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Customer Service Trainer Jobs in Quebec (NOW HIRING)

National Bank

Customer Service Advisor Insurance

Laval, QC · On-site +1

  • Medical

  • Retirement

As a Customer Service employee in the Insurance sector, you'll offer loan insurance solutions that ... Your on-the-job training will focus on learning how to help clients over the phone. During this ...

Walmart

(CAN) Customer Service Manager

Lac-megantic, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

(CAN) Customer Service Manager

Baie-comeau, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

(CAN) Customer Service Manager

Granby, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

(CAN) Customer Service Manager

Sherbrooke, QC

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

(CAN) Customer Service Manager

Cowansville, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

(CAN) Customer Service Manager

Lac-megantic, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

nexone

CA$23 - CA$26/hr

We're hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at ... Promote and propose our training courses * Analyse client business needs and propose complementary ...

RONA+

A comprehensive training program for all new hires * A student incentive program * And much more! Become a member of our customer service team! Use your skills to guide customers, manage their ...

Grainger Businesses

CA$90K - CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design and facilitate training, coaching, and capability-building programs, partnering with the ... Experience in Customer Service, process optimization, operations, or business management

Grainger Businesses

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the ... Participates in the selection/hiring process and supports on-boarding/training of new hires.

Grainger Businesses

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the ... Participates in the selection/hiring process and supports on-boarding/training of new hires.

Td

Customer Service Officer II - TDEF

Montreal, QC · On-site

CA$74/hr

TD Equipment Finance (TDEF) Customer Service Officer (CSO) provides support to the Operations and ... Through regular development conversations, training programs, and a competitive benefits plan, w ...

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Showing results 41-60

All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Quebec

Customer Service Trainer information

See Quebec salary details

$23K

$46.6K

$72.5K

How much do customer service trainer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service trainer in Quebec is $46,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $52,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs

What are popular job titles related to Customer Service Trainer jobs in Quebec?

For Customer Service Trainer jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service Trainer jobs in Quebec look for?

The top searched job categories for Customer Service Trainer jobs in Quebec are:

What are popular job titles related to Customer Service Trainer jobs in QC?

For Customer Service Trainer jobs in QC, the most frequently searched job titles are:

Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,636 per year, or $22.4 per hour.

Customer Service Advisor Insurance

National Bank

Montreal, QC • On-site

Full-time

Medical, Retirement

Posted 24 days ago

Job description

As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.


Youtube Video

Your role

  • Answering calls from customers
  • Identify protection and assistance needs
  • Offer solutions to protect their assets
  • Build customer loyalty using a consultative approach
  • Contribute to team objectives
  • Refer customers to the appropriate sector for specialized needs

Our Client Contact Centre is open Monday to Thursday from 8:30 a.m. to 8:00 p.m., and Friday from 8:30 a.m. to 5:00 p.m.. You'll work a full-time schedule of 37.5 hours per week. Your work schedule is variable and you'll be informed of your schedule three weeks in advance.


Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development

You'll begin with on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. During this time, you'll learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We also offer many career opportunities and encourage internal mobility. 

Required skills

  • College diploma or equivalent
  • Experience in an advisory and/or negotiation role
  • Experience with client retention and developing client relationships

#sacA


Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply