The Staff Engineer for Customer Onboarding will lead the evolution of the merchant journey ... Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply ...
The Staff Engineer for Customer Onboarding will lead the evolution of the merchant journey ... Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply ...
Director, Customer Experience As Director, Customer Experience, you will lead the customer ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
New
Director, Customer Experience As Director, Customer Experience, you will lead the customer ... Standardize customer onboarding, move-in readiness, transition planning, communications cadence ...
New
Director, Customer Success
OR · On-site +1
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Director, Customer Success
OR · On-site +1
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Customer Onboarding Consultant, Enterprise
Chesterbrook, PA · On-site +1
$20K/mo
Medical
Retirement
PTO
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
Customer Onboarding Consultant, Enterprise
Chesterbrook, PA · On-site +1
$20K/mo
Medical
Retirement
PTO
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
Customer Onboarding Consultant, Enterprise
Chesterbrook, PA · On-site
$20K/mo
Medical
Retirement
PTO
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
Customer Onboarding Consultant, Enterprise
Chesterbrook, PA · On-site
$20K/mo
Medical
Retirement
PTO
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Customer Onboarding Consultant, Enterprise
Philadelphia, PA · On-site +1
$20K/mo
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
Quick apply
Customer Onboarding Consultant, Enterprise
Philadelphia, PA · On-site +1
$20K/mo
As an Enterprise Onboarding Consultant , you will be responsible for implementing successful ... You have experience consulting and communicating with director-level and above customers * Solid ...
Staff Engineer - Customer Onboarding As a Staff Engineer for Onboarding, you will lead the ... Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ...
Staff Engineer - Customer Onboarding As a Staff Engineer for Onboarding, you will lead the ... Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Staff Engineer - Customer Onboarding As a Staff Engineer for Onboarding, you will lead the ... Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ...
Staff Engineer - Customer Onboarding As a Staff Engineer for Onboarding, you will lead the ... Proactively shape the strategic roadmap in partnership with the Director of Engineering, other ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of ... Design and execute account-specific onboarding strategies, facilitating executive workshops, design ...
The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of ... Design and execute account-specific onboarding strategies, facilitating executive workshops, design ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Description The Director of Customer Success is accountable for both customer satisfaction and ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Quick apply
The Director of Customer Success is accountable for both customer satisfaction and commercial ... Implement scalable processes for onboarding, support, and lifecycle management to enhance the ...
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
Director, Customer Care
El Paso, TX · On-site
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
The Director, Customer Care is a newly created role within Elovate. This leader will own post ... Partner with HR on hiring, onboarding, performance management, and employee relations matters.
Director, Customer Success
Medical
Dental
Vision
Life
Retirement
PTO
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Quick apply
Director, Customer Success
Medical
Dental
Vision
Life
Retirement
PTO
Ensure consistent execution of onboarding, success planning, account planning, customer engagement ... direct people leadership experience, including performance management, coaching, employee ...
Director Customer Onboarding information
What is a director customer onboarding?
A Director of Customer Onboarding is responsible for overseeing the strategy and execution of onboarding programs to ensure new customers have a seamless and positive experience. They lead a team to implement onboarding best practices, streamline processes, and drive customer adoption of products or services. This role involves collaborating with sales, customer success, and product teams to improve engagement, reduce churn, and accelerate time-to-value for customers. The director also analyzes key onboarding metrics to continuously enhance the experience and optimize efficiency.
What are the main responsibilities of a director customer onboarding on a day-to-day basis?
As a Director Customer Onboarding, your typical day involves overseeing the onboarding process for new clients, developing and refining onboarding strategies, and collaborating with sales, implementation, and support teams to ensure customer needs are met. You might lead meetings to resolve onboarding roadblocks, analyze onboarding metrics to optimize workflows, and coach onboarding managers or specialists. Additionally, you'll interact directly with high-value clients to ensure their transition is smooth and their expectations are exceeded. This role often requires balancing strategic planning with hands-on problem-solving, making it both dynamic and impactful.
