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Digital Banking Manager Jobs (NOW HIRING)

Bank OZK

Digital Banking Manager

Ozark, AR · On-site

... about Bank OZK benefits. Job Purpose & Scope Provides guidance and oversight to the Digital ... Manages team and ensures new team members receive applicable training, development, and coaching as ...

Bank OZK

Digital Banking Manager

Ozark, AR · On-site

... about Bank OZK benefits. Job Purpose & Scope Provides guidance and oversight to the Digital ... Manages team and ensures new team members receive applicable training, development, and coaching as ...

Park State Bank

Digital Banking Specialist

Hibbing, MN

$24 - $27/hr

Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration * Perform daily ...

Bank OZK

Digital Banking Specialist I

Ozark, AR · On-site

Job Purpose & Scope Responsible for assisting Digital Banking management in all duties within the Digital Banking department including enrolling and maintaining customers in Voice Banking, Internet ...

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How much do digital banking manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for digital banking manager in the United States is $116,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Banking Manager, and why are they important?

To thrive as a Digital Banking Manager, you need expertise in digital banking platforms, financial services, project management, and a relevant degree in finance, business, or IT. Familiarity with core banking systems, mobile banking applications, cybersecurity protocols, and certifications like PMP or CISM are typically required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving innovation and managing cross-functional teams. These skills ensure the secure delivery of digital solutions, enhance customer experience, and support the bank’s strategic digital transformation.

What are some common challenges faced by Digital Banking Managers, and how can they be effectively addressed?

Digital Banking Managers often encounter challenges such as ensuring seamless customer experiences across digital platforms, staying compliant with evolving regulations, and integrating new technologies with legacy systems. Effective communication and close collaboration with IT, compliance, and customer service teams are essential to address these issues. Proactively staying informed about industry trends and leveraging customer feedback can help anticipate and resolve potential pain points, ultimately leading to more robust digital banking solutions.

What is a Digital Banking Manager?

A Digital Banking Manager is a professional responsible for overseeing and enhancing a bank’s digital platforms and services, such as online and mobile banking. They manage the development, implementation, and optimization of digital banking products to ensure a seamless customer experience. This role also involves analyzing market trends, collaborating with IT and marketing teams, and ensuring compliance with regulations. Digital Banking Managers play a key part in driving digital transformation and innovation within financial institutions.
More about Digital Banking Manager jobs
What cities are hiring for Digital Banking Manager jobs? Cities with the most Digital Banking Manager job openings:
What are the most commonly searched types of Digital Banking jobs? The most popular types of Digital Banking jobs are:
What states have the most Digital Banking Manager jobs? States with the most job openings for Digital Banking Manager jobs include:
What job categories do people searching Digital Banking Manager jobs look for? The top searched job categories for Digital Banking Manager jobs are:
Digital Banking Manager jobs near you
Infographic showing various Digital Banking Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $116,035 per year, or $55.8 per hour.
Digital Banking Manager

Digital Banking Manager

Bank OZK

Ozark, AR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Bank OZK rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

65th of 141 rated banks

Job description

Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Provides guidance and oversight to the Digital Operations department. Performs quality assurance analysis and ensures day- to-day operations are handled according to established policy and procedure.
Essential Job Functions
  1. Provides guidance and oversight to Digital Operations department.
  2. Oversees day-to-day operations of the Reg E Dispute team to ensure processing is handled according to established policies, procedures, and regulation.
  3. Performs quality assurance monitoring of Reg E disputes, card production, and to online and mobile banking activities.
  4. Tracks Reg E disputes, card production and online and mobile banking statistics and prepares and maintains reports for executive management.
  5. Resolves complex and sensitive customer complaints.
  6. Completes and/or oversees required system and application testing.
  7. Maintains accurate internal Digital Operations and Reg E disputes procedures and policies.
  8. Provides data for audit and compliance requests.
  9. Coordinates with fraud prevention teams, both internal and external, when fraud has occurred or is suspected.
  10. Reviews current fraud scenarios and provides instruction for placement of fraud preventative rules.
  11. Manages team and ensures new team members receive applicable training, development, and coaching as needed.
  12. Administers updates and changes to applicable administration systems/portals.
  13. Regularly exercises discretion and good judgment in the performance of essential job functions.
  14. Maintains good punctuality and attendance to work.
  15. Follows Reg E and Visa rules and Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities
  1. Knowledge of Reg E, Visa rules, card production, online and mobile banking systems.
  2. Knowledge of imaging systems.
  3. Knowledge of system components for problem analysis.
  4. Ability to communicate effectively both verbally and in writing to a varying audience.
  5. Ability to work independently without close supervision.
  6. Ability to maintain professional work relationships with both internal and external customers, business partners, and vendors.
  7. Ability to demonstrate effective problem-solving and decision-making skills.
  8. Ability to prioritize and organize work and manage multiple tasks at one time while meeting exacting deadlines.
  9. Ability to lead, mentor, coach, develop, and motivate staff to achieve team goals.
  10. Ability to develop, interpret, and provide guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy.
  11. Ability to adapt, learn, and perform in a fast-paced, changing environment.
  12. Ability to work extended and/or flexible hours; including some weekends as needed.
  13. Ability to travel occasionally for business as needed.
  14. Skill and adequate proficiency using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Basic Qualifications
  1. Bachelor's degree or commensurate work experience, required.
  2. Minimum of five (5) years' banking or related financial industry experience, required.
  3. Minimum of (1) one year of experience with core software (e.g., Fiserv Premier) and the applicable interfaces to a core software platform, required.
  4. Minimum of three (3) years' experience in a card production, online /mobile banking services and/or Reg E dispute experience, preferred.
  5. Minimum of two (2) of years' supervisory experience, preferred.

Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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