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Customer Service Operations Associate Jobs in Kansas

Crateandbarrel

Operations Associate

Garden City, KS · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Advisors Excel

Annuity Operations Associate

Topeka, KS · On-site

Annuity Operations Associate Department: Annuity Operations Reporting to: Annuity Operations ... Customer service is at the forefront of this teams' mind - representing AE in the most positive way ...

CarMax, Inc.

Business Operations Associate

Wichita, KS · On-site

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Wichita, KS

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Wichita, KS · On-site

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Wichita, KS · On-site

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Wichita, KS

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Wichita, KS

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

SumnerOne

Warehouse Operations Assoicate

Wichita, KS · On-site

$14.25 - $17/hr

As a Warehouse Operations Associate, you will ensure the efficient operation of our Warehouse/Supplies department with a strong focus on both internal and external customer service In addition to ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you
Customer Service Operations Specialist

Customer Service Operations Specialist

Tekwissen

Lenexa, KS

$16 - $21/hr

Other

Posted 23 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.
Position: Customer Service Representative
Location: Lenexa, KS 66215
Duration: 10 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Monday - Friday 08:30 AM to 05:00 PM
Summary:
The Customer Service Representative will support increased customer service operations during a carveout transaction. This role involves handling high-volume inbound and outbound customer interactions, supporting order management activities, assisting with system testing and cutover activities, and ensuring excellent customer experience. The ideal candidate will possess strong communication skills, attention to detail, and prior experience in a fast-paced call center environment.
Responsibilities:
  • Handle 50-70 inbound customer calls per day while providing professional and courteous support.
  • Make 60-80 outbound calls daily related to customer service and operational support activities.
  • Support customer service functions during carveout transition activities, including cutover planning and execution.
  • Re-enter customer orders and scheduling agreements during legal entity changes.
  • Perform manual order entry if automated systems are unavailable.
  • Assist with tender contract retrieval and address book cleanup activities.
  • Respond to customer and internal inquiries in a timely and professional manner.
  • Escalate adverse events, product quality complaints, and customer complaints within required timelines.
  • Complete and submit required daily spreadsheets and documentation accurately.
  • Manage data and documentation using internal mailboxes and tracking systems.
  • Adhere to all SOPs, work instructions, federal regulations, and company policies.
  • Maintain attendance and phone availability metrics at 90% or higher.
Required Skills:
  • High school diploma required; some college preferred.
  • 3-5 years of customer service experience in an inbound call center environment.
  • Strong written and verbal communication skills.
  • Above-average computer and data entry skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Professional phone etiquette and customer-focused mindset.
  • Experience supporting order management or customer operations during system transitions.
  • Familiarity with CRM systems, order entry systems, and spreadsheet reporting.
  • Ability to handle high-volume customer interactions while maintaining accuracy and professionalism.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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