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Customer Relations Jobs (NOW HIRING)

Epson

Customer Relations Representative

Los Alamitos, CA · Hybrid

$60K - $79K/yr

Customer Relations Representative Location: Los Alamitos, CA, US Requisition ID: 10165 Company: Epson America, Inc Epson is a global technology leader focused on enriching lives and creating a better ...

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Marriott Vacations Worldwide

As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where ...

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$28.5K

$53.6K

$75.5K

How much do customer relations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer relations in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Customer Relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive in Customer Relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

More about Customer Relations jobs
What cities are hiring for Customer Relations jobs? Cities with the most Customer Relations job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
What states have the most Customer Relations jobs? States with the most job openings for Customer Relations jobs include:
Customer Relations jobs near you
Customer Relations Specialist

Customer Relations Specialist

American Society for Clinical Pathology

Chicago, IL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Relations Specialist

The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate dissemination of information to customers regarding membership, certification, continuing education programs, meetings, subscriptions and press publications via the primary channels of phone, online chats/messages and fax communications. This role requires excellent English communication skills along with moderate Spanish listening and speaking proficiency to support bilingual interactions.

Essential Functions:

  • Provide primary support for all ASCP products including electronic journals, e-commerce and electronic education.
  • Ensure timely accurate responses are provided to customers via phone calls, online chats/messages and faxes.
  • Process orders in Personify database for continuing education programs, membership dues, meetings, subscriptions press product orders, while adhering to PCI compliance.
  • Process product cancellations, discounts, price adjustments refunds when applicable and in accordance with ASCP policies.
  • Expeditiously resolve inquiries pertaining to outstanding customer concerns regarding but not limited to account balances, education programs, subscriptions, product times and delivery status.
  • Be knowledgeable of all society campaigns, products and services including BOC certification eligibility and CMP recertification requirements and procedures.
  • Keep Customer Relations Manager apprised of increasing call and chat volumes, customer issues and challenges, workload and recurrent trends.
  • Participate in in-service and off-site training seminars to enhance knowledgebase on standard customer service practices.

Qualifications and Requirements:

  • 1-3 years of experience in customer service/call center environment
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite and Google Docs

Preferred Skills

  • Language Skills: Fluency in English and Spanish (written and spoken).

Physical Abilities:

  • Travel at least once a year for the annual meeting.
  • Some occasional light lifting.

Pay is competitive and commensurate with experience

Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran

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