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Customer Service Representative Jobs in Jackson, MI

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

U-Haul

Customer Service Representative

Jackson, MI · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Jackson, MI · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Jackson, MI · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Chelsea State Bank

Customer Service Representative

Chelsea, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer ...

Promachbuilt

Customer Service Rep

Homer, MI

$13.50 - $18.50/hr

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

Pro Mach, Inc.

Customer Service Rep

Homer, MI · On-site

$13.50 - $18.50/hr

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

Gallagher

Customer Service Representative

Jackson, MI

$14.25 - $19.50/hr

Overview We're looking for a Customer Service Representative to support our customers by phone and in writing. You'll help with questions, solve issues, and keep records up to date. This role is ...

Pro Mach

Customer Service Rep

Homer, MI · On-site

$13.50 - $18.50/hr

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Jackson, MI

Customer Service Representative information

See Jackson, MI salary details

$9

$17

$24

How much do customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative in Jackson, MI is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.13 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Jackson, MI?

The most popular types of Customer Service Representative jobs in Jackson, MI are:

What are popular job titles related to Customer Service Representative jobs in Jackson, MI?

For Customer Service Representative jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Jackson, MI look for?

The top searched job categories for Customer Service Representative jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Customer Service Representative jobs?

Cities near Jackson, MI with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Jackson, MI as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $35,771 per year, or $17.2 per hour.

Customer Service Representative

Miller Warehousing Services, Inc.

Jackson, MI • On-site

$18.75 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

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Job description

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI!

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now!

Apply Now if you want to join the Trinity Holding, Inc. team!

Trinity Holding, Inc. offers:

  • $18.75\hr. to $25.00\hr., commensurate with experience!
  • Strong Benefit package with: Group Life and AD&D Insurance, Hospitalization, Vacation, Holiday, 401K with match and Profit Sharing.
  • High career retention rates!
  • Career Advancement.

Read the requirements below and APPLY NOW for immediate consideration

We will be contacting you via email so please check your email inbox

Requirements:

Customer Service Representative must meet the following requirements:

  • High school diploma and (3) years of experience in any of the following; Inside Sales, Job Order Entry, customer billing or invoicing.
  • Ability to learn on the job.
  • Proficiency with Microsoft Word and Outlook.
  • Able to effectively communicate in positive manner with team members, prospects and customers using voice, phone and email.
  • Some knowledge or experience in inputting inventory transactions and data into MS-Access input screens.
  • Daily timekeeping and labor posting experience in to jobs (or work orders), a plus.
  • Experience with cargo and freight processes, completing Bill of Ladings, a plus.
  • Possess strong problem-solving skills.
  • Must be honest, trustworthy and accountable, able to undergo a background check.
  • Must be able to work in the USA, legally.
  • Must be able to pass a drug test, which includes Marijuana.

Responsibilities:

Customer Service Representative Responsibilities:

  • Interact with customers to provide basic information in response to routine inquiries about trucking and warehousing services.
  • Preparing formal quotes for services requested from customers and prospects, using time estimates provided by others, multiplying those hours by listed sale prices, extending those quoted service totals, then using MS – Word quote template, prepare, review and email\fax those quotes.
  • Receive and process incoming orders for trucking and\or warehousing services such as unloading, loading and storages of customer’s products, raw material and equipment. Generally, receives orders via e-mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing storage contracts; and handling complaints and inquiries.
  • Maintain customer’s inventory stored at our facilities, by verify and maintaining records on incoming and outgoing shipments involving inventory, using MS-Access programs.
  • Compile and record employee time and payroll data, which includes recording equipment used, daily onto jobs.
  • Compile, compute, and record invoice\billing, and other numerical data for billing purposes. Prepare billing invoices for services rendered, for storage, delivery or shipment of customer’s goods.
  • Expedite and route movement of incoming and outgoing cargo and freight shipments within our warehouses. Take orders from customers and arrange pickup of freight and cargo for delivery to customer’s locations. Includes preparing Bills of Lading and pricing and billing customers.
  • Other related tasks as assigned by supervisor on occasions.

Company Description

Miler Warehousing Services, Inc. are providers of complete solutions for storage, transportation and trans-loading needs of our customers. We warehouse and manage customer’s off-site inventories, from sensitive products, i.e. paper documents and dry goods, to steel and other raw materials. Go to: www.millerwarehousing.com. Miller Warehousing Services, Inc. is a whole-owned subsidiary of Trinity Holding Inc., go to www.trinityholding.com for more info.