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Customer Relations Manager Jobs in Michigan (NOW HIRING)

Byrne

Customer Relations Professional

Rockford, MI · On-site

The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of ...

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Customer Relations Manager information

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$10

$23

$43

How much do customer relations manager jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer relations manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Michigan? The most popular types of Customer Relations jobs in Michigan are:
What cities in Michigan are hiring for Customer Relations Manager jobs? Cities in Michigan with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

CUSTOMER RELATIONS MANAGER

Century Complete

Grand Rapids, MI

Other

PTO

Re-posted 4 days ago

Century Communities rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.

At least 2 years of related experience and in residential customer service/home warranty is required for this position. 

Your Key Responsibilities Include:

  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with the Company's policies and procedures.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Responsible for the presentation of a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensures that the Homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the Company's Limited Warranty to each Homeowner.
  • Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.
  • Manage trades to complete service requests and ensure customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and POs.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

What You Have:

  • Outstanding Customer Service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:

  • Experience in the Construction or Homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • High School/GED required. A college degree is preferred but not required.

What Century Communities employees say

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