Ticket Operations Assistant Jobs in Pittsburgh, PA

OPERATIONS TEAM MEMBER - U.S. Steel Community Field at Hazelwood Green

HGS SFM, LLC

LOCATION: Pittsburgh, PA

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

U.S. Steel Community Field at Hazelwood Green is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pittsburgh, PA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

U.S. Steel Community Field at Hazelwood Green is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the needs of the facility for the day while providing all guests with top-quality experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for sporting events to run safely and efficiently. Operations Team Members should be open and willing to learn all aspects of the general operating procedures.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge of facility grounds, specific to each event assisting guests with directions
• Set up and take down benches, chairs, sports equipment, water stations, and other event related items
• Ensure correct equipment is available for all games / events
• Monitor play areas including playing field and spectator areas
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations notifying appropriate personnel
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of facility
• Maintain and assist with custodial responsibilities before, during, and after events to assure a clean facility
• Assist with parking, including directing customers to parking spots, maintaining orderly and efficient parking operations, etc.
• Operating scoreboard / microphone / music system, and other equipment as needed for events
• Selling, collecting, and assisting in ticket operations for facility events
• Assist other departments as necessary
• Perform all other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to work with a wide variety of ages from preschool through adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40-50 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work both independently and as a team in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed