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Head Of Banking Operations Jobs (NOW HIRING)

Five Star Bank

Director of Operations

Warsaw, NY · On-site

Acting as a key partner to the Head of Operations & Integration, this position owns business-as ... Demonstrate the standards and principles of the Five Star Bank experience in every interaction with ...

Abacus Group

Be Seen First

Banking Operations Manager

New York, NY · On-site

$60 - $65/hr

The Banking Operations Manager leads a team of four Banking Analysts, providing oversight of daily banking operations, bank account administration, reconciliation processes, and banking system ...

Cape Cod Five

Banking Operations Administrator

Hyannis, MA · On-site

$27.94 - $36.32/hr

This position serves as the central point of coordination for Banking Operations initiatives, annual planning activities, project governance, operational reporting, audit readiness and follow-up, ...

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Head Of Banking Operations information

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$34K

$107.7K

$179.5K

How much do head of banking operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for head of banking operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a head of banking operations do?

A Head of Banking Operations oversees the daily operations and processes within a bank to ensure efficiency, compliance, and quality service delivery. They manage teams responsible for transaction processing, account management, and risk controls, while also implementing policies and procedures that align with regulatory requirements. This role involves continuous improvement of operational workflows, technology integration, and collaboration with other departments to support the bank’s strategic goals. Additionally, the Head of Banking Operations plays a key role in managing operational risk and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a head of banking operations, and why are they important?

To thrive as a Head of Banking Operations, you need deep expertise in financial operations, risk management, regulatory compliance, and typically a degree in finance, business administration, or a related field. Familiarity with core banking systems, payment processing platforms, and industry certifications like Certified Treasury Professional (CTP) or Six Sigma are highly valued. Exceptional leadership, analytical thinking, and communication skills are crucial for managing teams and cross-functional projects. These skills ensure efficient operations, regulatory adherence, and strategic alignment within the rapidly evolving banking sector.

What are some common challenges faced by a head of banking operations, and how can they be addressed?

A Head of Banking Operations often faces challenges such as managing regulatory compliance, optimizing operational efficiency, and adapting to technological changes. Balancing stringent compliance requirements with the need for streamlined processes requires a proactive approach, including regular training and process audits. Additionally, leading teams through digital transformation initiatives and fostering cross-departmental collaboration are key to maintaining competitive operations. Building strong communication channels and investing in staff development can help address these challenges effectively.

What is the difference between Head Of Banking Operations vs Banking Operations Manager?

AspectHead Of Banking OperationsBanking Operations Manager
ResponsibilitiesOversees entire banking operations, strategic planning, compliance, and team leadershipManages daily operational activities, process improvements, and team supervision
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with extensive banking experienceUsually requires a bachelor’s degree and relevant banking or financial certifications
Work EnvironmentExecutive-level, strategic, cross-departmentalOperational, team-focused, department-specific
Industry UsageCommon in large banks and financial institutionsFound in banks of all sizes, often as mid-level management

The Head Of Banking Operations holds a senior, strategic role overseeing the entire banking operations, while the Banking Operations Manager focuses on managing daily activities and team supervision. Both roles require banking experience, but the head position involves broader responsibilities and strategic planning.

What is the hierarchy of head of banking operations?

The head of banking operations typically reports to senior management such as the Chief Operating Officer (COO) or Chief Executive Officer (CEO). They oversee departments like retail banking, corporate banking, and risk management, and may have managers or directors reporting to them depending on the organization's size. The role involves strategic planning, compliance, and process optimization within the banking environment.
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Head Of Banking Operations jobs near you
Infographic showing various Head Of Banking Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Operations

Five Star Bank

Warsaw, NY • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Five Star Bank (New York) rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 173 rated banks

Job description


Purpose: The Director of Operations is responsible for the day-to-day leadership, execution, and performance of core operational functions, including Loan Servicing and Deposit Operations. This role ensures all processes are performed accurately, efficiently, and in compliance with regulatory and internal standards, while maintaining strong service delivery and operational controls.

Acting as a key partner to the Head of Operations & Integration, this position owns business-as-usual operations, issue resolution, and team leadership. The Director fosters a culture of continuous improvement, accountability, and operational excellence, while building leadership capability and supporting long-term organizational growth.


Essential Functions:

  • Lead and oversee daily operations across Loan Servicing and Deposit Operations, ensuring accuracy, timeliness, and adherence to service level expectations.
  • Serve as the primary escalation point for operational issues, incidents, and risk events, ensuring timely resolution.
  • Ensure compliance with audit, regulatory, and internal risk management standards; oversee responses to audits, exams, and remediation efforts.
  • Maintain and strengthen internal controls to minimize operational risk and financial loss.
  • Develop, coach, and lead managers and teams; drive a culture of accountability, engagement, and continuous improvement.
  • Identify and implement process improvements, automation opportunities, and efficiency initiatives.
  • Partner with Technology and business units to support system enhancements and operational transformation initiatives.
  • Monitor operational performance metrics and implement actions to improve outcomes.
  • Translate strategic priorities into actionable operational plans and ensure consistent execution.
  • Support budget management, cost control, and productivity improvements.
  • Demonstrate the standards and principles of the Five Star Bank experience in every interaction with stakeholders.


Job Related Qualifications:

Required:

  • Education: Bachelor’s Degree in Business, Finance, or related field
  • Prior Experience: 10+ years of progressive leadership experience in banking operations, including managing multiple teams.


Competencies:

  • Strong leadership and team development skills
  • Excellent verbal and written communication skills
  • Strong operational and process management expertise
  • Advanced analytical and problem-solving skills
  • Strong organizational skills with ability to manage multiple priorities
  • Deep understanding of banking operations
  • Strong risk and control orientation
  • Ability to lead change and continuous improvement
  • Strong collaboration skills
  • Proficiency in Microsoft Office and banking systems


Physical Requirements:

  • Able to travel occasionally throughout corporate footprint.
  • Extensive computer usage is required
  • Occasional evening or weekend work may be required


Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account(s)
  • Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
  • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
  • Tuition Reimbursement
  • Employee Referral Program
  • Wellness Reimbursement Program
  • Star Volunteer Program
  • Employee Banking and Financial Perks
  • Flexible Hybrid Work Schedule
  • Paid Time Off (PTO)
  • Company Paid Holidays


This job description is not exhaustive. The Director of Operations may be required to perform other duties as assigned.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.


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