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Customer Relations Jobs in Michigan (NOW HIRING)

Byrne

Customer Relations Professional

Rockford, MI · On-site

Work with customers to provide product information, technical support, and product quoting. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting ...

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Customer Relations information

See Michigan salary details

$24.8K

$46.7K

$65.8K

How much do customer relations jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer relations in Michigan is $46,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $53,200.00 per year, depending on experience, location, and employer.

What is customer relations in a job?

Customer relations in a job involve managing interactions between a company and its customers to ensure satisfaction, loyalty, and positive experiences. It often requires strong communication skills, problem-solving abilities, and knowledge of customer service tools or CRM systems. Professionals in this role work to address customer needs, resolve issues, and maintain good relationships to support business growth.

What are some common challenges faced in a Customer Relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What jobs pay 4000 a week without a degree?

Customer Relations roles typically do not pay $4,000 a week without a degree; however, high-paying sales positions, such as real estate brokers or insurance agents, can reach that level with experience and commissions. These jobs often require strong communication skills, self-motivation, and sometimes licensing or certifications but not necessarily a college degree.

What are the key skills and qualifications needed to thrive in Customer Relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What is the job description of customer relations?

Customer relations involves managing interactions between a company and its customers to ensure satisfaction, resolve issues, and build long-term relationships. The role often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools or CRM software. Customer relations professionals may work in various industries and typically aim to enhance customer loyalty and retention.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

How can I make 2000 a week working from home?

Customer Relations roles can offer remote work opportunities that, with experience and high performance, may pay around $2,000 per week. Achieving this income typically requires advanced communication skills, experience, and sometimes specialized certifications, along with a full-time schedule and consistent performance.
What are the most commonly searched types of Customer Relations jobs in Michigan? The most popular types of Customer Relations jobs in Michigan are:
What cities in Michigan are hiring for Customer Relations jobs? Cities in Michigan with the most Customer Relations job openings:
Customer Relations jobs near you
Infographic showing various Customer Relations job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,730 per year, or $22.5 per hour.

Customer Relations Specialist

Solutions for Energy Efficient Logistics LLC

Detroit, MI • On-site

$19/hr

Full-time

Posted 17 days ago

Job description

Customer Relations Specialist will provide quality and professional customer service for our utility partner's customers. The Customer Relations Specialist will maintain a positive attitude along with providing clear communication as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.
Duties and Responsibilities
- Inform customers of the Energy Efficiency program requirements and offerings
Verify customer eligibility
- Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
- Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
- Meet the established weekly and monthly Key Performance Indicators (KPI's) for enrollments, scheduled appointments, and related program goals
- Ensure that an excellent customer service experience is consistently delivered with every customer
- Identify, research, and resolve customer issues, and escalate unresolved issues as needed
- Effectively and confidentially communicate with customers including written email correspondence
- Accurately maintain, update, and secure all call center, customer contact, and data records
- Monitor, record and report key program outcomes on a regular basis
- Recommend process improvements
- Perform related work as required
Minimum Requirements
- High school diploma or equivalent
- 2-3 years related inbound and outbound call center/customer service experience
- Effective communication skills (oral and written)
- Highly organized and excellent time management skills
- Ability to understand and retain basic customer information
- Accurate typing and data entry skills
- Proficiency in MS Office applications such as Outlook and Word
- Intermediate to Advanced skills in MS Excel
- Ability to handle challenging customer situations with poise and professionalism
- Able to meet pre-employment requirements for background check and drug testing.
- Knowledge of the energy efficiency industry

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