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Customer Service Operations Associate Jobs in Pittsburgh, PA

Township of Pine

Customer Service Associate

Wexford, PA

$13.75 - $19/hr

Customer Service Associate Where? Pine Community Center, Wexford PA Hours: Part Time; Up To 28 ... operations of the Community Center. Responsibility Highlights * Provide exceptional customer ...

Township of Pine

Customer Service Associate

Wexford, PA · On-site

$14/hr

Customer Service Associate Where? Pine Community Center, Wexford PA Hours: Part Time; Up To 28 ... operations of the Community Center. Responsibility Highlights * Provide exceptional customer ...

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Customer Service Operations Associate information

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$24

$49

How much do customer service operations associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer service operations associate in Pittsburgh, PA is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.59 per hour, depending on experience, location, and employer.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
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Customer Service Operations Associate jobs near you
Operations Associate (Full-Time)

Operations Associate (Full-Time)

Ace Hardware

Delmont, PA

$17/hr

Full-time

Medical, Dental, PTO

Re-posted yesterday

Ace Hardware Corporation rating

6.0

Company rating: 6.0 out of 10

Based on 1,463 frontline employees who took The Breakroom Quiz

31st of 46 rated home improvement retailers

Job description

Join a team where service, teamwork, and community come together.

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Full-Time).

As an Operations Associate, you’ll play a key role in creating a welcoming shopping experience — assisting customers, maintaining store appearance, and supporting daily operations like stocking and loading. Whether you're helping a neighbor find the right product, receiving and loading orders or keeping the warehouse and sales floor organized, your contribution helps keep the store running smoothly. This is a great opportunity to grow retail skills, contribute to your community, and be part of a team that takes pride in helping customers get their projects done right.

What to Expect

  • Hands-on customer service – Work directly with customers, answer questions, and help neighbors find the right solutions for their projects
  • A team-driven workplace – Collaborate with supportive teammates in a fast-paced, energetic environment where the day goes quickly
  • Growth from day one – Receive training, product knowledge, and customer service skills that can grow into long-term retail or management opportunities
  • Pride in wearing the Ace name – Free uniform shirts, vests, and more so you can represent the brand and feel part of the team
  • Work-life balance – Enjoy rotating weekends off while still being part of a business that serves the community every day

Key Responsibilities

  • Store Operations – Support daily operations including loading customer purchases (e.g., pipe, bagged goods) and facility upkeep
  • Inventory & Merchandising – Receive deliveries, stock shelves, and organize merchandise for easy shopping. Ensure accurate labeling, pricing, and signage while keeping aisles clean, safe, and visually appealing. Assist with seasonal resets, promotions, and timely replenishment
  • Customer Service – Deliver friendly, helpful service by welcoming customers, assisting with product selection, and ensuring a positive shopping experience
  • Sales Support – Recommend solutions, promote Ace Rewards, and support store sales goals through personalized customer interactions
  • Teamwork & Communication – Collaborate with teammates and take direction from management to ensure smooth store operations
  • Learning & Growth – Take part in ongoing training to strengthen product knowledge, service skills, and career development

Qualifications & Requirements

  • Ability to operate a forklift and pallet jack
  • Comfortable lifting up to 50 lbs and standing for extended periods
  • Strong communication and people skills with a customer-first mindset
  • Flexible availability, including evenings, weekends, and holidays
  • Reliable, proactive, and adaptable in a fast-paced environment
  • Detail-oriented and able to manage multiple tasks
  • Basic computer skills and willingness to learn store systems

Why Join Ace Thrift Supply?

  • Competitive pay with opportunities for advancement
  • Training and development in retail, sales, and product knowledge
  • Supportive management and a community-focused workplace
  • Employee discount, health and dental insurance, paid time off, and more
  • Trusted local brand with the strength of the Ace Hardware network

Ace Thrift Supply is an Equal Opportunity Employer and maintains a drug-free workplace.

At Ace Thrift Supply, we go beyond hardware: we build futures, communities, and purpose -- together.

Ace Thrift Supply is your locally owned, community-focused hardware retailer in southwestern Pennsylvania. As part of the Ace Hardware family, we’re committed to delivering friendly service, trusted expertise, and quality products every neighbor can rely on. More than a hardware store, we’re a place to grow skills, build lasting careers, and make a difference in the community we serve. When you join Ace Hardware Thrift Supply, you’re not just starting a job — you’re joining a team that cares.

What Ace Hardware Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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