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60 Klaviyo Customer Program Manager Jobs Hiring Near You

Klaviyo

Engineering Enablement Program Manager

Boston, MA

$140K/yr

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ... sales and customer success roles, equity, sign-on payments, and a comprehensive range of health ...

Klaviyo

Engineering Enablement Program Manager

Boston, MA · On-site

$140K/yr

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ... sales and customer success roles, equity, sign-on payments, and a comprehensive range of health ...

Klaviyo

Customer Education Specialist

Denver, CO

Customer Education Specialists are responsible for executing day-to-day content operations and will ... You'll be part of the Curriculum Development team and report to Klaviyo's Manager of Curriculum ...

Klaviyo

Engineering Enablement Program Manager

Boston, MA · On-site

$140K/yr

Klaviyo is a company that empowers creators to own their own destiny through innovative technology. They are seeking an Engineering Enablement Program Manager to build systems and programs that ...

Klaviyo

Customer Education Specialist

Boston, MA

Customer Education Specialists are responsible for executing day-to-day content operations and will ... You'll be part of the Curriculum Development team and report to Klaviyo's Manager of Curriculum ...

Klaviyo

Customer Education Specialist

Denver, CO · On-site

$68K - $102K/yr

Customer Education Specialists are responsible for executing day-to-day content operations and will ... You'll be part of the Curriculum Development team and report to Klaviyo's Manager of Curriculum ...

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Klaviyo Jobs Information

What is it like to work at Klaviyo?

Klaviyo is a company that prioritizes innovation and customer-centricity, fostering a culture of experimentation and collaboration among its employees. The company's structure is designed to encourage cross-functional teamwork, with a flat organizational hierarchy and open communication channels, allowing employees to work closely with various departments and contribute to the development of email marketing and e-commerce solutions. Working at Klaviyo may appeal to candidates who are passionate about technology and customer experience, as the company offers opportunities for professional growth, flexible work arrangements, and a dynamic work environment that supports creativity and innovation.
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Infographic showing various Customer Program Manager job openings at Klaviyo in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Engineering Manager, Klaviyo Composer Platform

Engineering Manager, Klaviyo Composer Platform

Klaviyo

Boston, MA

$181K - $187K/yr

Other

Posted 26 days ago

Job description

Location: Boston Hybrid (3 days/week in office)

Why You Should Join the Team

The Klaviyo Conversational AI Platform team is building the foundation for how Klaviyo customers plan, create, edit, and iterate on their marketing strategy through an inapp, AIpowered conversational experience. We own the native chat surface, the agent orchestrator, and the agentic UI framework that other teams across Klaviyo will plug into.

 By joining the Klaviyo Conversational AI Platform team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers. You'll also help define and build Klaviyo's Autonomous Marketing platform: an ecosystem of LLMpowered agents that can analyze, create, and optimize marketing programs across campaigns, flows, forms, and more.

As the Engineering Manager for Klaviyo Conversational AI Platform, you will lead a fullstack team that owns the main Conversational AI Platform UI while designing the core intent-routing orchestrator and shared agent platform that other teams use to plug in.

This role requires excellent communication and collaboration skills. You will work closely with product managers, product designers, and many other engineering teams to extend and drive evolution of the product.

How You Will Make a Difference
  • Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo's Conversational AI Platform product offering
  • Set the technical direction for the orchestrator that handles intent detection, routing, planning, and multistep LLM workflows across many expert agents.
  • Own end-to-end execution: scope initiatives, break down work, align dependencies, and deliver high-quality releases on predictable timelines
  • Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems
  • Partner closely with Product and Design to translate vision into intuitive, performant user experiences
  • Drive cross-team collaboration with Engineering to ensure the smooth integration of AI agents across teams.
  • Grow and mentor engineers, fostering a high-performance and inclusive team culture
  • Collaborate across Klaviyo to align roadmaps and ship cohesive, customer-delighting solutions
  • Contribute hands-on via design docs, code reviews, and technical spikes to de-risk complex bets and model engineering excellence
Who You Are
  • 8+ years of software engineering experience with strong frontend and backend skills
  • 5+ years of engineering management experience, ideally managing fullstack teams.
  • Familiarity with frontend technologies like React, TypeScript, and state management tools such as Redux
  • Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent)
  • Skilled in system design, reusable component architecture, and scalable frontend platforms
  • Familiarity DevOps tooling, cloud infrastructure (AWS), Terraform, etc.
  • Proven track record delivering complex features in fast-paced, product-led environments
  • Clear communicator, collaborative leader, and committed to continuous team improvement
  • Experience designing or leading systems that use LLMs, tools, or agentlike workflows
Technologies We Use
  • React, TypeScript, Redux
  • Python, Django, FastAPI, Langchain
  • MySQL, Redis, RabbitMQ, Pulsar, 
  • GraphQL, RESTful APIs
  • AWS, Terraform, Kubernetes

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Please see the independent bias audit report covering our use of Covey here

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