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Customer Relations Jobs in Kentucky (NOW HIRING)

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Customer Relations information

See Kentucky salary details

$24.8K

$46.6K

$65.6K

How much do customer relations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer relations in Kentucky is $46,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $53,000.00 per year, depending on experience, location, and employer.

What is customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What are the key skills and qualifications needed to thrive in customer relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are some common challenges faced in a customer relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

What are the most commonly searched types of Customer Relations jobs in Kentucky?

The most popular types of Customer Relations jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Relations jobs?

Cities in Kentucky with the most Customer Relations job openings:

Customer Relations jobs near you
Infographic showing various Customer Relations job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,566 per year, or $22.4 per hour.

Customer Relations Representative

Farmers National

Danville, KY • On-site

Other

Posted 22 days ago

Job description

POSITION SUMMARY: The Customer Relations Representative primarily handles customer calls through the Farmers National Bank call center. Additionally, the employee will assist customers and non-customers who utilize the bank's Interactive Teller Machines by using live video technology. The Customer Relations Representative will provide friendly, high quality customer service to accommodate several needs within the bank. The professional should be able to build relationships, educate customers on bank products, and be able to problem solve a variety of technical and/or financial challenges.
ESSENTIAL FUNCTIONS:
1. Provides an outstanding customer experience, being friendly and attentive while on the phone or while using Teller on Demand video technology.
2. Services customer transactional needs (inquiries, transfers, cashing/depositing checks, account adjustments, etc.).
3. Maintains knowledge of bank departments and recruits additional help for specific customer sessions.
4. Assists with inquiries concerning ATM/Debit Cards, processes lost/stolen cards, debit card disputes, card limit requests, and/or PIN issues.
5. Assists with technical inquiries concerning Online Banking, Mobile Banking, Card Control, Bill Pay, Telebanc, etc.
6. Provide professional responses for callbacks or email responses from website inquiries.
7. Available to potentially work split schedule and/or after regular branch hours (i.e., until 6 p.m. M-F). Also, available to work on Saturdays.
OTHER RESPONSIBILITIES:
1. Open to coaching to help bank reach its Customer Experience goals.
2. Performs other work-related duties as assigned.
3. Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
4. Able to learn/complete accounting adjustments or Notepad++ coding.
PHYSICAL DEMANDS:
While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle customer calls and process transactions as well as sit the majority of the work shift. Lifting is not required for this position.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. High School diploma or equivalent combination of education and experience required.
2. Ability to read, write, speak, and understand English well.
3. Strong interpersonal and communication skills. Energetic, positive and friendly attitude. Passion for assisting clients.
4. Sales-focused individual who will proactively explain the bank's products and services.
5. Teller experience recommended (two years' experience), but not a requirement.
6. Ability to use office equipment including (but not limited to) Interactive Teller Machine computer, teller-prompt screens, dual monitors, phone equipment, calculator, etc.
7. Ability to multi-task and manage time well.
8. Dependable and team focused.
9. Ability to learn new software quickly.
10. Proficient in Microsoft Excel.
Monday-Friday 7:45am-6:15pm, 40 hours a week; Saturday 8:45am-12:15pm *2 Saturdays per month

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