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Communications Operations Manager Jobs in Tennessee

Segue HR LLC

Operations Manager

Memphis, TN · On-site

... communication skills. • Ability to thrive in a fast-paced, small business environment. Key ... operations management, preferably in payroll, HR services, or related professional services. • ...

Eco Properties LLC

Operations Manager

Chattanooga, TN · On-site

Manage and coordinate all operational aspects of the full-service hotel, including front desk ... Excellent leadership, communication, and organizational skills. * Ability to work weekends and the ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Foster an environment of open communication and collaboration, facilitating regular and effective ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

Operations Manager (II) - DTC -Shift: 8am-5pm , Monday-Friday. -Pay: $72,000 - $85,000 Operations ... Foster an environment of open communication and collaboration, facilitating regular and effective ...

OVME

Operations Manager

Nashville, TN

Supports activities in Studio Management and Field Communication Platforms. * Supports New Studio Opening Activities. * Evaluates studio operational processes and procedures, problem solves and ...

Segue HR LLC

Operations Manager

Memphis, TN

- Operations ManagerPosition Summary The Operations Manager plays a pivotal role in overseeing the ... Excellent written and verbal communication skills. Ability to thrive in a fast-paced, small ...

Pivot Parking LLC

OPERATIONS MANAGER

Nashville, TN · On-site

The Operations Manager is a full-time, on-site role based in Nashville, TN, responsible for ... Excellent written and verbal communication skills, with strong organization and attention to detail.

PDS Health

Operations Manager

Franklin, TN · On-site

$27.75/hr

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Franklin, TN · On-site

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

Waste Management

Operations Manager

Memphis, TN · On-site

Meet with new frontline employees daily to ensure consistent communication and support of ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Memphis, TN

Meet with new frontline employees daily to ensure consistent communication and support of ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

PDS Health

Operations Manager

Spring Hill, TN · On-site

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

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Communications Operations Manager information

What does a communications operations manager do?

A Communications Operations Manager oversees the planning, execution, and coordination of communication strategies within an organization. They manage internal and external communications, supervise communication teams, and ensure that messaging aligns with organizational goals. Their responsibilities may also include crisis communication, media relations, and evaluating the effectiveness of communication campaigns. This role often requires strong leadership skills, strategic thinking, and a background in communications or public relations.

What are the key skills and qualifications needed to thrive as a communications operations manager?

To thrive as a Communications Operations Manager, you need expertise in communications strategy, project management, and a bachelor's degree in communications, public relations, or a related field. Familiarity with content management systems, digital communication platforms, and analytics tools is typically required. Strong leadership, organizational, and interpersonal skills are essential for effectively managing teams and coordinating cross-functional projects. These skills and qualities ensure clear, consistent messaging and efficient operations that support organizational goals.

How does a communications operations manager typically support cross-functional collaboration within an organization?

A Communications Operations Manager plays a key role in facilitating effective communication between departments such as marketing, public relations, executive leadership, and external agencies. They often coordinate meetings, streamline messaging processes, and implement tools or platforms to ensure information flows smoothly across teams. By establishing standardized procedures and managing communication calendars, they help prevent miscommunication and ensure all stakeholders are aligned on key initiatives. This collaborative approach is crucial for maintaining brand consistency and achieving organizational goals.

What is the difference between Communications Operations Manager vs Communications Specialist?

AspectCommunications Operations ManagerCommunications Specialist
CredentialsBachelor's degree in Communications, Marketing, or related field; often requires experience in managementBachelor's degree in Communications, Journalism, or related field; entry to mid-level experience
Work EnvironmentOversees teams, manages projects, and coordinates communication strategies within organizationsDevelops content, manages media relations, and executes communication plans
Employer & Industry UsageUsed in corporate, nonprofit, and government sectors for operational oversightCommonly employed in marketing agencies, PR firms, and corporate communication teams

The Communications Operations Manager focuses on managing communication processes and teams, ensuring strategic alignment across projects. In contrast, the Communications Specialist primarily creates content and handles media relations. Both roles require strong communication skills, but the manager role involves more leadership and operational responsibilities.

What are popular job titles related to Communications Operations Manager jobs in Tennessee?

For Communications Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Communications Operations Manager jobs in Tennessee look for?

The top searched job categories for Communications Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Communications Operations Manager jobs?

