Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Customer Service Agent
Montreal, QC · On-site +1
As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Your on-the-job training will focus on learning how to help clients over the phone. You'll be ...
Customer Service Agent
Montreal, QC · On-site +1
As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Your on-the-job training will focus on learning how to help clients over the phone. You'll be ...
Customer Service Representative Remote 100% after training complete Temporary role Under the supervision of the Team Lead, the Customer Service Representative (temporary) responds to calls related to ...
Customer Service Representative Remote 100% after training complete Temporary role Under the supervision of the Team Lead, the Customer Service Representative (temporary) responds to calls related to ...
Customer Service Agent
Montreal, QC · On-site
Your on-the-job training will focus on learning how to help clients over the phone. You'll be ... Customer service experience * Promote the values of partnership, empowerment and agility
Customer Service Agent
Montreal, QC · On-site
Your on-the-job training will focus on learning how to help clients over the phone. You'll be ... Customer service experience * Promote the values of partnership, empowerment and agility
Customer Service Agent
Sherbrooke, QC · On-site +1
You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ... Customer service experience * Promote the values of partnership, empowerment and agility
Customer Service Agent
Sherbrooke, QC · On-site +1
You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ... Customer service experience * Promote the values of partnership, empowerment and agility
Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Teamwork and ongoing training * A comprehensive training program for all new hires * A student ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ...
As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ...
Customer Service Agent
Longueuil, QC · On-site +1
Your on-the-job training will focus on learning how to help clients over the phone. You'll be ... Customer service experience * Promote the values of partnership, empowerment and agility
New
Customer Service Agent
Longueuil, QC · On-site +1
Your on-the-job training will focus on learning how to help clients over the phone. You'll be ... Customer service experience * Promote the values of partnership, empowerment and agility
New
... training A comprehensive training program for all new hires A student incentive program And much ... Experience in a similar sales role Excellent customer service skills Strong analytical skills If ...
... training A comprehensive training program for all new hires A student incentive program And much ... Experience in a similar sales role Excellent customer service skills Strong analytical skills If ...
You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ... Customer service experience * Promote the values of partnership, empowerment and agility
You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In ... Customer service experience * Promote the values of partnership, empowerment and agility
... training A comprehensive training program for all new hires A student incentive program And much ... Experience in a similar sales role Excellent customer service skills Strong analytical skills If ...
... training A comprehensive training program for all new hires A student incentive program And much ... Experience in a similar sales role Excellent customer service skills Strong analytical skills If ...
Professionnalisme, disponibilité et sens du service sont les fondements de notre approche. Nous offrons un environnement de travail où la collaboration, le partage d'expertise et l'excellence du ...
Professionnalisme, disponibilité et sens du service sont les fondements de notre approche. Nous offrons un environnement de travail où la collaboration, le partage d'expertise et l'excellence du ...
The Customer Service Specialist acts as a primary point of contact for dealers across Canada and ... Training and career development opportunities * Performance-based bonuses * Employee recognition ...
Quick apply
The Customer Service Specialist acts as a primary point of contact for dealers across Canada and ... Training and career development opportunities * Performance-based bonuses * Employee recognition ...
Expected Skills and Qualifications: * 3+ years related experience and/or training in a non-retail customer service environment * Familiar with standard concepts, practices and procedures related to ...
Expected Skills and Qualifications: * 3+ years related experience and/or training in a non-retail customer service environment * Familiar with standard concepts, practices and procedures related to ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Paid training
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Paid training
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Paid training
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Paid training
About The Role The Customer Service Representative will provide volunteers with preliminary ... Training & Development Programs * Employee Referral Bonus Program * Annual Performance Reviews #LI ...
About The Role The Customer Service Representative will provide volunteers with preliminary ... Training & Development Programs * Employee Referral Bonus Program * Annual Performance Reviews #LI ...
Des trains a grande vitesse, metros, monorails et tramways aux systemes integres, services, infrastructures, et solutions de signalisation et de mobilite numerique, nous offrons a la diversite de nos ...
Des trains a grande vitesse, metros, monorails et tramways aux systemes integres, services, infrastructures, et solutions de signalisation et de mobilite numerique, nous offrons a la diversite de nos ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Customer Service Trainer information
See Quebec salary details
$23K - $27.5K
7% of jobs
$27.5K - $32K
11% of jobs
$34.3K is the 25th percentile. Wages below this are outliers.
$32K - $36.5K
14% of jobs
$36.5K - $41K
12% of jobs
The median wage is $43.7K / yr.
$41K - $45.5K
12% of jobs
$45.5K - $50K
17% of jobs
$51.2K is the 75th percentile. Wages above this are outliers.
$50K - $54.5K
13% of jobs
$54.5K - $59K
5% of jobs
$59K - $63.5K
7% of jobs
$63.5K - $68K
2% of jobs
$68K - $72.5K
1% of jobs
$23K
$46.6K
$72.5K
How much do customer service trainer jobs pay per year?
As of Aug 7, 2026, the average yearly pay for customer service trainer in Quebec is $46,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $52,500.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Trainer vs Customer Support Specialist?
| Aspect | Customer Service Trainer | Customer Support Specialist |
|---|---|---|
| Required Credentials | Customer service experience, training or teaching skills | Customer service experience, technical knowledge |
| Work Environment | Training sessions, workshops, corporate offices | Call centers, help desks, online support |
| Employer & Industry Usage | Corporations, training companies, retail | Tech companies, service providers, retail |
| Common Search & Comparison Intent | Training roles, teaching customer service skills | Customer support roles, technical assistance |
While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.
What does a customer service trainer do?
A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.
What are some common challenges faced by customer service trainers, and how can they be effectively addressed?
Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.
What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?
To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs
What are popular job titles related to Customer Service Trainer jobs in Quebec? For Customer Service Trainer jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Trainer jobs in Quebec look for? The top searched job categories for Customer Service Trainer jobs in Quebec are:
What are popular job titles related to Customer Service Trainer jobs in QC? For Customer Service Trainer jobs in QC, the most frequently searched job titles are:
Full-time
Posted 10 days ago
Job description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your skills in a dynamic environment.
Your role:- Greet customers warmly and ensure an excellent customer experience
- Assess customer needs and provide well informed and specialized advice about products
- Present merchandise (including through demos), emphasize item features, and recommend complementary items
- Contribute to the merchandising of products in your department (e.g., displays, visual presentation, labelling, signage)
- Stay informed of new products and their technical applications
- Contribute to the achievement of sales targets
- Stay informed of promotions and flyers
- Work in accordance with the store’s policies and procedures on loss prevention and health and safety
- Other related tasks to ensure the store runs smoothly
- Experience in a similar sales role
- Excellent customer service skills
- Strong analytical skills
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.