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Associate Digital Banking Jobs (NOW HIRING)

Border Bank

Electronic Banking Specialist

Fargo, ND

Associate's degree in a related field or equivalent specialized training. * Prefer 1-3 years of experience in bank operations, digital banking, debit card services, customer support, treasury support ...

Border Bank

Electronic Banking Specialist

Fargo, ND · On-site

$19.90 - $30/hr

Associate's degree in a related field or equivalent specialized training. * Prefer 1-3 years of experience in bank operations, digital banking, debit card services, customer support, treasury support ...

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How much do associate digital banking jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate digital banking in the United States is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

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Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Operations Associate-Digital Support-Bilingual

Stifel

Saint Louis, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Stifel rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Why Stifel
Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.
Let's talk about how you can find your place here at Stifel, where success meets success.
What You'll Be Doing
The Operations Associate-Digital Support-Bilingual is responsible for aiding in driving departmental results for the ongoing support of Stifel's Client Facing Platforms, including Digital Client Applications and Digital Banking products. This role requires the ability to develop a strong understanding of digital support functions, including troubleshooting in both Spanish and English, training support, and collaboration with cross-functional teams. The position partners with IT Product Support, Stifel Bank associates, and branch office personnel to deliver a high level of client service while adhering to established procedures.
What We're Looking For
  • Accurately provide phone support with a high level of customer service.
  • Manage incoming calls and maintain detailed records of client interactions.
  • Troubleshoot and diagnose issues related to client-facing applications and digital banking products.
  • Provide high-level customer service for banking-related inquiries including digital banking access, debit cards, credit cards, and online banking.
  • Develop effective communication with clients, branch personnel, bank associates, and internal teams.
  • Identify issues and escalate appropriately.
  • Provide timely updates on issue progression.
  • Collaborate across teams and departments.
  • Maintain a professional and client-focused approach at all times.

What You'll Bring
  • Spanish fluency with the ability to speak and read English and Spanish regarding review of documents, and verbal navigation and product support.
  • Strong organizational and follow-up skills.
  • Strong phone communication and active listening.
  • Ability to multitask and prioritize work effectively.
  • Ability to learn and support digital platforms and banking products.
  • Strong written and verbal communication skills.

Education & Experience
  • Minimum Required: Bachelor's degree or equivalent experience.
  • Minimum Required: 0+ years of professional business-related experience.

Systems & Technology
  • Proficient in Microsoft Outlook and Microsoft Office Suite (Word, Excel).
  • Proficient in internet browsers and troubleshooting (Edge, Chrome, Safari).
  • Financial systems knowledge (Thomson One, BETA) preferred.
  • Familiarity with banking platforms (Premier/Navigator) preferred. #LI-AS1

About Stifel
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.

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