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Customer Relations Executive Jobs in Michigan (NOW HIRING)

Thomson Reuters

Sales Executive, Audit

Ann Arbor, MI · On-site

The Sales Executive within our Tax & Accounting Professionals Audit Workflow segment is tasked with ... Confer with and assist in customer-related issues as needed to maintain good customer relations

THOMSON REUTERS

Sales Executive, Audit

Ann Arbor, MI · Hybrid

The Sales Executive within our Tax & Accounting Professionals Audit Workflow segment is tasked with ... Confer with and assist in customer-related issues as needed to maintain good customer relations

Diocese of Lansing

Donor Services Manager

Lansing, MI · On-site

$50 - $70/hr

This position collaborates closely with the Development Officer and executive staff. Principal ... Experience Three or more years of donor service/customer relations experience is strongly preferred.

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All JobsCustomer Relations JobsCustomer Relations Executive JobsCustomer Relations Executive Jobs in Michigan

Customer Relations Executive information

See Michigan salary details

$35.7K

$65.1K

$115.5K

How much do customer relations executive jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer relations executive in Michigan is $65,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a customer relations executive?

Customer Relations Executives are professionals responsible for managing and improving relationships between a company and its customers. Their primary duties include addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They often serve as a key point of contact, helping to build loyalty and maintain a positive company image. In addition, they may analyze customer feedback and suggest improvements to products or services.

How does a customer relations executive typically collaborate with other departments to resolve customer issues?

Customer Relations Executives often serve as a bridge between customers and various internal departments such as sales, technical support, and operations. When complex issues arise, they coordinate with these teams to gather information, expedite solutions, and ensure a seamless customer experience. Effective communication and problem-solving are essential, as the executive must advocate for the customer's needs while aligning with company policies. This collaborative approach helps enhance customer satisfaction and fosters continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a customer relations executive, and why are they important?

To thrive as a Customer Relations Executive, you need strong communication skills, problem-solving abilities, and a background in customer service or a related field, often supported by a bachelor’s degree. Familiarity with CRM software, ticketing systems, and basic data analysis tools is typically required. Outstanding interpersonal skills, patience, and conflict resolution capabilities help you build lasting relationships and effectively address client concerns. These skills are crucial for ensuring customer satisfaction, loyalty, and maintaining a positive brand reputation.

What is the difference between Customer Relations Executive vs Customer Service Representative?

AspectCustomer Relations ExecutiveCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer a bachelor's degreeHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice settings, client meetings, strategic planningCall centers, retail, online support
Employer & Industry UsageCorporate, B2B, service industriesRetail, hospitality, telecom, e-commerce
Common Search & ComparisonCustomer Relations ExecutiveCustomer Service Representative

The Customer Relations Executive typically handles strategic client interactions, manages key accounts, and focuses on building long-term relationships. In contrast, the Customer Service Representative primarily addresses customer inquiries, resolves issues, and provides support. While both roles require strong communication skills, the Customer Relations Executive often works in a more strategic, client-facing capacity within corporate environments, whereas the Customer Service Representative operates in more transactional, support-focused settings.

What do you need to be a customer relations executive?

To become a customer relations executive, candidates typically need strong communication and interpersonal skills, experience in customer service or related fields, and the ability to handle complaints and resolve issues effectively. A bachelor's degree in business, marketing, or a related area is often preferred, and familiarity with customer relationship management (CRM) software can be beneficial.

What are the most commonly searched types of Customer Relations jobs in Michigan?

The most popular types of Customer Relations jobs in Michigan are:

Customer Relations Executive jobs near you
Infographic showing various Customer Relations Executive job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $65,115 per year, or $31.3 per hour.

Customer Relations Representative - State Farm Agent Team Member

Brandon Krugh - State Farm Agent

Howell, MI • On-site

Full-time

PTO

Re-posted 17 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I launched our agency in December 2016, building on years of experience with State Farm as a team member, Agency Field Specialist, and Marketing Analyst. With over a decade in the insurance industry, I’ve cultivated a team of four full-time professionals who are dedicated to making a difference for our customers and community.
We believe in rewarding hard work and fostering a supportive, engaging work environment. Our team members enjoy three weeks of paid time off annually, plus opportunities to earn additional rewards like lunches, dinners, and gift cards through in-office promotions.
As a lifelong Livingston County resident and active community leader, I’m deeply invested in the people we serve. I’m a proud graduate of Brighton High School  and Central Michigan University. My commitment extends beyond the office as a football coach at Brighton High School for 25 years and coach of the Girls Flag Football Team. I also serve on the Howell Area Chamber of Commerce Board of Directors and the Executive Board for Work Skills Foundation.
Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brandon Krugh - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.