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Customer Relations Jobs in Utah (NOW HIRING)

IWorq

Client Relations Specialist - iWorQ

Logan, UT · Hybrid

$45K/yr

Onsite Client Relations Specialist Monday-Friday | $45,000/annually + Benefits iWorQ system in ... This role is essential to customer satisfaction and retention. You'll support government clients by ...

iworq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

Client Relations Specialist iWorQ system in Logan, Utah is looking for a Client Relations ... This role is essential to customer satisfaction and retention. You'll support government clients by ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

Onsite Client Relations Specialist Monday-Friday | $45,000/annually + Benefits iWorQ system in ... This role is essential to customer satisfaction and retention. You'll support government clients by ...

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All JobsCustomer Relations JobsCustomer Relations Jobs in Utah

Customer Relations information

See Utah salary details

$25.9K

$48.8K

$68.7K

How much do customer relations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer relations in Utah is $48,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What are the key skills and qualifications needed to thrive in customer relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are some common challenges faced in a customer relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

What are the most commonly searched types of Customer Relations jobs in Utah?

The most popular types of Customer Relations jobs in Utah are:

What cities in Utah are hiring for Customer Relations jobs?

Cities in Utah with the most Customer Relations job openings:

Customer Relations jobs near you
Infographic showing various Customer Relations job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,809 per year, or $23.5 per hour.

Client Relations Specialist - iWorQ

IWorq

Logan, UT • Hybrid

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Onsite Client Relations Specialist
Monday-Friday | $45,000/annually + Benefits
iWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You'll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we'd love to hear from you.
iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.


Responsibilities:

    • Provide technical support for iWorQ's government software via phone and email
    • Answer client questions and make account updates as needed
    • Host virtual trainings for new and existing customers
    • Track, troubleshoot, and follow up on customer issues and bugs
    • Import and assist with customer data requests
    • Complete client follow-up and move-out calls/emails
    • Interact with clients through inbound and outbound calls
    • Collaborate with internal teams and complete additional tasks as assigned

    Performance Expectations:

    This position is evaluated regularly based on company needs. Current expectations include:

    • Complete 20 Quarterly Follow-Up (QFU) calls per week
    • Send 2 client referrals per week to the Client Sales team
    • Lead 2 virtual client trainings per week
    • Complete all assigned client move-out calls/emails weekly
    • Respond promptly and professionally to all client follow-ups
    • Continue learning iWorQ applications and supporting team goals

    Qualifications:

    • Bachelor's degree in Communications, Business, or a related field (preferred)
    • Previous phone-based or virtual customer service experience
    • Excellent verbal and written communication skills
    • Strong time management and organizational skills
    • Comfortable learning and working with new software
    • Proficiency in Microsoft Office

    Schedule:

    • Monday-Friday | 8AM-5PM
    • On-site

    Why Work at iWorQ?

    • Stable, full-time schedule with no nights or weekends
    • In-office collaboration in Logan, Utah
    • Supportive team environment
    • Opportunity to build meaningful relationships with customers
    • Work with the best customers in local government

    Benefits:

    • Insurance Benefits: Health | Dental | Vision
    • Life and Accidental Insurance
    • Paid maternity and paternity leave after 12 months
    • Paid Time Off
    • Paid Holidays
    • Roth IRA contribution matching program

    Compensation

    • Annual salary of $45,000


    About US
    Since 2001,iWorQhas been a pioneer in SaaS solutions for city and county governments. Today, we provide over 20 highly configurable applications that help municipalities manage permitting, planning, code enforcement, work orders, inspections, fleet tracking, and more, all securely hosted on AWS GovCloud. Our commitment to customer success is reflected in our world-class NPS score of 80+. Learn more about iWorQ at iworq.com


    We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

    Apply