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Online Banking Associate Jobs (NOW HIRING)

Optimum Results Staffing

Banking Associate

New York, NY

$225K - $420K/yr

Banking Associate (2-6 years) Salary Range: $225,000 - $420,000 (scale-based, depending on class year) Role Overview A prestigious international law firm seeks a mid-level Banking Associate to join ...

Elevate Digital

Commercial Banking Associate

Cary, NC · On-site

$70K - $75K/yr

The Commercial Banking Associate supports Regional/Market Presidents, Commercial Relationship ... Coordinate deposit account opening, maintenance, online banking, and Treasury Management referrals ...

Initio Capital

Investment Banking Associate

Manhattan, NY · Hybrid

$145K - $185K/yr

Job Summary Investment Banking Associate Initio Capital Full-time, Part-time, Contract, Temporary, Internship, Casual Hybrid | New York, NY, United States Investment Banking Associate -- Investment ...

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Online Banking Associate information

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How much do online banking associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for online banking associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What does an online banking associate do?

An Online Banking Associate assists customers with their digital banking needs, such as setting up online accounts, troubleshooting technical issues, and guiding them through online transactions. They provide support via phone, chat, or email, addressing questions about account access, security, and digital banking features. Additionally, they may educate customers about new online tools and ensure the safety of customer information. Their goal is to help customers have a smooth and secure online banking experience.

What are the key skills and qualifications needed to thrive as an online banking associate?

To thrive as an Online Banking Associate, you need a solid understanding of banking products, customer service principles, and digital transaction processes, often supported by a degree in finance or business and relevant banking experience. Familiarity with online banking platforms, CRM systems, and secure communication tools is typically required. Strong problem-solving abilities, attention to detail, and excellent communication skills help build trust with customers and resolve their issues efficiently. These skills are vital for ensuring customer satisfaction, maintaining security, and supporting smooth digital banking operations.

What are some common challenges online banking associates face when assisting customers remotely?

Online Banking Associates often encounter challenges such as troubleshooting technical issues that customers face with digital platforms, addressing security concerns, and providing clear instructions to users who may have varying levels of digital literacy. Since all interactions occur remotely, associates must rely heavily on clear communication and patience to resolve issues effectively without face-to-face assistance. Staying updated on platform changes and maintaining a customer-focused approach are key to overcoming these challenges and ensuring customer satisfaction.

What is the difference between Online Banking Associate vs Customer Service Representative?

AspectOnline Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBank branches, call centers, or remote online platformsCall centers, retail stores, or office settings
Employer & Industry UsageFinancial institutions, banks, credit unionsVarious industries including banking, retail, telecom
Common Search & Comparison IntentYesYes

The Online Banking Associate primarily handles digital banking services, assisting customers with online account management, transactions, and troubleshooting via online platforms. Customer Service Representatives provide general support across various channels, including in-person, phone, or online, often covering broader customer inquiries. While both roles require strong communication skills and some banking knowledge, Online Banking Associates focus more on digital tools and online services, making them more specialized within the banking industry.

What cities are hiring for Online Banking Associate jobs?

Cities with the most Online Banking Associate job openings:

What are the most commonly searched types of Online Banking jobs?

The most popular types of Online Banking jobs are:

What states have the most Online Banking Associate jobs?

States with the most job openings for Online Banking Associate jobs include:

What are popular job titles related to Online Banking Associate jobs?

For Online Banking Associate jobs, the most frequently searched job titles are:

Personal Banking Associate

Fort Worth, TX • Hybrid

First Command Financial Services, Inc.
Finance and Insurance • 1 - 5K employees
Learn more about First Command Financial Services, Inc.external

Full-time

Re-posted 27 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

How will this role impact First Command?

At First Command, our mission is coaching those who serve in pursuit of financial security.  Our strategy is to deliver face-to-face coaching at every stage of your life.  We do that by building lasting bonds, standing with you through all of life’s changes, partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.

First Command’s military-focused hiring strategy dates back to the company’s founding in 1958. We are proud to rank among the nation’s top employers of military vets and spouses - offering rewarding financial services careers for those who serve.

The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe.  The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience.  In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.

What will the employee do in this role?

  • Member of First Command Bank’s multi-channel contact center supporting:
    • New and existing client and advisor accounts
    • Mobile & online banking support
    • Loan servicing
    • Transaction assistance
    • Bill pay
    • Paperless enrollment
    • Credit and debit card services
    • Deposit account maintenance
  • Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
  • Proactively manages risk in every business, product, and service transaction leveraging available tools 

What skills/qualifications do you need? 

Education

  • High school diploma or equivalent required
  • Bachelor’s degree preferred

Work Experience

  • Minimum 3-5 years bank contact center experience and/or bank operations in a highly complex environment preferred
  • 3+ years’ experience working with digital products, including mobile, online and e-commerce preferred
  • 2+ years’ experience working with Jack Henry Silverlake core preferred

 Required Knowledge, Skills, and Abilities

  • Must possess discernment in being able to apply bank policy and regulations in all situations
  • Must demonstrate a history of:
    • Effective communication
    • Critical thinking
    • Problem solving
    • Emotional intelligence
    • Intellectual curiosity
    • Interpersonal skills
  • 3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management
  • Passion for serving the military
LI-NC1LI-Hybrid
Required Skills
Required Experience

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

First Command Financial Services logo

About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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