Cities in Tennessee with the most Communications Operations Manager job openings:

Communications Operations Manager jobs near you
Infographic showing various Communications Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Manager, Pharmacy Operations

Career Opportunities

Franklin, TN • On-site

Other

Re-posted 3 days ago

Job description

About TruDataRx
TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:
  • Outward Mindset - foundation of our culture, which influences the right behaviors, that leads to results
  • Entrepreneurial - the ability to get things done with resources you don't control
  • Humility - deep comfort in knowing when you don't know and asking questions
  • Collaboration - we always give benefit of doubt that each person has something to contribute
Position Summary
The Operations Manager is responsible for leading the day-to-day operations of the Pharmacy Support Specialist (PSS) team, ensuring exceptional service delivery, operational efficiency, and consistent execution of pharmacy call center and prior authorization workflows. This role provides leadership to front-line supervisors and operational support resources while driving continuous improvement through process optimization, technology, and data-driven decision making.
As the operational leader for the PSS organization, the Operations Manager is accountable for workforce performance, service levels, quality outcomes, productivity, and employee development. In addition to managing daily operations, this individual will serve as the business owner for the team's CRM platform, partnering with internal stakeholders to enhance workflows, automate processes, and improve the overall customer and employee experience.
This position is ideal for a proven call center operations leader who is passionate about building high-performing teams, leveraging technology to scale operations, turning raw data into actionable insights, and creating an exceptional service experience.
Essential Functions
Operational Leadership
  • Lead the daily operations of the Pharmacy Support Specialist organization, ensuring efficient and effective handling of inbound and outbound member and provider interactions.
  • Build and manage a team of Supervisors responsible for front-line Pharmacy Support Specialists.
  • Provide leadership and direction to dedicated Training and Quality Assurance resources to ensure consistent onboarding, coaching, and performance standards.
  • Ensure adequate staffing, workload balancing, and operational coverage to consistently meet service level expectations.
  • Monitor daily operational performance and proactively resolve issues impacting productivity, customer experience, or quality.
  • Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
Team Development
  • Coach and develop Supervisors to build strong leadership capabilities.
  • Establish clear performance expectations and conduct regular performance reviews.
  • Partner with Training and QA resources to identify skill gaps and implement targeted development programs.
  • Promote a culture focused on quality, customer service, and operational excellence.
CRM Ownership and Process Improvement
  • Serve as the operational business owner for the CRM platform supporting Pharmacy Operations.
  • Partner with Technology, Product, and Business stakeholders to prioritize CRM enhancements and new functionality.
  • Identify opportunities to streamline workflows, eliminate manual processes, and improve operational efficiency through automation.
  • Lead continuous improvement initiatives that enhance both employee productivity and customer experience.
  • Evaluate operational processes and recommend scalable solutions that support organizational growth.
  • Support CRM implementation projects, testing, user acceptance, and change management activities.
Performance Management and Reporting
  • Develop, monitor, and analyze operational metrics, including:
  • Service levels
  • Average handle time
  • Productivity
  • Quality scores
  • Case accuracy
  • Customer experience metrics
  • Backlog management
  • Produce regular operational reports and dashboards for senior leadership.
  • Analyze trends and identify root causes impacting operational performance.
  • Develop action plans to improve efficiency, quality, and service outcomes.
Cross-Functional Collaboration
  • Partner closely with Pharmacy Operations leadership, Clinical teams, Technology, Client Services, and other operational partners.
  • Participate in strategic initiatives focused on operational scalability and service excellence.
  • Communicate operational performance, risks, and improvement opportunities to leadership.
Other duties as required.*
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Requirements
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience leading customer service or call center operations.
  • 3+ years of experience managing leaders (Supervisors or Team Leads).
  • Demonstrated experience leading high-volume operational teams with measurable service level objectives.
  • Experience implementing, administering, or optimizing CRM platforms (such as Salesforce, HubSpot, Microsoft Dynamics, or similar).
  • Strong analytical skills with experience developing and managing operational metrics and reporting.
  • Proven success driving process improvement and operational efficiency initiatives.
  • Experience leading change management and technology adoption efforts.
  • Excellent leadership, communication, coaching, and organizational skills.
  • Strong problem-solving and decision-making abilities.
Preferred
  • Experience in pharmacy benefit management (PBM), pharmacy operations, healthcare operations, or utilization management.
  • Hands-on experience with modern PBM workflow engines, electronic prior authorization (ePA) routing systems, and cloud-based telephony networks.
  • Familiarity with medical benefit management or healthcare payer operations.
  • Experience working in regulated healthcare environments.
Company Standard Requirements:
  • Ability to work well with others in a collaborative environment
  • Ability to get things done with resources you don't control
  • Willingness to admit you don't know and ask for help
  • Exhibit constant curiosity and a drive to problem solve
  • Exhibit desire to learn and grow on a continuous basis

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