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Customer Service Operations Manager Jobs in Philadelphia, PA

ASSA ABLOY

Service Operations Manager

Grenloch, NJ · On-site

... customer satisfaction. You would also be responsible for: Defining and executing the service ... Brings proven experience in operations management within security systems, engineering ...

Burlington

Operations Service Manager

Turnersville, NJ · On-site

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations Service Manager

Philadelphia, PA · On-site

$22.10 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Wilmington, DE · On-site

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Sodexo

Operations Manager 2, Multi-Service

Ewing, NJ · On-site

$94K - $122K/yr

What you'll bring * Knowledge across facilities management operations, including custodial ... Customer service expertise focused on relationship building and communication. * Leadership skills ...

Sodexo

Operations Manager 1, Multi-Service

Burlington, NJ · On-site

$89K - $115K/yr

We are seeking a Facilities Operations Manager, Multi-Service to join our Corporate Services team ... Customer service expertise focused on relationship building and communication. * Leadership skills ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Philadelphia, PA

Customer Service Operations Manager information

See Philadelphia, PA salary details

$44.9K

$124.8K

$136.7K

How much do customer service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service operations manager in Philadelphia, PA is $124,801.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,200.00 and $135,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the most commonly searched types of Customer Service Operations jobs in Philadelphia, PA?

The most popular types of Customer Service Operations jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Service Operations Manager jobs?

Cities near Philadelphia, PA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $124,801 per year, or $60 per hour.

Service Operations Manager

Schindler Elevator Corporation

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Schindler rating

8.3

Company rating: 8.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

114th of 489 rated machine equipment manufacturers

Job description

Location: Philadelphia, PA, United States 
Job ID: 88707 

We Elevate... Quality of urban life  

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Operations Manager
Your main responsibilities

The Service Operations Manager is responsible for overseeing the company's activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio. This role also partners with the General Manager - Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area. All responsibilities are carried out with a focus on achieving high customer satisfaction and supporting the region's strategic business objectives.

  • Execute the territory operations business plan in support of the region's financial and non-financial objectives, including the implementation of key operational initiatives.

  • Partner with the General Manager - Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.

  • Develop and coordinate the implementation of operational BDPs to drive service delivery cost improvements across initiatives.

  • Manage the operational budget through effective asset management and proper billing procedures.

  • Build and maintain strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.

  • Drive adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.

  • Lead, mentor, and develop a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.

  • Oversee the hiring and onboarding of Service Superintendents and Project Managers.

  • Establish leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler's culture and best practices.

  • Support proactive labor relations with local business agents in partnership with Schindler's Labor Relations team.

  • Set expectations for Field Technician engagement and ensure Superintendents are equipped to drive training, performance management, and participation in performance reviews.

  • Provide guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.

  • Ensure service operations meetings are effective and lead them when appropriate.

  • Provide technical expertise on projects requiring additional oversight or intervention.

  • Collaborate with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.

  • Partner with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.

 
What you bring
  • Bachelor's degree preferred, or equivalent relevant work experiene
  • General knowledge of products and their applications, service techniques and procedures, and the ability to understand financial statements and contract terms

Work Experience:

  • Several years of experience across various roles within the company, the elevator industry, or another service-oriented business
  • Demonstrated people management experience
 
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 
We Elevate... Your Career  

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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