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Manager Dealertrack Jobs (NOW HIRING)

Freeman Motor

Finance Manager

Portland, OR

$80K - $200K/yr

We are seeking an Experienced Finance Manager - Luxury European Car Dealership Location: Portland ... Additionally, you will utilize your expertise in Dealertrack software to streamline processes and ...

Platinum Ford North LLC

Finance Manager

Pilot Point, TX · On-site

$48K - $300K/hr

Finance Manager - Platinum Ford North (Gilchrist Automotive) Location: Pilot point Tx 76258 ... Is proficient with Darwin , Dealertrack , and other dealership F amp;I software systems. This role ...

Basney BMW Mazda

Controller

South Bend, IN · On-site

Manage DealerTrack to maximize utilization Requirements: * Proven work experience * Proficiency in MS Office * Excellent communication and organizational skills * Attention to detail and problem ...

Gilchrist Automotive

Finance Manager

Pilot Point, TX · On-site

Finance Manager - Platinum Ford North (Gilchrist Automotive) Location: Pilot point Tx 76258 ... Is proficient with Darwin , Dealertrack , and other dealership F&I software systems. This role is ...

HHM Talent

Office Manager

Cincinnati, OH · On-site

Maintain accurate books within DealerTrack * Prepare monthly financial reporting packages for ... Ability to manage clean books and produce accurate financial reporting Benefits * Health, Dental ...

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All JobsDealertrack JobsManager Dealertrack Jobs

Manager Dealertrack information

What is the difference between Manager Dealertrack vs Dealer Operations Manager?

AspectManager DealertrackDealer Operations Manager
Primary FocusManaging Dealertrack software systems and digital processesOverseeing overall dealership operations and staff
Required CredentialsKnowledge of Dealertrack platform, relevant certificationsBusiness management experience, industry certifications
Work EnvironmentOffice-based, software and digital systems focusDealership floor, administrative offices
Industry UsageUsed within automotive dealerships for digital workflowsUsed across dealership departments for operations management

The Manager Dealertrack primarily focuses on managing digital systems like Dealertrack software, ensuring smooth digital workflows. In contrast, the Dealer Operations Manager oversees broader dealership functions, including sales, service, and staff management. Both roles require industry knowledge, but the Manager Dealertrack emphasizes technical platform expertise, while the Dealer Operations Manager concentrates on overall dealership performance.

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Manager Dealertrack jobs near you
Infographic showing various Manager Dealertrack job openings in the United States as of July 2026, with employment types broken down into 3% Internship, 17% As Needed, 2% Full Time, 35% Temporary, 37% Contract, and 6% Nights. Highlights an 3% Physical, and 97% Hybrid job distribution.
Technical Customer Care Specialist I (Dealertrack DMS)

Technical Customer Care Specialist I (Dealertrack DMS)

Cox

Salt Lake City, UT • On-site

$16.59 - $24.86/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Cox Communications rating

8.4

Company rating: 8.4 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

8th of 81 rated telecommunications companies

Job description

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 Howard St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg. B
Atlanta, GA
13693 S. 200 W
Draper UT
This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).
Key Responsibilities

  • The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues
  • Maintains expert-level knowledge of Dealertrack Solutions and Products
  • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow-up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications
Minimum-
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality.
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
Preferred-
  • Displays strong dependability and reliability.
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • CRM case logging/Salesforce experience
  • Experience with interaction distribution systems such as Genesys Pure Cloud.
  • Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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