ZipRecruiter

Log In

1

Customer Relations Associate Jobs in Kentucky (NOW HIRING)

Disabled American Veterans

Donor Advisor

Erlanger, KY · On-site

$18.27 - $28.44/hr

Department/Location: 690 - Donor Relations / National Headquarters Job Title: Donor Advisor Report ... Provide a higher level/excellent customer service experience for the donors through well-crafted ...

Disabled American Veterans

Donor Advisor

Erlanger, KY · On-site

$18.27 - $28.44/hr

Department/Location: 690 - Donor Relations / National Headquarters Job Title: Donor Advisor Report ... Provide a higher level/excellent customer service experience for the donors through well-crafted ...

previous page

Showing results 41-60

All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Kentucky

Customer Relations Associate information

See Kentucky salary details

$21.7K

$40.9K

$58.2K

How much do customer relations associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations associate in Kentucky is $40,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $43,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Kentucky? The most popular types of Customer Relations jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Relations Associate jobs? Cities in Kentucky with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,898 per year, or $19.7 per hour.

Donor Advisor

Disabled American Veterans

Erlanger, KY • On-site

$18.27 - $28.44/hr

Full-time

Re-posted 7 days ago

Job description

*Please note: The salary range reflects the expected compensation for the role over time and does not represent the starting pay range.


Department/Location:

690 – Donor Relations / National Headquarters

Job Title:

Donor Advisor

Report to:

Stewardship Supervisor

Salary Grade:

ý – Grade 9

($18.27 - $28.44/hour)

Type of Position:

ý Full-time o Part-time

Minimum Hours: 40 Hrs. /Week

o Exempt ýNonexempt

Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This individual is responsible for establishing, cultivating, fostering and stewarding positive relationships with their assigned portfolio of higher value DAV supporters. This is accomplished by creating, developing, and executing various touchpoints through multiple communications channels and personal engagements, in addition to, inputting necessary data into systems for the effective tracking and monitoring of donor interactions. This role will also assist with other general donor inquiries/tasks as assigned.

Essential Functions:

  • Steward positive relationships with an assigned portfolio of higher value donors using a strategic and proactive approach
  • Create reports and track various interactions with assigned portfolio of higher value donors
  • Manage the content development, and scheduled distribution of stewardship materials to assigned portfolio of donors
  • Proactively identify and implement new strategic engagements that strengthens the connection of assigned donors to DAV’s mission
  • Review and respond to donor inquiries/requests from assigned donors through various communication channels (including phone and email)
  • Work closely with Donor Relations team members and other Fundraising Departments to facilitate the accomplishment of established goals and objectives
  • Perform donor support activities for assigned donors’ requests as well as assist with other general donor inquires requiring data entry, problem solving, fulfillment, and updating of records in donor database
  • Manage the entry of expenses into the Epicor eProcurement system for services and materials related to the stewardship of the assigned donors
  • Process donations utilizing online tools and a secure PCI platform
  • Maintain assigned projects and meet projected deadlines
  • Consistently train backup personnel and temporary employees as needed
  • Provide a higher level/excellent customer service experience for the donors through well-crafted messages via direct mail, email, and phone calls
  • Assume other responsibilities as assigned by management

Essential Skills and Experience:

  • Required: high school diploma (or equivalent)
  • Proficient knowledge of Microsoft Office applications required
  • Written communication skills with the ability to compose routine correspondence with a minimum of direction
  • Accurate proofreading of correspondence in order to identify spelling, punctuation and grammatical errors
  • Excellent telephone etiquette with the ability to speak clearly, tactfully and succinctly
  • Possess good time management skills and be self-motivated
  • Ability to adapt to different situations spontaneously
  • Strong organizational skills with the ability to multi-task

Degree of Supervision:

  • No Supervisory Responsibilities

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: Job requires sitting and talking on the telephone for long periods of time with body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 30 pounds
  • Work Environment: The noise level in the work environment is usually minimal