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Digital Banking Team Lead Jobs (NOW HIRING)

CCBank

Digital Banking Manager

Pleasant Grove, UT · On-site

$81K - $122K/yr

Lead and support the Digital Banking team in delivering consistent, high-quality customer service across all digital banking channels. * Ensure customer inquiries, requests, and issues are handled ...

CCBank

Digital Banking Manager

Pleasant Grove, UT

Lead and support the Digital Banking team in delivering consistent, high-quality customer service across all digital banking channels. * Ensure customer inquiries, requests, and issues are handled ...

Cape & Coast Bank

Digital Banking Manager

Hyannis, MA · On-site

$90K - $115K/yr

Collaborates with Marketing team to develop internal and external communications of key experiences ... Ability to build collaborative relationships, and lead and inspire others. Ability to interact ...

Cape & Coast Bank

Digital Banking Manager

Hyannis, MA · On-site

$90K - $115K/yr

Collaborates with Marketing team to develop internal and external communications of key experiences ... Ability to build collaborative relationships, and lead and inspire others. Ability to interact ...

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All JobsDigital Banking Team Lead Jobs

Digital Banking Team Lead information

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$40.5K

$87.9K

$139.5K

How much do digital banking team lead jobs pay per year?

As of Jul 31, 2026, the average yearly pay for digital banking team lead in the United States is $87,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Digital Banking Team Leads?

Digital Banking Team Leads are professionals responsible for overseeing and guiding teams that manage digital banking services, such as online and mobile banking platforms. They ensure the smooth operation, security, and development of digital financial products, while leading staff and coordinating with other departments. Their role often includes implementing new technologies, optimizing user experience, and ensuring compliance with regulatory standards. Digital Banking Team Leads play a pivotal role in driving innovation and customer satisfaction in the digital banking sector.

What is the difference between Digital Banking Team Lead vs Digital Banking Specialist?

AspectDigital Banking Team LeadDigital Banking Specialist
CredentialsRelevant banking certifications, leadership experienceBanking or finance certifications, technical skills
Work EnvironmentTeam management, project oversightOperational support, technical tasks
Employer & Industry UsageFinancial institutions, banksBanks, fintech companies
Search & Comparison IntentLeadership roles, team managementTechnical expertise, operational roles

The Digital Banking Team Lead typically oversees teams, manages projects, and ensures strategic goals are met within banking institutions. In contrast, the Digital Banking Specialist focuses on technical tasks, operational support, and implementing digital banking solutions. Both roles require banking knowledge, but the Team Lead emphasizes leadership and management, while the Specialist emphasizes technical skills and execution.

What are some common challenges a Digital Banking Team Lead faces when managing cross-functional teams?

A Digital Banking Team Lead often encounters the challenge of coordinating between technical, compliance, and customer service departments to ensure seamless digital product delivery. Balancing project timelines with regulatory requirements and evolving customer expectations requires strong communication and adaptability. Additionally, motivating team members with diverse expertise and aligning their efforts towards shared goals can be complex, but it is key to driving innovation and maintaining high service standards in the fast-paced digital banking environment.

What are the key skills and qualifications needed to thrive as a Digital Banking Team Lead, and why are they important?

To thrive as a Digital Banking Team Lead, you need expertise in banking operations, digital platforms, and leadership, often supported by a degree in finance or business and experience in digital banking environments. Familiarity with core banking systems, digital payment technologies, and relevant certifications such as PMP or Agile are highly valued. Strong communication, problem-solving, and team management skills help drive collaboration and effective project delivery. These skills are vital to ensure seamless digital banking experiences, regulatory compliance, and overall team performance in a fast-evolving financial sector.
More about Digital Banking Team Lead jobs
What cities are hiring for Digital Banking Team Lead jobs? Cities with the most Digital Banking Team Lead job openings:
What states have the most Digital Banking Team Lead jobs? States with the most job openings for Digital Banking Team Lead jobs include:
What job categories do people searching Digital Banking Team Lead jobs look for? The top searched job categories for Digital Banking Team Lead jobs are:
Digital Banking Team Lead jobs near you
Infographic showing various Digital Banking Team Lead job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,944 per year, or $42.3 per hour.

Digital Banking Manager

CCBank

Pleasant Grove, UT • On-site

$81K - $122K/yr

Other

Posted 16 days ago

Job description

Summary
The Digital Banking & Treasury Management Manager/Director leads the strategic direction, service delivery, and operational oversight of the Bank's Digital Banking, Treasury Management, Payment Solutions, and Online Account Origination programs. This role serves as the Bank's subject matter expert for electronic payments and digital account services, including ACH, domestic and international wire transfers, Real-Time Payments (RTP), FedNow, Positive Pay, and online account origination.
This position requires a strong and continually growing understanding of the payments ecosystem and the rules and regulations that govern it, along with the ability to support, train, and troubleshoot on behalf of consumer, business, and treasury management customers. The Digital Banking & Treasury Management Manager/Director oversees service workflows, monitors performance against service level agreements (SLAs), leads and develops team members, drives digital banking strategy, and partners with Operations, Compliance, BSA, Deposit Operations, Relationship Managers, and technology vendors to deliver secure, compliant, and customer-focused digital banking and payment services.
Responsibilities
Customer Service Leadership
  • Lead and support the Digital Banking team in delivering consistent, high-quality customer service across all digital banking channels.
  • Ensure customer inquiries, requests, and issues are handled professionally, efficiently, and in accordance with service standards.
  • Address escalated customer service issues and ensure timely resolution.
  • Promote a customer-first mindset while balancing service quality with operational expectations.

Service Level & Performance Management
  • Monitor team performance against established service level agreements (SLAs), response times, and quality standards.
  • Identify service trends, recurring customer issues, and opportunities for improvement.
  • Implement workflow, staffing, or process adjustments to improve service delivery.
  • Review service metrics and provide performance updates to leadership as needed.

