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Customer Relations Associate Jobs in Kentucky (NOW HIRING)

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Customer Relations Associate information

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$21.7K

$40.9K

$58.2K

How much do customer relations associate jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer relations associate in Kentucky is $40,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $43,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Kentucky? The most popular types of Customer Relations jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Relations Associate jobs? Cities in Kentucky with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,898 per year, or $19.7 per hour.

CUSTOMER RELATIONS COORDINATOR

Fischer Homes

Erlanger, KY • On-site

Other

Life, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Relations Coordinator

Erlanger, KY

Job Summary

As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role.

You will thrive in this role if you:

  • Enjoy working with customers and providing excellent customer service within company policy.
  • Possess a process-oriented approach to troubleshooting.
  • Possess excellent written and oral communication skills.
  • Have exceptional organizational and time management skills.
  • Proficiently enter data on a daily basis

These Skills will be used to:

  • Achieve a high level of customer satisfaction, both internal and external.
  • Answer incoming calls on the primary customer service line.
  • Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
  • Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
  • Process Home Orientation walk-through lists, and creates backorder and weather permit services, as necessary.
  • Mail respective waterproofing files to the homeowner once the home has closed.
  • Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
  • Upload files and all applicable information to the Homeowners Website. Responds to emails submitted through the website from customers, as needed.
  • Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.

Preferred Skills:

  • High School Diploma or equivalent
  • 1 year of Customer Service experience
  • Experience working in the homebuilding industry

Physical demands and work environment:

  • Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
  • Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
  • Must be able to lift and carry approximately 20-25lbs unassisted.
  • Must be able to sit for long periods of time with low periods of reaching and standing.

The Value of a Career with Fischer Homes

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, and provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

  • Professional Development Training programs
  • Tuition Reimbursement
  • Competitive Compensation
  • 401(k) with Company matching contributions and profit-sharing
  • Employee Life Insurance
  • Personal time off
  • Inclusive Leave
  • Dress for your Day
  • Summer Hours

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

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