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Customer Retention Manager Jobs in Tennessee (NOW HIRING)

Corpay

Client Retention Specialist

Brentwood, TN · On-site

$13.50 - $18.50/hr

... retention, and loyalty. This role reports to the Supervisor of Account Management. How We Work ... Manage customer inquiries through inbound and outbound communications. * Resolve customer issues ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Humboldt, TN · On-site

$12.75 - $17.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Brownsville, TN · On-site

$11.50 - $15.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer SuccessAbout Netradyne Netradyne harnesses the power of Computer Vision ... Own team performance across customer retention, customer satisfaction, adoption, utilization ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision ... Own team performance across customer retention, customer satisfaction, adoption, utilization ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision ... Own team performance across customer retention, customer satisfaction, adoption, utilization ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

$100 - $125/hr

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Jobless

Sales & Customer Success Trainer

Nashville, TN · On-site

$100 - $125/hr

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

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Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Tennessee

Customer Retention Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer retention manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer retention manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Tennessee?

The most popular types of Customer Retention jobs in Tennessee are:

What are popular job titles related to Customer Retention Manager jobs in Tennessee?

For Customer Retention Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Tennessee look for?

The top searched job categories for Customer Retention Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Retention Manager jobs?

Cities in Tennessee with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Retention Representative-15

Rentokil

Nashville, TN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Engage with customers at risk of cancellation to understand their concerns and craft solutions to retain them.

  • Utilize negotiation techniques and problem-solving skills to address customer issues and reinforce the value of services.

  • Handle inbound and outbound retention calls, providing customer service and updating customer records as needed.

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

 

The Customer Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our services. This role is ideal for individuals who thrive in a performance-based environment and are motivated by high earning potential, problem-solving, and customer advocacy. The specialist will handle inbound and outbound retention efforts, utilizing

negotiation techniques, problem-solving skills, and personalized service to strengthen customer relationships and prevent churn.

Key Performance Indicators 

  • Save Rate & Revenue Retention – Effectively retaining customers through strategic solutions.

  • Saves Per Call Conversion – Demonstrating strong negotiation and problem-solving abilities.

  • Productivity Metrics – Adherence to schedule, call utilization, and efficiency in addressing customer needs.

  • Customer Satisfaction – Ensuring a positive experience that builds long-term loyalty.

 

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to meet each essential duty satisfactorily. Responsibilities include, but are not limited to:

Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention.

Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.

Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.

Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process.

Provide superior customer service through phone, email, and text communications.

Handle advanced residential billing and service concerns with professionalism and efficiency.

Accurately update and maintain customer records as needed.

CANDIDATE SUMMARY

Required Experience

  • 1-2 years of experience in customer retention, sales, or customer service preferred.

  • Strong persuasion, negotiation, and problem-solving skills.

  • Ability to handle escalated customer concerns and deliver effective solutions.

  • Comfort working in a performance-driven environment with incentive-based earnings.

  • Proven ability to maintain professionalism and empathy in high-pressure situations.

  • Time management skills and ability to adhere to schedules reliably.

  • Proficiency in utilizing customer relationship management (CRM) tools and tracking

  • systems.

  • Ability to effectively make outbound calls, take inbound calls using a dialer and or manually 

  • Ability to use computer systems to navigate collections database effectively 

  • Effectively use skills and tools to locate, contact and resolve delinquent debts

Required Traits and Characteristics

  • Outstanding communication skills with the ability to achieve one-call resolutions for customers.

  • Strong work ethic, personal accountability, and the ability to maintain sound judgment under pressure.

  • High emotional intelligence with a customer-first mindset.

  • Ability to build and maintain trusting relationships with customers and internal stakeholders.

Formal Education, Qualifications or Training

  • High School Diploma

Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes: 
Professional and Personal Growth

  • Multiple avenues to grow your career 

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions 

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

What Rentokil employees say

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

Social media

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