Team Management & Development
  • Supervise, coach, and develop Digital Banking staff.
  • Set clear expectations for service behavior, productivity, and quality.
  • Support onboarding, training, and ongoing skill development.
  • Provide regular feedback and address performance issues promptly and constructively.

Issue Resolution & Escalation Management
  • Serve as a primary escalation point for complex or sensitive customer service matters, including payments and treasury management issues.
  • Coordinate with Operations, IT, Fraud, Risk, and vendors to resolve customer-impacting issues.
  • Ensure issues and escalations follow documented processes.
  • Maintain clear documentation of issues, resolutions, and follow-up actions.

Treasury Management & Payments Expertise
  • Serve as the Bank's subject matter expert for Treasury Management products, ACH origination and processing, domestic and international wire transfers, Real-Time Payments (RTP), FedNow, and Positive Pay fraud prevention services.
  • Maintain in-depth knowledge of NACHA Operating Rules, ACH risk management practices, and applicable payments regulations.
  • Provide guidance on commercial payment workflows, cash management services, and business and commercial online banking platforms.
  • Monitor emerging payment technologies, industry trends, fraud risks, and regulatory requirements affecting electronic payments, and recommend enhancements accordingly.

Customer Support & Training
  • Serve as a subject matter expert for Digital Banking and Treasury Management products.
  • Support business and treasury management customers with onboarding, implementation, training, and ongoing service needs.
  • Provide training and education to customers on treasury management solutions, including ACH, wire transfers, Positive Pay, remote deposit capture, and online banking administration.
  • Provide customer service and support in troubleshooting the Bank's online banking and treasury management systems, including but not limited to NACHA file uploads, file validation errors, exception processing, return items, ACH origination issues, ACH recalls, and proof of authorization requests.
  • Assist customers with domestic and international wire submissions, approvals, templates, and troubleshooting.
  • Assist in addressing account takeover incidents and other fraud-related concerns affecting customer accounts.
  • Work directly with commercial clients to resolve complex payment, fraud prevention, and online banking issues.
  • Partner with Operations, Deposit Operations, and Relationship Managers to deliver exceptional customer support and service.

Online Account Origination (OAO)
  • Manage and oversee the Bank's Online Account Origination (OAO) platform and related processes for consumer and business account opening.
  • Ensure a seamless, secure, and compliant digital account opening experience for consumers and businesses.
  • Monitor account opening workflows, fraud prevention tools, identity verification systems, and exception processing.
  • Partner with Compliance, BSA, Deposit Operations, and technology vendors to maintain regulatory compliance and operational effectiveness of digital onboarding platforms.
  • Review and recommend enhancements to digital onboarding processes to improve customer experience, account conversion rates, and operational efficiency.
  • Serve as the primary business owner and subject matter expert for online account opening systems, integrations, and reporting.
  • Coordinate implementation, testing, maintenance, and vendor management activities related to digital account origination platforms.
  • Develop procedures, provide training, and ensure staff are knowledgeable regarding digital account opening requirements and processes.

Leadership & Strategic Responsibilities
  • Lead the Digital Banking team and support the strategic growth of Digital Banking, Treasury Management, and Payment Solutions services.
  • Drive process improvements, operational efficiency, and risk mitigation initiatives across digital banking and payments operations.
  • Collaborate with third-party vendors to enhance digital banking capabilities and the overall customer experience.
  • Represent Digital Banking and Treasury Management in cross-functional strategic planning and product development initiatives.

Policies, Procedures & Quality Assurance
  • Ensure customer service, payments, and account opening procedures and workflows are followed consistently.
  • Assist in updating service procedures, scripts, and job aids related to digital banking, treasury management, and payments.
  • Conduct periodic quality reviews to ensure accuracy, consistency, and compliance.
  • Recommend enhancements to improve customer experience and reduce service friction.

Collaboration & Internal Coordination
  • Partner with internal teams to address service issues affecting customers.
  • Communicate customer trends, service risks, and recurring issues to leadership.
  • Support implementation of changes that impact digital banking, treasury management, and payments processes.
  • Participate in projects aimed at improving service delivery and customer satisfaction.

Other Duties
  • Perform additional duties as assigned by the SVP, Bank Operations.

Specifications and Requirements
Experience
  • Three (3) to five (5) years of experience in banking customer service, digital banking support, treasury management, or operations management.
  • Prior supervisory or people-management experience required.
  • Experience with ACH origination and processing, wire transfers, Real-Time Payments (RTP), FedNow, and Positive Pay strongly preferred.

Knowledge & Skills
  • Strong understanding of customer service principles within a financial services environment.
  • Experience managing service queues, escalations, and performance metrics.
  • Demonstrated ability to coach and develop staff.
  • Strong interpersonal, communication, and problem-solving skills.
  • Strong knowledge of the payments ecosystem, including ACH, domestic and international wires, RTP, FedNow, and Positive Pay, along with NACHA Operating Rules and ACH risk management practices.
  • Experience with business and commercial online banking platforms and treasury management products, with the ability to train customers and troubleshoot system and payment-related issues.
  • Experience with Online Account Origination (OAO) platforms and digital onboarding solutions, including deposit account opening, identity verification, fraud prevention, and customer onboarding workflows, preferred.

Education & Certifications
  • High School Diploma or equivalent required.
  • Bachelor's degree in Business, Finance, or a related field preferred.
  • Accredited ACH Professional (AAP) certification preferred. Candidates who do not currently hold an AAP certification must be willing to obtain the certification within 12 to 18 months of hire; the Bank will provide training resources, study materials, and testing support to assist the employee in achieving certification.

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