Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
As the leader of Customer Success, Onboarding, and Support, the Director is accountable for key business outcomes including Net Revenue Retention, Gross Revenue Retention, Customer Lifetime Value ...
New
As the leader of Customer Success, Onboarding, and Support, the Director is accountable for key business outcomes including Net Revenue Retention, Gross Revenue Retention, Customer Lifetime Value ...
New
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Retention
San Francisco, CA · On-site
$280 - $290/hr
About the Role Turn/River is seeking a Director, Customer Retention to work directly with the ... You know how to rebuild an onboarding motion that isn't producing measurable value . And you have ...
Director, Customer Retention
San Francisco, CA · On-site
$280 - $290/hr
About the Role Turn/River is seeking a Director, Customer Retention to work directly with the ... You know how to rebuild an onboarding motion that isn't producing measurable value . And you have ...
As the leader of Customer Success, Onboarding, and Support, the Director is accountable for key business outcomes including Net Revenue Retention, Gross Revenue Retention, Customer Lifetime Value ...
As the leader of Customer Success, Onboarding, and Support, the Director is accountable for key business outcomes including Net Revenue Retention, Gross Revenue Retention, Customer Lifetime Value ...
Staff Engineer - Customer Onboarding
Chicago, IL · On-site
$235 - $317/hr
Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ... onboarding. This role's annual base salary range is $235-$317k, plus RSUs. To learn more about our ...
Staff Engineer - Customer Onboarding
Chicago, IL · On-site
$235 - $317/hr
Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ... onboarding. This role's annual base salary range is $235-$317k, plus RSUs. To learn more about our ...
Director - Customer Success
Houston, TX · On-site
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
Director - Customer Success
Houston, TX · On-site
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
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Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Success
Wilmington, NC · On-site
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
Director, Customer Success
Wilmington, NC · On-site
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
$120 - $190/hr
What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Establish governance and best practices for customer onboarding, implementation, and customer ...
New
$120 - $190/hr
What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Establish governance and best practices for customer onboarding, implementation, and customer ...
New
Director, Customer Success
Chicago, IL · On-site
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
Director, Customer Success
Chicago, IL · On-site
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: Strong retention and GDV and ...
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: Strong retention and GDV and ...
Director, Customer Success
Wilmington, NC · On-site
$180 - $240/hr
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
Director, Customer Success
Wilmington, NC · On-site
$180 - $240/hr
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
Director, Customer Success
$135K - $155K/yr
Amplify is seeking a strategic and empathetic leader to join our team as the Director of Customer ... for onboarding, implementation tracking, and business reviews. Account Health Monitoring ...
Director, Customer Success
$135K - $155K/yr
Amplify is seeking a strategic and empathetic leader to join our team as the Director of Customer ... for onboarding, implementation tracking, and business reviews. Account Health Monitoring ...
$190 - $240/hr
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
$190 - $240/hr
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
Director - Customer Success
Houston, TX · On-site
$190 - $240/hr
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
Director - Customer Success
Houston, TX · On-site
$190 - $240/hr
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...
Director, Customer Success
Chicago, IL · On-site
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Director, Customer Success
Chicago, IL · On-site
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Director Customer Onboarding information
What is a director customer onboarding?
A Director of Customer Onboarding is responsible for overseeing the strategy and execution of onboarding programs to ensure new customers have a seamless and positive experience. They lead a team to implement onboarding best practices, streamline processes, and drive customer adoption of products or services. This role involves collaborating with sales, customer success, and product teams to improve engagement, reduce churn, and accelerate time-to-value for customers. The director also analyzes key onboarding metrics to continuously enhance the experience and optimize efficiency.
What are the main responsibilities of a director customer onboarding on a day-to-day basis?
As a Director Customer Onboarding, your typical day involves overseeing the onboarding process for new clients, developing and refining onboarding strategies, and collaborating with sales, implementation, and support teams to ensure customer needs are met. You might lead meetings to resolve onboarding roadblocks, analyze onboarding metrics to optimize workflows, and coach onboarding managers or specialists. Additionally, you'll interact directly with high-value clients to ensure their transition is smooth and their expectations are exceeded. This role often requires balancing strategic planning with hands-on problem-solving, making it both dynamic and impactful.
What are the key skills and qualifications needed to thrive in the director customer onboarding position, and why are they important?
To thrive as a Director Customer Onboarding, you need strong leadership abilities, project management expertise, and a proven background in customer success or onboarding. Proficiency with CRM platforms like Salesforce, onboarding software, and analytics tools is highly valued, along with relevant certifications such as PMP or Six Sigma. Exceptional interpersonal, communication, and problem-solving skills help foster relationships with clients and motivate cross-functional teams. These competencies are critical to delivering seamless onboarding experiences, driving customer satisfaction, and ensuring long-term retention.
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What job categories do people searching Director Customer Onboarding jobs look for?
The top searched job categories for Director Customer Onboarding jobs are:
- Remote Director Customer Onboarding
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Full-time
Re-posted 4 days ago
Job description
Description
The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration.
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.
Key Responsibilities
- Lead and develop the Customer Success organization, including Account Managers, Technical Support, Field Service, Production, and Calibration teams.
- Drive retention, renewals, and account expansion, ensuring that customer satisfaction directly contributes to company revenue goals.
- Partner with Sales and Product Management to align service delivery with business strategy and product roadmap.
- Establish metrics and KPIs for customer satisfaction, service performance, and account growth.
- Coach Account Managers to identify upsell and cross-sell opportunities within their assigned accounts and to leverage internal technical teams effectively.
- Oversee resolution of complex customer issues, ensuring timely and professional responses across all support functions.
- Collaborate with Production and Calibration to prioritize customer orders, manage schedules, and maintain high-quality standards.
- Implement scalable processes for onboarding, support, and lifecycle management to enhance the overall customer experience.
- Represent the voice of the customer internally, influencing continuous improvement in product design, service quality, and business operations.
Requirements
- Bachelor's degree in Business, Engineering, Life Sciences, or related field; MBA or equivalent leadership experience preferred.
- 10+ years of experience in Customer Success, Account Management, or Operations Leadership, with at least 5 years managing multi-disciplinary teams.
- Proven success in driving customer retention and account growth in a technology or IoT-based business; MedTech or laboratory environment experience strongly preferred.
- Strong leadership and communication skills with a demonstrated ability to inspire and align cross-functional teams.
- Data-driven mindset with experience using CRM, analytics, and KPI dashboards to manage performance.
- Strategic thinker with hands-on execution skills-comfortable operating in both boardroom discussions and day-to-day operations.
About DWYER INSTRUMENTS
Sourced by ZipRecruiter
Industry
Industrial automation equipment manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Michigan City, IN, US
Year founded
1931