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Content Operations Jobs in Philadelphia, PA (NOW HIRING)

Aquent

Modular Content Systems Associate

Conshohocken, PA · On-site +1

$40 - $45/hr

This is an exceptional opportunity to build specialized expertise in modular content systems, navigate regulated content workflows, and master digital content operations within a critical industry.

DIGITAL ELEMENTS LLC

Web Content Publisher

Aston, PA · Remote

$45K - $50K/yr

Content Manager Role Summary The Web Content Publisher's primary responsibility is turning finished ... Publishing & Operations * 100% of approved, ready-to-publish pages go live on or before their ...

Epicor

Senior Content Developer

Bensalem, PA · Hybrid

$117K - $122K/yr

As a Senior Content Designer, you will define the language that powers the experience of Epicor ... operations at scale. Here, your success is our success-and together, we go further. #LI-TO1 #LI ...

Mondo

Product Manager

Middle City West, PA · Remote

$55 - $66/hr

... content operations, marketing, customer support, and offshore development resources Minimum Requirements: 5 years of experience in Product Management, Product Ownership, Business Analysis, or a ...

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All JobsContent Operations JobsContent Operations Jobs in Philadelphia, PA

Content Operations information

See Philadelphia, PA salary details

$29.8K

$117.7K

$130.2K

How much do content operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for content operations in Philadelphia, PA is $117,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,100.00 and $129,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in content operations, and why are they important?

To thrive in a Content Operations role, you need a solid understanding of content management systems (CMS), workflow optimization, and editorial processes, often paired with a degree in communications, marketing, or a similar field. Familiarity with tools such as WordPress, Asana, Jira, and analytics platforms like Google Analytics is common, and Agile methodology certifications can be beneficial. Strong organizational skills, attention to detail, and effective collaboration and communication are essential soft skills for streamlining content production. These competencies ensure content is produced efficiently, aligns with strategic goals, and maintains high quality across multiple channels.

What does a typical day look like for someone working in content operations?

A typical day in Content Operations often involves coordinating content calendars, tracking the progress of multiple projects, and ensuring that assets move smoothly through review and publication workflows. You’ll work closely with writers, editors, designers, and marketing teams to address bottlenecks and maintain consistent quality and timelines. Monitoring analytics, updating documentation, and troubleshooting any content management system issues are also common tasks. Collaboration and proactive communication are key, as you'll be the bridge between creative and technical teams, helping to keep all content initiatives aligned and on schedule.

What is a content operations job?

A Content Operations job focuses on managing the processes, tools, and workflows that enable efficient content creation, distribution, and optimization. It involves coordinating teams, maintaining content governance, streamlining workflows, and ensuring content meets quality and brand standards. This role typically works closely with content creators, marketers, and technology teams to improve efficiency and scalability. Strong organizational, analytical, and communication skills are essential for success in this position.

What are the most commonly searched types of Content Operations jobs in Philadelphia, PA? The most popular types of Content Operations jobs in Philadelphia, PA are:
What are popular job titles related to Content Operations jobs in Philadelphia, PA? For Content Operations jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Content Operations jobs in Philadelphia, PA look for? The top searched job categories for Content Operations jobs in Philadelphia, PA are:
Content Operations jobs near you
Infographic showing various Content Operations job openings in Philadelphia, PA as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $117,675 per year, or $56.6 per hour.

