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Customer Service Operations Associate Jobs in Philadelphia, PA

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Operations Associate

Doylestown, PA · On-site

$26.50/hr

Operations Associate B&K Auto Tags - Doylestown, PA Full-Time * On-site About the Role B&K Auto ... This is a hands-on role that blends customer facing interaction, data entry, and general ...

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How much do customer service operations associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service operations associate in Philadelphia, PA is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $27.64 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Philadelphia, PA?

The most popular types of Customer Service Operations jobs in Philadelphia, PA are:

What are popular job titles related to Customer Service Operations Associate jobs in Philadelphia, PA?

For Customer Service Operations Associate jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Philadelphia, PA look for?

The top searched job categories for Customer Service Operations Associate jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Service Operations Associate jobs?

Cities near Philadelphia, PA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,961 per year, or $25.9 per hour.

Customer Service Operations Associate

Wilmington, DE • On-site

Agilent
Biotechnology Research and Development • 10K+ employees

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

32nd of 545 rated manufacturers

People enjoy working here

Good employer

Recommended by parents

Learn more about Agilentexternal

$22.89 - $35.76/hr

Full-time

Posted 13 days ago

Job description

Job Description
We are looking for a motivated and team focused Service Order Management Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States, Puerto Rico and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, research, and organization skills.
As a member of the Service Order Management Team, you take responsibility for providing an exceptional customer service experience.
Key responsibilities include:
  • Take ownership to resolve issues throughout the service request to billing cycle.
  • Process service and sales orders.
  • Interact with customers and business partners via phone calls, chat, and emails.
  • Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty.
  • Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling.
  • Research Billing and Invoice Inquiries as well as disputes.
  • Grow and maintain customer relationships.
  • Interact with customers and coworkers via email, phone, and chat.
  • Adopt/apply 'Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.
  • Cross training to learn and perform Service Contract activities as business needs dictate.

Qualifications
  • Customer service experience and a strong interest in working directly with customers.
  • Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).
  • SAP/CRM experience preferred.
  • Positive attitude to delight customers, above and beyond the call of duty.
  • Able to clearly articulate messages to a variety of audiences.
  • Able to establish and maintain strong relationships.
  • Time management in fast paced environment.
  • Organizational skills to maximize productivity.
  • Adapts to customer situation & different personalities.
  • Work is accurate and with eye for detail.
  • Seek to improve the job and provides solution-oriented feedback.
  • Demonstrates business judgment by knowing when to work independently and when to collaborate.
  • Ability to address complex issues that are in the best interest of the customer and the company.
  • Positively handle stress that is typical in a customer service environment.
  • Bilingual a plus.

This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. The preferred working hours are 11:30-8pm.
#LI-PK1
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 24, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service

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