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How much do customer retention manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for customer retention manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
More about Customer Retention Manager jobs
What cities are hiring for Customer Retention Manager jobs? Cities with the most Customer Retention Manager job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
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What job categories do people searching Customer Retention Manager jobs look for? The top searched job categories for Customer Retention Manager jobs are:
Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Retention Manager

Customer Retention Manager

Arona Home Essentials

Farmington, NM • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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