Associate Director Content Strategy

Pennsylvania Medicine

Philadelphia, PA • On-site

Full-time

Posted 11 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: Customer Engagement, Marketing Analytics
Location: 3535 Market Street, hybrid
Hours: M-F, 8 hr days
Summary:
  • The Digital Products & Marketing Technology team at Penn Medicine leads the strategy, development, and delivery of digital platforms and experiences that drive marketing performance and patient and provider engagement. This includes oversight of web and mobile experiences, marketing technology, CRM, and contact center solutions - enabling personalized, connected, and timely interactions across the care journey.
    The Associate Director, Content Strategy provides strategic leadership for enterprise content strategy, defining how content is structured, governed, and delivered across Penn Medicine's digital ecosystem. This role is responsible for setting the vision, standards, and frameworks that ensure content is clear, accessible, patient-centered, and aligned with digital experience and marketing goals.
    This individual leads the development of scalable content models, governance frameworks, and content workflows that support consistency and quality across platforms. By combining strategic thinking with strong executional oversight, the Associate Director ensures content initiatives deliver meaningful engagement, improved usability, and measurable business impact.
    In this role, the Associate Director manages a team of content strategists and writers, providing leadership, mentorship, and direction to ensure high-quality output across all digital channels. Success in this role requires close collaboration with Digital Strategy, SEO, UX, Design, Analytics, and Clinical stakeholders to ensure content strategy is fully integrated into broader digital initiatives and delivers a seamless, high-quality patient experience.

Responsibilities:
  • Content Strategy & Standards:
    Define and lead enterprise content strategy, establishing clear frameworks that guide how digital content is structured, written, and maintained. Define what "excellent" looks like for patient-facing clinical and service line content, ensuring clarity, accuracy, and accessibility. Establish and steward system-wide content standards for voice, tone, readability, accessibility, and clinical clarity. Develop scalable content models, templates, and messaging hierarchies that support consistency across platforms and teams. Ensure alignment of content strategy with broader digital, brand, and patient experience priorities.
  • Content Planning & Execution:
    Lead content planning and strategy for major digital initiatives, including campaigns, platform migrations, new clinical programs, and service line growth efforts. Ensure content initiatives are delivered with high quality, consistency, and alignment to user needs and business goals. Guide development of structured, reusable content that supports scalability and operational efficiency. Oversee execution of high-impact content initiatives, ensuring alignment with taxonomy, design systems, and platform requirements. Translate digital strategy priorities into actionable content plans that support engagement and conversion.
  • Digital Experience & Cross-Functional Collaboration:
    Partner with Digital Strategy, SEO, UX, Design, Analytics, and Clinical stakeholders to align content strategy with broader digital initiatives. Collaborate on content structure, page layouts, and user journeys to improve usability and engagement. Ensure content is optimized for discoverability across search, digital channels, and emerging AI-driven experiences. Leverage performance data and user insights to refine content strategy and inform continuous improvement. Act as a key strategic partner in enterprise digital planning, ensuring content is fully integrated into digital experiences.
  • Content Operations & Governance:
    Design and govern content workflows, roles, and approval processes to ensure efficient and scalable content operations. Establish content governance frameworks that enable consistency while supporting decentralized content creation. Drive continuous improvement in content tools, processes, and ways of working to increase efficiency and quality. Ensure content aligns with taxonomy standards, CMS requirements, and the design system. Elevate organizational content maturity through training, documentation, and best practice development.
  • Leadership & Staff Management:
    Lead, develop, and grow the Content Strategy team, including managers, strategists, and writers. Define roles, expectations, and career paths for content professionals across the organization. Align team capacity and priorities with enterprise digital and marketing strategy objectives. Provide coaching and mentorship to develop strategic thinking, content expertise, and stakeholder management skills. Foster a collaborative, high-performing culture across Content Strategy, Editorial, UX, and Digital teams.
  • Stakeholder & Executive Engagement:
    Represent content strategy in executive and enterprise planning forums. Serve as a strategic advisor to leadership on content-related decisions, investments, and priorities. Influence cross-functional stakeholders to adopt content standards, frameworks, and best practices.
  • Professional Development:
    The Associate Director of Content Strategy is expected to continue advancing as a leader in digital healthcare content-shaping system-wide standards, mentoring future leaders, and elevating the clarity, quality, and effectiveness of digital content across Penn Medicine.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.
Education or Equivalent Experience:
  • Bachelor's degree is required.
  • 10+ years of working in related field is required.
  • 8+ years of experience in content strategy, editorial, or digital content is required.
  • 5+ years of management (teams and/or large projects and programs) is required.
  • Master's degree is preferred.
  • Previous experience in a healthcare organization or the tech industry is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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