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Customer Service Representative Jobs in Michigan

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

Miller Warehousing Services, Inc.

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Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Emterra Environmental USA

Customer Service Rep

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representative Emterra Environmental USA Corp is a leading provider of integrated recycling resource management and waste disposal solutions to various sectors, including industrial ...

Molly Maid

Customer Service Representative

Livonia, MI · On-site

$640 - $720/wk

Customer Service Representative Molly Maid of Livonia Our amazing team is looking for a new Customer Service Representative! As a Customer Service Representative, you are an important member of the ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Michigan

Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Michigan? The most popular types of Customer Service Representative jobs in Michigan are:
What are popular job titles related to Customer Service Representative jobs in Michigan? For Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Michigan look for? The top searched job categories for Customer Service Representative jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Representative jobs? Cities in Michigan with the most Customer Service Representative job openings:
What are popular job titles related to Customer Service Representative jobs in MI? For Customer Service Representative jobs in MI, the most frequently searched job titles are:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

State Savings Bank

Traverse City, MI • On-site

$16.25 - $22.25/hr

Other

Posted 23 days ago

Job description

Customer Service Representative

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.

· Issue Money Orders, Cashier's Checks, and Gift Cards.

· Balance cash drawer with minimal or no discrepancies.

· Responsibly buy and sell cash to main vault to stay within set drawer limits.

· Accurately prepare and transmit transaction ticket work.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer telephones, file paperwork, and maintain office supplies.

· Answer basic customer inquiries regarding interest rates, service charges, and account history.

· Cross-sell bank products and services and refer customers to appropriate areas as needed.

· Follow bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

· At least 18 years of age

· High school or higher education level

· Excellent customer service skills

· Strong communication skills

· Computer skills

· Cash-handling experience

· Ability to work well under pressure

· Accurate and well-organized

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