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The Operations Specialist plays a critical role in enabling a high-performing creative organization ... Manage and optimize project intake processes, ensuring requests are appropriately documented ...

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Cross-Functional Communications Operations Turn broad strategic direction into structured ... Manage complex cross-functional communications programs from planning through delivery, proactively ...

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Communications Operations Manager information

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$31K

$63.5K

$118.5K

How much do communications operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for communications operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a communications operations manager do?

A Communications Operations Manager oversees the planning, execution, and coordination of communication strategies within an organization. They manage internal and external communications, supervise communication teams, and ensure that messaging aligns with organizational goals. Their responsibilities may also include crisis communication, media relations, and evaluating the effectiveness of communication campaigns. This role often requires strong leadership skills, strategic thinking, and a background in communications or public relations.

What are the key skills and qualifications needed to thrive as a communications operations manager?

To thrive as a Communications Operations Manager, you need expertise in communications strategy, project management, and a bachelor's degree in communications, public relations, or a related field. Familiarity with content management systems, digital communication platforms, and analytics tools is typically required. Strong leadership, organizational, and interpersonal skills are essential for effectively managing teams and coordinating cross-functional projects. These skills and qualities ensure clear, consistent messaging and efficient operations that support organizational goals.

How does a communications operations manager typically support cross-functional collaboration within an organization?

A Communications Operations Manager plays a key role in facilitating effective communication between departments such as marketing, public relations, executive leadership, and external agencies. They often coordinate meetings, streamline messaging processes, and implement tools or platforms to ensure information flows smoothly across teams. By establishing standardized procedures and managing communication calendars, they help prevent miscommunication and ensure all stakeholders are aligned on key initiatives. This collaborative approach is crucial for maintaining brand consistency and achieving organizational goals.

What is the difference between Communications Operations Manager vs Communications Specialist?

AspectCommunications Operations ManagerCommunications Specialist
CredentialsBachelor's degree in Communications, Marketing, or related field; often requires experience in managementBachelor's degree in Communications, Journalism, or related field; entry to mid-level experience
Work EnvironmentOversees teams, manages projects, and coordinates communication strategies within organizationsDevelops content, manages media relations, and executes communication plans
Employer & Industry UsageUsed in corporate, nonprofit, and government sectors for operational oversightCommonly employed in marketing agencies, PR firms, and corporate communication teams

The Communications Operations Manager focuses on managing communication processes and teams, ensuring strategic alignment across projects. In contrast, the Communications Specialist primarily creates content and handles media relations. Both roles require strong communication skills, but the manager role involves more leadership and operational responsibilities.

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Communications Operations Manager jobs near you
Infographic showing various Communications Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Communications Operations Manager

San Francisco, CA • On-site

University of California San Francisco
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of California San Franciscoexternal

Full-time

Posted 15 days ago

University Of California San Francisco rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


The Communications Operations Manager plays a critical role in how UCSF Health Communications gets work done. The role has two primary areas of responsibility: driving the operational execution of communications projects and campaigns across the function and managing the day-to-day operation and continued development of The Bridge, UCSF Health's employee communications platform.
Great communications work depends on more than a good strategy or a strong idea - it depends on the hundreds of details that bring it to life. The Communications Operations Manager creates a structure that allows the team to execute at a high level, translating complex and fast-moving work into clear plans, owners, timelines and decision points. They manage intake and production workflows, coordinate work across teams and channels, anticipate what could get in the way, and make sure decisions turn into action. They help create an operation where people know what is happening, what they own and what comes next.
The same discipline applies to The Bridge. The Communications Operations Manager helps ensure the platform remains useful, current and trusted while continuing to grow with the organization. They work directly in the platform to publish and maintain content, keep critical information current, onboard and support contributors, manage moderation and reporting, and project manage new capabilities and phases of development.
This role is for someone who notices the details because they understand why the details matter. The right person understands how communications teams work, brings exceptional project management and organizational skills, and takes satisfaction in making complicated things run well. They create structure without rigidity, stay steady when plans change, anticipate problems before they become problems, and follow through. They care as much about the quality of the execution as the quality of the idea.
Responsibilities
The Communications Operations Manager plays a critical role in how UCSF Health Communications gets work done. The role has two primary areas of responsibility: driving the operational execution of communications projects and campaigns across the function and managing the day-to-day operation and continued development of The Bridge, UCSF Health's employee communications platform.
Great communications work depends on more than a good strategy or a strong idea - it depends on the hundreds of details that bring it to life. The Communications Operations Manager creates a structure that allows the team to execute at a high level, translating complex and fast-moving work into clear plans, owners, timelines and decision points. They manage intake and production workflows, coordinate work across teams and channels, anticipate what could get in the way, and make sure decisions turn into action. They help create an operation where people know what is happening, what they own and what comes next.
The same discipline applies to The Bridge. The Communications Operations Manager helps ensure the platform remains useful, current and trusted while continuing to grow with the organization. They work directly in the platform to publish and maintain content, keep critical information current, onboard and support contributors, manage moderation and reporting, and project manage new capabilities and phases of development.
This role is for someone who notices the details because they understand why the details matter. The right person understands how communications teams work, brings exceptional project management and organizational skills, and takes satisfaction in making complicated things run well. They create structure without rigidity, stay steady when plans change, anticipate problems before they become problems, and follow through. They care as much about the quality of the execution as the quality of the idea.
Qualifications
Requirements:
  • Bachelor's degree in communications, digital media, or in a related field, or four years of experience.
  • Five or more years of experience in communications, communications/marketing operations, project or program management, content production or a related field in a complex organization.
  • Strong project and production management skills, with the ability to translate complex work into clear workstreams, owners, timelines and deliverables and manage work through completion.
  • Exceptional organizational skills and attention to detail, with demonstrated ability to anticipate needs, identify gaps and ensure commitments and deliverables do not get dropped.
  • Experience building and managing workflows using project-management tools such as Asana, Monday.com, Smartsheet or similar platforms.
  • Experience working hands-on in digital communications or content platforms, including publishing and maintaining content; familiarity with digital accessibility standards and best practices.
  • Ability to work with communications performance data, including producing recurring reports and identifying meaningful trends or issues.
  • Strong communication and collaboration skills, with the ability to manage multiple priorities and coordinate work across teams and stakeholders in a fast-moving environment.
  • Familiarity with digital accessibility standards and the ability to apply accessibility best practices to digital content and communications.
  • Strong written, verbal and interpersonal communication skills, with the ability to coordinate work across multiple teams and stakeholders without formal authority.
  • Ability to balance planned work with changing priorities and day-to-day operational needs while maintaining accuracy and follow-through.
  • The ability to work onsite in our San Francisco office at least three days a week or more as required.

Preferences:
  • Experience with SaaS employee communications or employee experience platforms such as FirstUp, Poppulo or similar tools.
  • Experience supporting the launch, expansion or ongoing development of a communications platform or channel.
  • Experience onboarding and supporting distributed content contributors, including familiarity with content governance, moderation and refreshing practices.
  • Experience serving as an operational point of contact for a technology or platform vendor.

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