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Customer Program Manager Jobs (NOW HIRING)

Millstone

Program Manager

Olive Branch, MS

The Program Manager serves as the primary liaison between the company and its customers, ensuring successful execution of customer programs from new program development to operations. This role ...

Incora

Customer Program Specialist

Johnstown, PA

$16.75 - $22.25/hr

... managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer ... programs. * Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time ...

Sigma Defense

1687 - Program Manager

Mount Laurel, NJ · On-site

$140K - $160K/yr

Interface with customer program and technical stakeholders. * Effectively communicate project ... Collaborate across management and project teams to develop strategic plans and expand business ...

Senior plc

Senior Program Manager

Burbank, CA · On-site

$123K - $124K/yr

At SSP, we believe in building strong relationships with our customers, suppliers, and most ... The Senior Program Manager will manage and improve new and existing programs through excellent ...

company1025

Program Manager

Shelbyville, IL · On-site

$100/hr

Description The program manager will assist in the launch of specific turbocharger programs. This ... Be comfortable and confident in leading the launch of customer programs from the starting pursuit ...

Alkegen

Program Manager-Battery

Detroit, MI · On-site

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Milegon LLC

Program Manager

Canby, OR · On-site

Drive Customer Success. Lead Complex Programs. Shape the Future of Manufacturing. Milwaukee ... We are looking for a Program Manager who thrives in a customer-facing leadership role and enjoys ...

Magna

Program Manager

Auburn Hills, MI

Own and manage assigned programs across the full product lifecycle, including quoting, program ... Build strong customer relationships and represent Magna Electronics with professionalism ...

Magna

Program Manager

Auburn Hills, MI · On-site

Own and manage assigned programs across the full product lifecycle, including quoting, program ... Build strong customer relationships and represent Magna Electronics with professionalism ...

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Customer Program Manager information

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$8

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How much do customer program manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

More about Customer Program Manager jobs
What cities are hiring for Customer Program Manager jobs? Cities with the most Customer Program Manager job openings:
Who are the top companies hiring for Customer Program Manager jobs? The top employers for Customer Program Manager jobs are:
What states have the most Customer Program Manager jobs? States with the most job openings for Customer Program Manager jobs include:
Customer Program Manager jobs near you

Program Manager

Millstone

Olive Branch, MS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Come join Millstone Medical and become part of a high growth company where you will have the opportunity to learn and grow in an employee-centric culture and see the importance of your work!

Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices.

Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance.

What's in it for you?

A company committed to quality, growth, career pathing.

At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.

Total Rewards Benefits Program:

  • Medical - Starting on the 1st day of employment
  • Dental - Starting on the 1st day of employment
  • Vision - Starting on the 1st day of employment
  • Supplemental Benefits - Life, Disability, Critical Illness
  • Paid Time Off
  • Tuition Reimbursement
  • Career Pathing
  • 401(k) with match

To learn more about Millstone Medical Outsourcing, copy this link: https://vimeo.com/309110668/d3d66413b4 or visit us online at www.millstonemedical.com.

Summary: The Program Manager serves as the primary liaison between the company and its customers, ensuring successful execution of customer programs from new program development to operations. This role manages new program transitions, monitors ongoing operational performance, and ensures compliance with FDA, ISO 13485, and other applicable regulatory requirements. The Program Manager partners with internal functions—including Quality, Operations, Supply Chain, and Sales—to deliver outstanding customer satisfaction, operational efficiency, and continuous improvement.

Key Responsibilities

Customer Relationship Management

  • Act as the primary point of contact for assigned customer accounts, ensuring clear communication and alignment with expectations.
  • Build and maintain strong, collaborative partnerships to drive long-term satisfaction and business growth.

Program Execution & Transition

  • Lead onboarding and transition activities for new customer programs, ensuring documentation, quality, and regulatory compliance are met.
  • Coordinate cross-functional project teams to deliver against scope, schedule, and budget.

Operational Oversight

  • Monitor ongoing program performance including service levels, turnaround times, and customer KPIs.
  • Identify risks and proactively resolve issues, escalating as necessary to leadership.

Regulatory & Quality Compliance

  • Ensure program activities adhere to FDA, ISO 13485, and customer audit requirements.
  • Participate in on-site customer quality and ISO audits, support corrective and preventive action planning.

Continuous Improvement

  • Collaborate with Operations, Engineering, and Quality teams to implement best practices and innovative solutions.

Documentation & Reporting

  • Maintain accurate project documentation, timelines, and status reports.
  • Provide regular updates to internal leadership and customers on program progress and performance.

Job Specific Competencies

  • Strong communication skills – verbal, written, and presentation
  • Analytical thinking, problem solving, and decision making
  • Customer service orientation with ability to anticipate client needs
  • Attention to detail and results orientation
  • Ability to multi-task and manage competing priorities in a fast-paced environment
  • Fosters teamwork and builds trust across cross-functional teams

Minimum Qualifications

  • Bachelor’s Degree
  • 3+ years of prior experience preferred

Apply