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Customer Service Operations Associate Jobs in Pittsburgh, PA

BEA Sensors Americas

Customer Service Associate

Pittsburgh, PA · On-site

$13.50 - $18.75/hr

Customer Service Associate The Customer Service Associate provides front-line customer support and ... Partner cross-functionally with Sales, Operations/Shipping, Finance, Quality, Marketing, and ...

Sephora

Operations Associate - Part Time

Pittsburgh, PA · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Pittsburgh, PA · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Variety Stores LLC

Customer Service Associate

Washington, PA · On-site

$13.50 - $18.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Rochester, PA · On-site

$13.25 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Greensburg, PA · On-site

$13.25 - $18.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Gopuff

Operations Associate, Pittsburgh

Pittsburgh, PA · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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Customer Service Operations Associate information

See Pittsburgh, PA salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service operations associate in Pittsburgh, PA is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.59 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are popular job titles related to Customer Service Operations Associate jobs in Pittsburgh, PA?

For Customer Service Operations Associate jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Pittsburgh, PA look for?

The top searched job categories for Customer Service Operations Associate jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Customer Service Operations Associate jobs?

Cities near Pittsburgh, PA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Customer Service Represent / Dispatcher / Assistant Operations Manager

Mcdonald, PA • On-site

JEFFCO LLC
Machinery Manufacturing • 11 - 50 employees
Learn more about JEFFCO LLCexternal

$25 - $30/hr

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

Administrative Office Professional

Customer Service | Service Dispatcher | Field Monitor | Payroll Clerk | Assistant Service Operations Manager

McDonald, PA (South Fayette Township) | Full-Time | Benefits + Bonus Eligible


  ABOUT US
Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!
  THE ROLE
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.
  WHAT YOU'LL DO
•    Answer and manage all incoming customer service calls and inquiries
•    Dispatch and schedule plumbing technicians daily using Service Titan
•    Monitor field technicians in real time and track job progress throughout the day
•    Process weekly technician payroll and maintain accurate time and attendance records
•    Prepare invoices, work order closings, and management reports in Service Titan
•    Support the President & COO in daily service operations and coordination
  REQUIRED QUALIFICATIONS — MUST HAVE

✔  Minimum 2 years of hands-on Service Titan experience — dispatching, scheduling, and invoicing
✔  Minimum 2 years of experience in a plumbing service company environment
✔  Proven customer service and customer relations skills in a trades or home services setting
✔  Experience with field dispatch coordination and technician scheduling
✔  Payroll or time sheet processing experience
✔  Strong written and verbal communication, organization, and multi-tasking skills
✔  Proficiency with Microsoft Office — Word, Excel, and Outlook
  COMPENSATION & BENEFITS
•    Competitive base salary — commensurate with Service Titan experience and qualifications
•    Full benefits package including health insurance options
•    Paid time off and company-recognized holidays
•    Performance-based incentive and bonus program
•    Clear growth path to a senior Service Operations Manager role
•    Family-oriented team culture where your work is recognized and valued
  HOW TO APPLY
Submit your resume, a brief cover letter, and two professional references to:
Jeffrey L. Davidson, President & COO — Jeffco Enterprises, LLC
 jeff.d@jeffcoservices.com
412-221-4153 | 412-722-7459
www.jeffcoservices.com
Jeffco Enterprises, LLC is an Equal Opportunity Employer.

"A family-owned service business you can trust."