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Customer Service Operations Associate Jobs in Kansas

Cargill

Customer Service Associate

Olathe, KS · On-site

$13.75 - $19/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

Cargill

Customer Service Associate

Olathe, KS · On-site

$13.75 - $19/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

Cargill

Customer Service Associate

Olathe, KS

$14 - $19.25/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

Cargill

Customer Service Associate

Olathe, KS · On-site

$13.75 - $19/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

Cargill

Customer Service Associate

Olathe, KS · On-site

$13.75 - $19/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

Cargill

Customer Service Associate

Olathe, KS · On-site

$13.75 - $19/hr

Job Purpose and Impact The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service ...

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Customer Service Operations Associate information

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
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What job categories do people searching Customer Service Operations Associate jobs in Kansas look for? The top searched job categories for Customer Service Operations Associate jobs in Kansas are:
What cities in Kansas are hiring for Customer Service Operations Associate jobs? Cities in Kansas with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Customer Service Associate

Customer Service Associate

Capitol Federal Savings Bank

Shawnee, KS • On-site

$13.75 - $19/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Description:
Job Title: Customer Service Associate
Location: Shawnee, KS
Employment Type: Full-Time
About Capitol Federal
At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.
Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.
Position Summary
This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
Key Responsibilities
The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.
  • Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
  • Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
  • Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.
  • Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank's tracking system related to customer recommendations and referrals as defined by the Bank.
  • Assists customers with maintenance on existing accounts as defined by management.
  • Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
  • Maintains the most stringent standards of customer service confidentiality.
  • Perform other duties as assigned.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications
  • High school diploma or equivalent required.
  • Minimum of six months of experience, which includes customer service responsibilities.
  • Cash handling is preferred.

Core Competencies
Successful candidates typically demonstrate the following competencies:
  • Customer Focus
  • Communication Skills
  • Integrity and Professionalism
  • Problem Solving
  • Attention to Detail
  • Team Collaboration
  • Unconditional Ethics

Why Join Capitol Federal?
Capitol Federal offers employees a supportive workplace and opportunities for career growth.
Benefits may include:
  • Competitive compensation
  • Retirement and savings plans
  • Flexible Spending Accounts
  • Paid time off and holidays
  • Employee Assistance Program
  • Health, Dental, Life and Disability coverage
  • Parental Leave
  • Professional development opportunities
  • Career Advancement Pathways

CapFed® is an equal opportunity employer.

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