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Dealertrack Jobs (NOW HIRING)

Cox Automotive

UT · On-site

$16.59 - $24.86/hr

Maintains expert-level knowledge of Dealertrack Solutions and Products * Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the ...

Square 1 Auto

Office Manager - Auto Dealership

Rahway, NJ · On-site

$80K/yr

This role requires proficiency in DealerTrack DMS to streamline processes and ensure compliance with industry standards. Responsibilities * Manage daily office operations, including accounting ...

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CARLUX INC

Administrative Assistant

Inglewood, CA · On-site

$18.75 - $25.25/hr

Note title arrival dates in Dealertrack and file documents into the appropriate inventory folders. • Compliance Documentation: Log smog certificates and inspections into WhatsApp and Dealertrack ...

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Car Lux Inc.

Administrative Assistant

Lennox, CA · On-site

$18 - $20/hr

Note title arrival dates in Dealertrack and file documents into the appropriate inventory folders. * Compliance Documentation: Log smog certificates and inspections into WhatsApp and Dealertrack ...

New

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How much do dealertrack jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for dealertrack in the United States is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Dealertrack job?

A Dealertrack job typically involves working with automotive dealership technology solutions, focusing on streamlining sales, financing, and operational processes. Employees may work in roles related to software development, customer support, sales, or account management. Dealertrack, a Cox Automotive brand, provides digital solutions that help dealerships improve efficiency and compliance. Positions often require knowledge of automotive industry trends, finance, or technology.

What are the key skills and qualifications needed to thrive in the Dealertrack position, and why are they important?

To thrive as a Dealertrack Specialist, you need strong analytical skills, attention to detail, and a background in automotive finance or dealership operations, often supported by a relevant degree or similar work experience. Familiarity with Dealertrack's digital contracting platform, automotive software systems, and CRM tools is highly beneficial. Excellent communication, customer service aptitude, and problem-solving abilities set top candidates apart in this position. These skills and qualities are vital for efficiently managing financing workflows, supporting dealership staff, and ensuring seamless customer transactions.

What does a typical day look like for someone working in a Dealertrack Specialist role?

A typical day for a Dealertrack Specialist involves collaborating with dealership staff to process automotive finance applications, troubleshooting issues within the Dealertrack platform, and ensuring all digital contract documentation is accurate and compliant. You may also provide training or support to team members and customers, interact with lenders, and monitor the status of applications to facilitate timely approvals. The role is fast-paced and often requires balancing multiple priorities, so strong organizational skills are a must. Working closely with finance, sales, and administrative teams helps keep dealership operations running smoothly and enhances the customer experience.

More about Dealertrack jobs
What cities are hiring for Dealertrack jobs? Cities with the most Dealertrack job openings:
What are the most commonly searched types of Dealertrack jobs? The most popular types of Dealertrack jobs are:
What states have the most Dealertrack jobs? States with the most job openings for Dealertrack jobs include:
What job categories do people searching Dealertrack jobs look for? The top searched job categories for Dealertrack jobs are:
Dealertrack jobs near you
Technical Customer Care Specialist I (Dealertrack DMS AH)

Technical Customer Care Specialist I (Dealertrack DMS AH)

Cox

Philadelphia, PA • On-site

$16.59 - $24.86/hr

Other

PTO

Posted 6 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

7th of 80 rated telecommunications companies

Job description

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 Howard St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg. B
Atlanta, GA
13693 S. 200 W
Draper UT
This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).
Key Responsibilities

  • The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues
  • Maintains expert-level knowledge of Dealertrack Solutions and Products
  • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow-up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications
Minimum-
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality.
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
Preferred-
  • Displays strong dependability and reliability.
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • CRM case logging/Salesforce experience
  • Experience with interaction distribution systems such as Genesys Pure Cloud.
  • Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Communications

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Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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