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Customer Relations Manager Jobs in Michigan (NOW HIRING)

Byrne

Customer Relations Professional

Rockford, MI · On-site

The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of ...

2024

Customer Relations Professional

Rockford, MI · On-site

Job Summary The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level ...

Intertek

Industry Relations Manager

Kentwood, MI · Remote

... Relations Manager to remotely join our Transportation Technologies team in Kentwood, MI. This is a ... customers to power ahead safely. Our automotive, battery and energy storage, and related ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Michigan

Customer Relations Manager information

See Michigan salary details

$10

$23

$43

How much do customer relations manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relations manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Michigan?

The most popular types of Customer Relations jobs in Michigan are:

What cities in Michigan are hiring for Customer Relations Manager jobs?

Cities in Michigan with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Customer Relations Professional

Byrne

Rockford, MI • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary: The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne.
Essential Duties, Responsibilities and Job Requirements:
  • Manage Commercial Contract Office accounts. Build strong relationships with assigned customers and occasionally participate in on-site customer visits and meetings.
  • Provide internal support to increase customer sales.
  • Serve as customer service liaison for Byrne customers. Answer questions regarding production lead times, product availability, and other product specifications and concerns. Coordinate customs clearance and international shipping compliance when necessary.
  • Respond to customer inquiries about products. Provide detailed information about product specifications and functions. Refer highly technical questions to Engineering department. Record conversation details.
  • Serve as a liaison to the production, engineering, and purchasing departments.
  • Initiate pro-active calls to customers. Assess their satisfaction with Byrne Electrical products.
  • Explore ways to improve customer satisfaction and create innovations and solutions to customer needs.
  • Participate in company-wide CSM events for continuous improvement.
  • Perform other projects and duties as assigned.
Skills & Experience Required:
  • At least 2 years of experience in B2B customer service.
  • Inside sales experience preferred.
  • Strong communication skills, including writing and verbal communication.
  • Highly proficient computer skills, including expertise in MS Excel and Word.
  • Familiarity with ERP and CRM systems is a plus.
  • Demonstrable ability to multitask effectively in an environment requiring patience and flexibility.
  • Foreign language fluency for the international market served is plus.
Education Requirements:
  • Bachelor's Degree in a related field is highly preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Byrne

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Rockford, MI, US

Year founded

1970

Social media

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