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Customer Relations Jobs in Utah (NOW HIRING)

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Customer Relations information

See Utah salary details

$25.9K

$48.8K

$68.7K

How much do customer relations jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer relations in Utah is $48,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What are the key skills and qualifications needed to thrive in customer relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are some common challenges faced in a customer relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

What are the most commonly searched types of Customer Relations jobs in Utah?

The most popular types of Customer Relations jobs in Utah are:

What cities in Utah are hiring for Customer Relations jobs?

Cities in Utah with the most Customer Relations job openings:

Customer Relations jobs near you
Infographic showing various Customer Relations job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,809 per year, or $23.5 per hour.

Customer Relations Representative

FLSmidth & Co. A/S

Salt Lake City, UT • On-site

Other

Posted 16 days ago

Job description

Customer Relations Representative

We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us! Your responsibilities: As a Customer Relations Representative, you will:

  1. Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
  2. Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
  3. Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
  4. Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—highlight gaps in service delivery and drive continuous improvement.
  5. Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
  6. Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.

Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:

  • Forecast Purchase Agreements (FPAs)
  • Consignment Agreements
  • Stocking Agreements

Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective.

Key Skills & Competencies:

  • Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
  • Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
  • Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
  • Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
  • Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
  • Problem Solving: Proactive issue resolution with a customer-centric mindset.
  • Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
  • Industry Knowledge: Understanding mineral processing and mining operations.
  • Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.

What you bring:

  • Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
  • Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
  • Familiarity with PDM, ERP and CRM systems
  • Willingness to travel frequently to customer locations across North America.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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