The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Success
Chicago, IL · On-site
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
Director, Customer Success
Chicago, IL · On-site
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
Director, Customer Success
Wilmington, NC · On-site
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
New
Director, Customer Success
Wilmington, NC · On-site
About the role The Director of Customer Success will build and lead one of Anza's most important ... Own the end-to-end customer experience across onboarding, implementation, servicing, and ...
New
The Director of Customer Support is responsible for leading Smart Care's centralized Customer ... Develop onboarding programs that accelerate new hire productivity. * Create ongoing learning and ...
The Director of Customer Support is responsible for leading Smart Care's centralized Customer ... Develop onboarding programs that accelerate new hire productivity. * Create ongoing learning and ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...
Director, Customer Success
Purchase, NY · On-site +1
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: Strong retention and GDV and ...
Director, Customer Success
Purchase, NY · On-site +1
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: Strong retention and GDV and ...
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Director, Customer Success
Purchase, NY · On-site
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: • Strong retention and GDV ...
Director, Customer Success
Purchase, NY · On-site
The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... onboarding, billing accuracy, and service delivery Success Measures: • Strong retention and GDV ...
Onboarding Specialist
Roswell, GA · On-site
... markets through direct channels and through our many partners, as well as build an excellent ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...
Onboarding Specialist
Roswell, GA · On-site
... markets through direct channels and through our many partners, as well as build an excellent ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
... of onboarding, success planning, account planning, customer engagement strategies, and best ... direct people leadership experience, including performance management, coaching, employee ...
As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... You'll report directly to the VP of Onboarding & Professional Services and sit at the intersection ...
As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... You'll report directly to the VP of Onboarding & Professional Services and sit at the intersection ...
Role Overview As Director, Customer Experience, you will lead the customer experience operating ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
Role Overview As Director, Customer Experience, you will lead the customer experience operating ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
... markets through direct channels and through our many partners, as well as build an excellent ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...
... markets through direct channels and through our many partners, as well as build an excellent ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...
Director, Customer Success
Santa Clara, CA · On-site +1
We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Drive customer onboarding, adoption, and long-term success with proteanTecs' product * Identify ...
Director, Customer Success
Santa Clara, CA · On-site +1
We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Drive customer onboarding, adoption, and long-term success with proteanTecs' product * Identify ...
Role Overview As Director, Customer Experience, you will lead the customer experience operating ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
Role Overview As Director, Customer Experience, you will lead the customer experience operating ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
As Director of Customer Success, you'll build and lead a team that partners with our largest, most ... Design and implement a repeatable customer success playbook covering onboarding, adoption, business ...
As Director of Customer Success, you'll build and lead a team that partners with our largest, most ... Design and implement a repeatable customer success playbook covering onboarding, adoption, business ...
As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... You'll report directly to the VP of Onboarding & Professional Services and sit at the intersection ...
As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... You'll report directly to the VP of Onboarding & Professional Services and sit at the intersection ...
Director Of Customer Experience HHAeXchange is the leading technology platform for home and ... You will design the systems and own the outcomes -- from first-touch onboarding sequences to ...
Director Of Customer Experience HHAeXchange is the leading technology platform for home and ... You will design the systems and own the outcomes -- from first-touch onboarding sequences to ...
Director, Customer Success
Green Bay, WI · On-site
Customer Experience & Lifecycle Ownership Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising ...
Director, Customer Success
Green Bay, WI · On-site
Customer Experience & Lifecycle Ownership Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising ...
Director, Customer Success
San Diego, CA · On-site
Customer Experience & Lifecycle Ownership Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising ...
Director, Customer Success
San Diego, CA · On-site
Customer Experience & Lifecycle Ownership Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising ...
Director Customer Onboarding information
What is a director customer onboarding?
A Director of Customer Onboarding is responsible for overseeing the strategy and execution of onboarding programs to ensure new customers have a seamless and positive experience. They lead a team to implement onboarding best practices, streamline processes, and drive customer adoption of products or services. This role involves collaborating with sales, customer success, and product teams to improve engagement, reduce churn, and accelerate time-to-value for customers. The director also analyzes key onboarding metrics to continuously enhance the experience and optimize efficiency.
What are the main responsibilities of a director customer onboarding on a day-to-day basis?
As a Director Customer Onboarding, your typical day involves overseeing the onboarding process for new clients, developing and refining onboarding strategies, and collaborating with sales, implementation, and support teams to ensure customer needs are met. You might lead meetings to resolve onboarding roadblocks, analyze onboarding metrics to optimize workflows, and coach onboarding managers or specialists. Additionally, you'll interact directly with high-value clients to ensure their transition is smooth and their expectations are exceeded. This role often requires balancing strategic planning with hands-on problem-solving, making it both dynamic and impactful.
What are the key skills and qualifications needed to thrive in the director customer onboarding position, and why are they important?
To thrive as a Director Customer Onboarding, you need strong leadership abilities, project management expertise, and a proven background in customer success or onboarding. Proficiency with CRM platforms like Salesforce, onboarding software, and analytics tools is highly valued, along with relevant certifications such as PMP or Six Sigma. Exceptional interpersonal, communication, and problem-solving skills help foster relationships with clients and motivate cross-functional teams. These competencies are critical to delivering seamless onboarding experiences, driving customer satisfaction, and ensuring long-term retention.
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Full-time
Re-posted 14 days ago
Job description
The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration.
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.
Key Responsibilities
Requirements
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.
Key Responsibilities
- Lead and develop the Customer Success organization, including Account Managers, Technical Support, Field Service, Production, and Calibration teams.
- Drive retention, renewals, and account expansion, ensuring that customer satisfaction directly contributes to company revenue goals.
- Partner with Sales and Product Management to align service delivery with business strategy and product roadmap.
- Establish metrics and KPIs for customer satisfaction, service performance, and account growth.
- Coach Account Managers to identify upsell and cross-sell opportunities within their assigned accounts and to leverage internal technical teams effectively.
- Oversee resolution of complex customer issues, ensuring timely and professional responses across all support functions.
- Collaborate with Production and Calibration to prioritize customer orders, manage schedules, and maintain high-quality standards.
- Implement scalable processes for onboarding, support, and lifecycle management to enhance the overall customer experience.
- Represent the voice of the customer internally, influencing continuous improvement in product design, service quality, and business operations.
Requirements
- Bachelor's degree in Business, Engineering, Life Sciences, or related field; MBA or equivalent leadership experience preferred.
- 10+ years of experience in Customer Success, Account Management, or Operations Leadership, with at least 5 years managing multi-disciplinary teams.
- Proven success in driving customer retention and account growth in a technology or IoT-based business; MedTech or laboratory environment experience strongly preferred.
- Strong leadership and communication skills with a demonstrated ability to inspire and align cross-functional teams.
- Data-driven mindset with experience using CRM, analytics, and KPI dashboards to manage performance.
- Strategic thinker with hands-on execution skills-comfortable operating in both boardroom discussions and day-to-day operations.
About DWYER INSTRUMENTS
Sourced by ZipRecruiter
Industry
Industrial automation equipment manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Michigan City, IN, US
Year founded
1931