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Associate Digital Banking Jobs (NOW HIRING)

Five Star Bank

Digital Banking Systems Analyst

Buffalo, NY · On-site

$65K - $70K/yr

Five Star Bank is seeking a System Analyst I - Digital Banking role that supports the delivery ... associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by ...

Five Star Bank

Digital Banking Systems Analyst

Warsaw, NY · On-site

$65K - $70K/yr

Five Star Bank is seeking a System Analyst I - Digital Banking role that supports the delivery ... associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by ...

Armed Forces Bank

$15.50 - $21/hr

Work as part of a team of client-facing associates who exhibit a strong professional and client ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

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Associate Digital Banking information

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How much do associate digital banking jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for associate digital banking in the United States is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does digital banking do?

An Associate Digital Banking professional supports online banking services, including managing digital platforms, assisting customers with digital transactions, and ensuring security protocols are followed. They often work with banking software, troubleshoot technical issues, and help promote digital banking features to clients.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What are the key skills and qualifications needed to thrive as an Associate Digital Banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

How can I make $2000 a week working from home?

An Associate Digital Banking professional can increase earnings by gaining specialized skills, such as customer service, technical troubleshooting, or sales, and working overtime or taking on additional shifts. Earning $2000 weekly typically requires high-volume customer interactions, performance bonuses, or working in roles with commission structures, often within a remote or flexible schedule. Building experience and certifications can also lead to higher-paying opportunities in digital banking or related financial services.

What does an Associate Digital Banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What is a digital banking job?

A digital banking job involves managing and supporting banking services delivered through online platforms and mobile apps. Roles may include customer support, cybersecurity, product development, or data analysis, often requiring knowledge of banking technology, digital tools, and compliance standards.

What does an associate do in banking?

An associate in banking typically handles customer service, processes transactions, and supports daily banking operations. They may also assist with account management, sales, and compliance tasks, often requiring knowledge of banking software and good communication skills.

What are some common challenges faced by an Associate Digital Banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.
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What cities are hiring for Associate Digital Banking jobs? Cities with the most Associate Digital Banking job openings:
What are the most commonly searched types of Digital Banking jobs? The most popular types of Digital Banking jobs are:
What states have the most Associate Digital Banking jobs? States with the most job openings for Associate Digital Banking jobs include:
What job categories do people searching Associate Digital Banking jobs look for? The top searched job categories for Associate Digital Banking jobs are:
Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Digital Banking Systems Analyst

Five Star Bank

Buffalo, NY • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 24 days ago

Five Star Bank (New York) rating

7.5

Company rating: 7.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

104th of 170 rated banks

Job description

Purpose: Five Star Bank is seeking a System Analyst I - Digital Banking role that supports the delivery, testing, maintenance, and enhancement of the bank’s digital banking platforms, including mobile, online, and other customer facing systems. This role supports multiple business lines, including retail, commercial, operations, and marketing, by helping oversee vendor managed digital banking systems and their integrations with core platforms such as Jack Henry and other ancillary products. This role ensures platform stability, compliance, reliable performance, and continuous improvement by providing system support, monitoring integrations, executing structured testing, collaborating with cross functional teams, assisting with new feature implementation, and maintaining accurate documentation.



Essential Functions:

  • Participate in Requirements Gathering: Collaborate with stakeholders to understand business goals and user needs.
  • System Design & Feasibility Analysis: Translate requirements into technical specifications and collaborate with architects in designing the system architecture. Evaluate the technical and financial viability of proposed solutions.
  • Support: Provide support for business users on digital banking system issues, troubleshooting, triage, and escalation of complex matters to vendors or internal teams as needed.
  • Implementation and Configuration Support: Assist with intake and triage of digital banking requests, assess priority and complexity, route work appropriately, communicate expectations in alignment with established SLAs, and work with architects, developers, IT teams, vendors, and operational partners to support smooth system deployment.
  • Testing: Develop and execute test plans, test cases, and test scripts for new features, enhancements, and bug fixes across digital banking platforms. Perform functional, regression, and integration testing, including validation between Digital Banking, Jack Henry core, and other ancillary systems, to ensure platform reliability and performance.
  • Change Approval Board Support: Present changes to the Change Approval Board for approval, speak to the change in detail, explain test results, and clearly communicate the execution, validation, and verification plan.
  • Issue and Defect Management: Log, track, and validate defects, system issues, and vendor cases through resolution in collaboration with developers, vendors, business users, and internal technology teams.
  • Maintenance, Upgrades, and Deployment Support: Support digital banking releases, platform upgrades, patching, integrations, vendor led deployments, and configuration changes in partnership with IT, vendors, and operational teams.
  • System & Process Optimization: Monitor system performance and user feedback to identify opportunities for optimization and automation.
  • Governance: Ensure all platform changes comply with internal governance, security, data integrity, and change management standards. Maintain documentation of system configurations, workflows, integrations, and testing protocols.
  • Documentation and User Manual: Maintain documentation for digital banking configurations, integrations, testing, support procedures, workflows, and user adoption materials.
  • Five Star Bank Culture: Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.



Job Related Qualifications:

Required:

  • Education: Bachelor's degree in Information systems, Computer Science, Business or related field.
  • Prior Experience: 1-3 years of experience as a systems analyst, QA analyst, or technical support role, preferably within digital banking or financial services.



Competencies:

  • Deep understanding of Digital Products – Digital Banking, Treasury Management, Payment Systems, Online Account Opening and related products.
  • Familiarity with Digital Platforms configuration, workflows, platform tools and security models.
  • Skilled in providing system support, troubleshooting issues, and escalating complex matters appropriately.
  • Exposure to banking operations, compliance, digital transformation initiatives, and vendor managed digital banking platforms.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Efficiency in preparing presentations, summary reports, documentation, and visualizations for stakeholders.
  • Ability to work effectively with business analysts, project leads, developers, vendors, and operational partners.
  • Commitment to delivering realistic expectations, clear communication, and adherence to department SLAs.
  • Experience working in a regulated industry, preferably financial services or banking.



Physical Requirements:


  • Able to travel:
    • Occasionally
  • Extensive computer usage is required.
  • Ability to work:
    • Evenings - Occasionally
    • Weekends - Occasionally


Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account(s)
  • Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
  • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
  • Tuition Reimbursement
  • Employee Referral Program
  • Wellness Reimbursement Program
  • Star Volunteer Program
  • Employee Banking and Financial Perks
  • Flexible Hybrid Work Schedule
  • Paid Time Off (PTO)
  • Company Paid Holidays


This job description is not exhaustive. The System Analyst I - Digital Banking may be required to perform other duties as assigned.


The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

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