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Customer Relations Manager information

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$10

$23

$43

How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in Kentucky is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $27.16 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Kentucky? The most popular types of Customer Relations jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Relations Manager jobs? Cities in Kentucky with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,332 per year, or $23.2 per hour.

Customer Relations Representative

Koroseal

Louisville, KY • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Relations Representative

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in ensuring exceptional customer service and support for our direct accounts. This position is often the primary point of contact for customers and is responsible for managing a wide range of customer service functions including order processing, shipping, sample fulfillment, and quote coordination.

This role is an excellent opportunity for a detail-oriented, proactive professional to work in a fast-paced, dynamic environment while building relationships with global clients and internal teams.

This is an in-person role based in either our Louisville, KY manufacturing facility or Medina, OH corporate headquarters. The position will report to the Direct Account Supervisor.

Key Responsibilities
  • Support customers with product information, order placement, and general service needs.
  • Serve as a liaison between customers and internal departments such as marketing, logistics and quality control, etc.
  • Manage requests for quotations, enter/update customer orders, and process sample requests.
  • Provide proactive communication and problem-solving throughout the sales process.
  • Maintain accurate internal documentation and communication records related to customer interactions.
  • Manage inventory programs, ensuring alignment with established terms and proactive communication.
  • Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
  • Perform other related duties as assigned.
Skills and Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with a professional and positive attitude.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Highly organized with strong attention to detail.
  • Effective time management and ability to prioritize multiple tasks.
  • Comfortable working independently and collaboratively in a team environment.
  • Demonstrated problem-solving ability and customer-first mindset
  • Must be able to sit for long periods and occasionally lift up to 20 lbs safely
Koroseal Total Rewards:
  • Vacation time, personal time, and 11 paid holidays
  • Medical, Dental and Vision Insurance including a Flexible Savings Account
  • Company paid Short Term Disability & Life Insurance with supplemental options available for employees
  • 401(k) with company match
  • Paid training and career development
  • Employee well-being benefits including robust EAP offering
  • Company events

Apply