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Associate Digital Banking Jobs (NOW HIRING)

Lowell Five

Digital Banking Associate

Tewksbury, MA · On-site

$21 - $23/hr

Research and respond to digital banking related messages, inquiries, and issues from internal and external customers * Review and process new digital banking enrollments and online deposit account ...

Lowell Five

Digital Banking Associate

Tewksbury, MA · On-site

$21 - $23/hr

Research and respond to digital banking related messages, inquiries, and issues from internal and external customers * Review and process new digital banking enrollments and online deposit account ...

Dime Bank

Digital Banking Fraud Analyst

Norwich, CT · On-site

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... Associates degree in business administration or an equivalent combination of education and ...

Dime Bank

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... Associates degree in business administration or an equivalent combination of education and ...

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Associate Digital Banking information

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How much do associate digital banking jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for associate digital banking in the United States is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What cities are hiring for Associate Digital Banking jobs?

Cities with the most Associate Digital Banking job openings:

What are the most commonly searched types of Digital Banking jobs?

The most popular types of Digital Banking jobs are:

What states have the most Associate Digital Banking jobs?

States with the most job openings for Associate Digital Banking jobs include:

What are popular job titles related to Associate Digital Banking jobs?

For Associate Digital Banking jobs, the most frequently searched job titles are:

Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Digital Banking Specialist

Mount Pleasant, MI • Hybrid

Isabella Bank
Commercial Banking • 201 - 500 employees
Learn more about Isabella Bankexternal

Full-time

Posted 9 days ago

Job description

Position Title: Digital Banking Specialist

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Digital Banking Manager

General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services.

Responsibilities:

  • Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
  • Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
  • Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
  • Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
  • Monitor the daily operational activities of the Digital Banking Department.
  • Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
  • Troubleshoot technical and operational issues.
  • Assist with all digital services documentation including reporting, dispute filing, payments, etc.
  • Process and reconcile numerous internal accounts in reference to digital banking products.
  • Perform other duties as assigned.

 

Education/Experience

  • High School diploma or equivalent required.  Associate degree in business, finance, or related field preferred.
  • Minimum of 2 year of banking experience required, digital banking experience preferred.
  • Prior experience with digital products and services is preferred.     

Skills

  • Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 
  • Strong organizational, time management and problem-solving skills. 
  • Proficiency in Microsoft Office software and other analysis tools.
  • Proficient in electronic banking products / services / devices.
  • Strong attention to detail.
  • Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.