What are the key skills and qualifications needed to thrive in the director customer onboarding position, and why are they important?
To thrive as a Director Customer Onboarding, you need strong leadership abilities, project management expertise, and a proven background in customer success or onboarding. Proficiency with CRM platforms like Salesforce, onboarding software, and analytics tools is highly valued, along with relevant certifications such as PMP or Six Sigma. Exceptional interpersonal, communication, and problem-solving skills help foster relationships with clients and motivate cross-functional teams. These competencies are critical to delivering seamless onboarding experiences, driving customer satisfaction, and ensuring long-term retention.
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Full-time
Re-posted 29 days ago
Job description
Job Summary:
Adyen is a financial technology platform that provides payments, data, and financial products for major customers like Meta and Microsoft. The Staff Engineer for Customer Onboarding will lead the evolution of the merchant journey, focusing on creating a seamless activation experience while addressing compliance and regulatory requirements.
Responsibilities:
• Drive Activation Velocity- Lead the architecture for our global onboarding systems. You will build the logic that orchestrates the merchant lifecycle minimizing time-to-value without compromising stability.
• Bridge Policy & Code- Act as the technical architect where business logic meets regulatory requirements. You will architect an onboarding concierge that uses real-time reasoning to ask only the necessary questions, proactively resolving compliance blockers through natural dialogue.
• Product Strategy- Proactively shape the strategic roadmap in partnership with the Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply shipping features to deliver innovative solutions that drive merchant success and accelerated activation by proactively addressing and resolving systemic bottlenecks.
• Global Standardization- Mentor engineers to drive technical standards that ensure the user journey is compliant and performant across all regions, balancing local regulatory needs with a global core architecture.
Qualifications:
Required:
• Systems Architect- You think in terms of merchant journeys and system bottlenecks. You have a track record of building resilient, distributed systems.
• Compliance-Minded- You have a deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
• Full-Stack Powerhouse- Deeply proficient in Java and experienced in building high-concurrency API architectures.
• Applied AI Experience- You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Entrepreneurial & Autonomous- You can navigate a large, global organization to align diverse teams (Risk, Operations, Product) on a unified technical vision for onboarding.
Company:
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster. Founded in 2006, the company is headquartered in Amsterdam, NLD, with a team of 1001-5000 employees. The company is currently Late Stage.
Adyen is a financial technology platform that provides payments, data, and financial products for major customers like Meta and Microsoft. The Staff Engineer for Customer Onboarding will lead the evolution of the merchant journey, focusing on creating a seamless activation experience while addressing compliance and regulatory requirements.
Responsibilities:
• Drive Activation Velocity- Lead the architecture for our global onboarding systems. You will build the logic that orchestrates the merchant lifecycle minimizing time-to-value without compromising stability.
• Bridge Policy & Code- Act as the technical architect where business logic meets regulatory requirements. You will architect an onboarding concierge that uses real-time reasoning to ask only the necessary questions, proactively resolving compliance blockers through natural dialogue.
• Product Strategy- Proactively shape the strategic roadmap in partnership with the Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply shipping features to deliver innovative solutions that drive merchant success and accelerated activation by proactively addressing and resolving systemic bottlenecks.
• Global Standardization- Mentor engineers to drive technical standards that ensure the user journey is compliant and performant across all regions, balancing local regulatory needs with a global core architecture.
Qualifications:
Required:
• Systems Architect- You think in terms of merchant journeys and system bottlenecks. You have a track record of building resilient, distributed systems.
• Compliance-Minded- You have a deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
• Full-Stack Powerhouse- Deeply proficient in Java and experienced in building high-concurrency API architectures.
• Applied AI Experience- You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Entrepreneurial & Autonomous- You can navigate a large, global organization to align diverse teams (Risk, Operations, Product) on a unified technical vision for onboarding.
Company:
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster. Founded in 2006, the company is headquartered in Amsterdam, NLD, with a team of 1001-5000 employees. The company is currently Late Stage.