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Customer Retention Manager Jobs in California (NOW HIRING)

Olympus Financial

Be Seen First

Data Entry Specialist/Receptionist

Rancho Cucamonga, CA · On-site

$19 - $21.50/hr

Maintain call records using a Customer Retention Manager program. * Under the supervision of the Office Manager(s) you will be responsible to schedule meetings for multiple executives and update ...

Olympus Financial

Be Seen First

Data Entry Specialist/Receptionist

Rancho Cucamonga, CA · On-site

$19 - $21.50/hr

Maintain call records using a Customer Retention Manager program. * Under the supervision of the Office Manager(s) you will be responsible to schedule meetings for multiple executives and update ...

Intuit

Elite Retention Expert

Mountain View, CA · On-site

$16.75 - $23/hr

Overview: Elite Retention Expert Profile: We are seeking highly skilled, customer-centric ... Product Knowledge - Deep understanding of our products and services. * CRM/CS Tool Proficiency ...

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Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in California

Customer Retention Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer retention manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer retention manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What are the most commonly searched types of Customer Retention jobs in California?

The most popular types of Customer Retention jobs in California are:

What are popular job titles related to Customer Retention Manager jobs in California?

For Customer Retention Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in California look for?

The top searched job categories for Customer Retention Manager jobs in California are:

What cities in California are hiring for Customer Retention Manager jobs?

Cities in California with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Retention & Loyalty Specialist

Glidewell Dental

Irvine, CA • On-site

$22.72 - $28/hr

Full-time

Re-posted 26 days ago

Glidewell Laboratories rating

7.0

Company rating: 7.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Essential Functions:
  • Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention.
  • Utilizes data insights to monitor new, current, and past customer accounts and identify customer behavior and insights, conducts root cause analysis, missed opportunity reporting, pinpoint lapsed or soon to be lapsed customers.
  • Partners with cross functional teams to evaluate customer insight data to identify opportunities to optimize operational processes within identified areas or departments to add value and strengthen retention and expansion goals.
  • Collaborates with management to build a strategy to implement account retention procedures, re-engage customers, and mitigate churn. Analyzes data to determine which strategies are most effective in retaining customers over time.
  • Drives a customer full lifecycle management approach to retention.
  • Effectively collaborates with other teams to ensure all customer needs and expectations are met.
  • Manages accounts for escalated and at-risk customers. Handles technical queries by problem solving with the customer and utilizing company resources.
  • Manages top accounts for assigned product line.
  • Tracks incoming cases for assigned accounts and follows up on their progress on the production floor.
  • Communicates with these accounts and production managers about cases accordingly.
  • Utilizes product knowledge, develops strategies, and best use cases to retain customers and promote further product adoption.
  • Cross-sells and up-sells to improve customer retention and drive revenue.
  • Educates customers on additional solutions that deliver value to solve business needs.
  • Communicates with dentists/offices and at-risk customers to understand the cause of decrease in sales and establishes relationships to promote continued use of company services.
  • Monitors customer feedback and satisfaction levels and conducts research on current market trends to identify potential opportunities for growth.
  • Review and analyze performance metrics, and report findings to key stakeholders.
  • Stays current and up to date on market trends, competitive landscape, and other relevant information to keep optimizing retention and loyalty programs.
Education and Experience:
  • High school diploma or equivalent.
  • Bachelor's degree in business or related field, preferred.
  • Minimum three (3) years of account management, customer retention, customer service, sales, or a related field.
  • Proven track record of data- driven decision making.
  • Proven track record of meeting or exceeding retention targets.
  • Call Center Experience preferred.

Pay Range: $22.72-$28.00/hr.

Employment Type: full-time

What Glidewell Laboratories employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Glidewell

Sourced by ZipRecruiter

Glidewell, based in Newport Beach, California, is an Industry Leading Provider of high quality, low cost dental lab products and services. Celebrating its 50 year Anniversary in 2020, Glidewell is more than an Industry Leading Dental lab. We are also a global education provider dedicated to developing Innovative Dental Technologies and Promoting Dental industry growth. The continued growth and success of our company allows us to give our employees the opportunity to build meaningful, engaging careers. Having a career at Glidewell means you will be working alongside our highly talented dental industry experts, with an opportunity to build a career path that matches your interests, Complements your strengths, and meets your professional goals. Exciting job opportunities exist across all areas of our vertically integrated company for experienced professionals and those looking for an entry level position.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1970

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