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Customer Service Operations Associate Jobs (NOW HIRING)

People Architects

Data Operations Associate

Stow, OH · On-site

The Data Operations Associate plays an important role in supporting day-to-day operations by ... customer service team. * Enter tracking information and update orders as shipped. * Maintain ...

Crateandbarrel

Operations Associate

Boca, CA

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Tampa, FL

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Aerotek

Business Operations Associate

Hanover, MD · On-site

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient ...

Crateandbarrel

Operations Associate

Westport, CT

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Roseville, CA

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Paramus, NJ

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Garden City, KS

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Charlotte, NC

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Beverly Hills, CA · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you
Seasonal Customer Service Operations Specialist

Seasonal Customer Service Operations Specialist

Brulin

Indianapolis, IN • On-site

$16.25 - $21.50/hr

Other

Posted 5 days ago

Job description

Are you detail-oriented, customer-focused, and experienced in order management and ERP systems? Join our team as a Seasonal Customer Service Operations Specialist and play a key role in delivering an exceptional customer experience from order placement through delivery.

This position supports a major business initiative with an anticipated project completion date of December 2026.

Completion Bonus Opportunity: Employees who remain through the project's anticipated completion and meet performance and attendance expectations will be eligible for a completion bonus.

Position Objectives & Primary Responsibilities

  • Identify and communicate opportunities for process improvements that enhance customer satisfaction and operational effectiveness.
  • Review order activity to ensure accuracy in logistics providers, warehouses, and internal teams to ensure timely and accurate order delivery.
  • Monitor order status, shipment activity, and inventory availability, providing proactive communication as needed.
  • Maintain accurate customer, order, and transactional data within company systems.
  • Investigate and resolve customer concerns, order discrepancies, shipping issues, and other service-related matters.
  • Requires a strong operational mindset, excellent communication skills, and the ability to navigate ERP systems while collaborating across Customer Service, Logistics, Operations, Sales, and accounting teams.
  • Demonstrates awareness and competency relevant to both the Environmental Management System (EMS) and the Quality Management System (QMS), including but not limited to policies, objectives, and compliance obligations related to International Organization for Standardization (ISO) system.

 Position-Specific Skills Required

  • Experience in customer service, customer operations, order management, or a related operational role
  • Experience in supply chain, distribution, manufacturing, or similar environments
  • Hands-on ERP system experience
  • Strong analytical, problem-solving and critical thinking skills
  • Exceptional attention to detail and organizational abilities

If you're passionate about operational excellence and creating a positive customer experience, we want to hear from you.

Apply today!

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