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Associate Digital Banking Jobs (NOW HIRING)

Bankeasy

Digital Banking Specialist

Sioux Falls, SD · On-site

The Digital Banking Specialist engages with customers through digital channels, supporting retail ... This person should possess an associate's degree plus two years of bank experience, or the ...

Bankeasy

Digital Banking Specialist

Brookings, SD · On-site

The Digital Banking Specialist engages with customers through digital channels, supporting retail ... This person should possess an associate's degree plus two years of bank experience, or the ...

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How much do associate digital banking jobs pay per hour?

As of May 31, 2026, the average hourly pay for associate digital banking in the United States is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Digital Banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an Associate Digital Banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What does an Associate Digital Banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

More about Associate Digital Banking jobs
What cities are hiring for Associate Digital Banking jobs? Cities with the most Associate Digital Banking job openings:
What are the most commonly searched types of Digital Banking jobs? The most popular types of Digital Banking jobs are:
What states have the most Associate Digital Banking jobs? States with the most job openings for Associate Digital Banking jobs include:
What job categories do people searching Associate Digital Banking jobs look for? The top searched job categories for Associate Digital Banking jobs are:
Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in the United States as of May 2026, with employment types broken down into 47% Full Time, 50% Part Time, 1% Temporary, and 2% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Digital Banking Specialist

Jonestown Bank & Trust Co

Lebanon, PA • On-site

Full-time

Posted 17 days ago

Job description

Description:

JOB SUMMARY

The Digital Banking Specialist is responsible for a wide range of duties related to the bank’s digital banking and digital payments products and services for consumers and businesses. The role requires a higher level of knowledge in digital banking, bill payment, mobile banking apps, mobile deposit, eDocuments, Zelle, Fednow, digital business products and services, online loan payment service, ATMs, debit cards, credit cards, digital wallets and voice telephone banking, etc. This individual will be expected to know the basics of business digital banking products and services. The candidate must be able to assist with any other Digital Banking functions as needed. The position requires internal and external client contact and a good understanding of federal regulatory compliance issues and bank policies and procedures. Candidates for the position should be able to pay close attention to detail and have excellent problem solving and accounting skills and be familiar with a higher level of technical knowledge to assist users with troubleshooting issues.

RESPONSIBILITIES

  • Respond to telephone and email inquiries from clients and associates
  • Respond to Digital Banking Conversations, if applicable
  • Perform daily functions for the above products, including but not limited to, profile maintenance, account and general ledger balancing, daily and monthly reporting, and return item and exception processing etc.
  • Reset client and associate passwords and two-factor authentication and enhanced security troubleshooting, including Secure Tokens.
  • Client card ordering and instant issue reporting and quality control
  • Monitor enrollment for digital banking, bill pay, bank to bank, and mobile deposits
  • Monitor, review, and approve mobile deposit items
  • Regulation E error resolution
  • Monitor transactions for possible fraudulent activity and open tickets
  • Scanning and/or quality control of all necessary items for record retention
  • Assist with system upgrade tasks and testing
  • Communicate with vendors regarding system or client issues, when necessary
  • Perform assigned research and troubleshooting on any products managed by the Digital Banking Department
  • Promote and preserve JBT’s values and culture.
  • Follow Bank policy and procedure to prevent fraud and financial crimes
  • Other duties as assigned.


Requirements:

SKILLS

  • Broad knowledge of departmental and Bank operating policies and procedures
  • Ability to deal effectively and tactfully with clients and associates
  • Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss.
  • Proficient mathematic and analytical skills.
  • Good understanding of operations in other departments and bank retail outlets
  • Experience with using personal computers and common business applications such as Word, Excel, and Outlook.
  • Exposure to bank core accounting systems, Jack Henry Silverlake preferred.
  • Basic knowledge of ATMs; operation of, balancing and troubleshooting.
  • Basic knowledge of PCs, Internet Browsers, mobile devices and apps, and Operating Systems.
  • Basic knowledge of regulations impacting digital banking and digital payments
  • Ability to operate common business equipment such as copiers, printers, and scanners
  • Above average problem solving and accounting skills
  • Ability to lift 25 lbs.


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