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Customer Service Operations Associate Jobs in Philadelphia, PA

Proexco LLC

Operations Associate

Malvern, PA

$40K - $45K/yr

Fitness Machine Technicians Operations Associate Fitness Machine Technicians is an award winning, rapidly growing international service franchise in Malvern, PA that repairs and maintains exercise ...

LVMH

Operations Associate - Part Time

Willow Grove, PA · On-site

$19.80 - $22.90/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 25.07.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

LVMH

Operations Associate - Part Time

North Wales, PA · On-site

$19.80 - $22.90/hr

VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 29.07.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Stifel

Trust Operations Associate

Greenville, DE · On-site

The Associate must be aware of impacts on customer statements while processing. This role will work ... Minimum Required: 1+ years of related experience in financial services. Licenses & Credentials

Stifel

Trust Operations Associate

Greenville, DE

The Associate must be aware of impacts on customer statements while processing. This role will work ... Minimum Required: 1+ years of related experience in financial services. Licenses & Credentials

Stifel

Trust Operations Associate

Greenville, DE

The Associate must be aware of impacts on customer statements while processing. This role will work ... Minimum Required: 1+ years of related experience in financial services. * Minimum Required: None.

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Philadelphia, PA

Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service operations associate in Philadelphia, PA is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Philadelphia, PA? The most popular types of Customer Service Operations jobs in Philadelphia, PA are:
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,961 per year, or $25.9 per hour.

Operations Associate

Proexco LLC

Malvern, PA

$40K - $45K/yr

Full-time

Re-posted 10 days ago

Job description

Fitness Machine Technicians Operations Associate

Fitness Machine Technicians is an award winning, rapidly growing international service franchise in Malvern, PA that repairs and maintains exercise equipment. We started franchising in January 2018 and currently have 46 franchisees in over 100 U.S. territories and in one province in Canada. We are on track to have 50+ by the end of the year.

As an active member of Fitness Machine Technicians’ Operations team, the Operations Assistant is responsible for building relationships with FMT franchisees and supporting their needs as they grow their businesses. You will learn the ins and outs of the exciting franchise world.

Duties:

· Operations position providing support to our franchisees. Reports to the Director of Operations

· Onboard new franchisees into our system by creating email addresses, providing access to our systems and reviewing the timeline and steps necessary to open their business successfully

· Schedule and help train new franchisees on our systems/processes essential to running their day to day operations

· Manage manufacturer relationships and update manufacturer database

· Edit the franchisee Operations Manual as needed. Disseminate to franchisees.

· Roll out new policies and procedures and ensure they are properly implemented

· Assist as needed in the planning and execution of our Annual Franchisee Conference in November

· Train and provide support for questions our Field Service Management System and HubSpot

· Review social networking websites periodically to ensure they are meeting brand standards periodically

· Provide general administrative duties as needed

Qualifications/Skills

  • Bachelor’s degree plus 3 years of office experience.
  • Need to understand the basics of running a small business in order to help franchisees
  • Willing to communicate by phone, email, text and Zoom. Must be willing to answer franchisee phone calls and listen to franchisee concerns.
  • Must be able to communicate and work with franchisees aged 30 - 65
  • Excellent oral, written, interpersonal skills and ability to build relationships with franchisees
  • Well organized with strong project management skills and attention to detail
  • Excellent problem resolution skills with a creative solution oriented mindset

· Be able to work independently to multi-task, and to prioritize workload

· Trusted confidant who maintains a high level of confidentiality, sense of discretion, and acts with integrity.

  • Should be proficient with Microsoft Office (Word/Excel/PowerPoint).
  • Experience with QuickBooks Online preferred
  • Adobe Acrobat, Trello and/or HubSpot is a plus
  • Ability to work onsite in Malvern office

Salary $40,000 - $45,000.