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Customer Retention Manager Jobs in Tennessee (NOW HIRING)

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · Hybrid

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

NGE Sports

Customer Success Manager

Nashville, TN · On-site

$100 - $125/hr

Customer Retention & Account Growth * Meet or exceed retention and expansion goals. * Ensure ... Manage and grow the Customer Advisory Board (CAB). * Inform CAB meeting agendas and planning ...

Spectra Metals

Customer Service Specialist

Antioch, TN · On-site

$16.25 - $21.75/hr

This role handles inquiries, resolves issues, supports customer retention, and plays a key role in ... Basic computer proficiency, including CRM systems and Microsoft Office. * Strong written and verbal ...

Spectra Gutter Systems

Customer Service Specialist

Antioch, TN · On-site

$16.25 - $21.75/hr

This role handles inquiries, resolves issues, supports customer retention, and plays a key role in ... Basic computer proficiency, including CRM systems and Microsoft Office. * Strong written and verbal ...

The Farmer's Dog

Customer Care Manager

Nashville, TN · On-site

A Manager will maintain expertise in delivering outstanding customer experiences by spending time ... retention. We answer questions and address problems early and proactively. We understand the value ...

The Farmer's Dog

Customer Care Manager

Nashville, TN · On-site

A Manager will maintain expertise in delivering outstanding customer experiences by spending time ... retention. We answer questions and address problems early and proactively. We understand the value ...

Applied Labs

Customer Care Manager

Nashville, TN · On-site

$60 - $80/hr

A Manager will maintain expertise in delivering outstanding customer experiences by spending time ... retention. We answer questions and address problems early and proactively. We understand the value ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Tennessee

Customer Retention Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer retention manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer retention manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Tennessee?

The most popular types of Customer Retention jobs in Tennessee are:

What are popular job titles related to Customer Retention Manager jobs in Tennessee?

For Customer Retention Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Tennessee look for?

The top searched job categories for Customer Retention Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Retention Manager jobs?

Cities in Tennessee with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Tennessee as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Success Manager

Commify

Chattanooga, TN • On-site

$55/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description

Customer Success Manager

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more.

We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role involves ensuring 100% compliance, maximizing platform use, and maintaining positive customer engagement while identifying opportunities for account expansion and compliance oversight.

We seek a detail-oriented professional with strong communication skills and experience in customer success or telecommunications. The role requires managing complex accounts, collaborating cross-functionally, and delivering excellent customer experiences with autonomy in daily operations and strategic initiatives.

  • Customer Onboarding & Support: Lead end-to-end onboarding, including 10DLC approval and number provisioning; host customer meetings and training; provide ongoing support to maximize product adoption; and respond promptly to inquiries.
  • Account Management & Revenue Operations: Drive revenue and retention through proactive outreach; handle billing and payment issues; perform regular account health checks and nurture engagement.
  • Compliance & Risk Management: Monitor messaging for compliance issues; issue warnings and escalate complaints; verify suspicious accounts; manage offboarding of non-compliant or fraudulent accounts with thorough documentation.
  • Account Management: Conduct quarterly outreach with personalized QBRs; maintain strategic relationships with premium accounts; develop growth strategies and identify expansion opportunities.

Benefits:

  • Competitive Salary: $55-60,000 per annum
  • Hybrid working
  • Generous paid leave (20 days PTO)
  • 401K
  • Medical and dental coverage
  • Enhance family leave
  • Birthday day off
  • Mental Health Support through our Wellbeing partner, Calm
  • Wellbeing leave and a Mental Health First Aider program
  • Giving back days to help support causes close to your heart
  • Unlimited professional & personal learning
  • Total Rewards including, retirement planning, healthcare and life assurance
  • And did we mention our epic team socials? We know how to celebrate in style!

Apply