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Customer Experience Project Manager Jobs (NOW HIRING)

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

ControlsJobs

BAS - Project Manager

Minneapolis, MN · On-site

Deliver on project milestones/hitting customer goals * Mix of Office-Related Work and Checking on ... Years of experience project managing Building Automation projects * Ability to read specs and ...

SOUTH COAST IMPROVEMENT

Project Manager

Palm City, FL

$95K - $135K/yr

Project Manager Qualifications: - 5 years prior commercial construction experience -Experience supporting business development efforts - AIA billing experience - Procore experience - Experience ...

ControlsJobs

BAS - Project Manager

Philadelphia, PA · On-site

Years of experience project managing Building Automation projects * Ability to read specs and ... Maintain Project Scope and Milestones/hitting customer goals * Act as a liaison between the ...

IES Communications

Project Manager

Monroe, LA · On-site

The Sr. Project Manager will act as a tactical leadership and support function for Operations. This ... Must have experience in customer and General Contractor interactions. * Must possess a minimum of ...

SitelogIQ

Construction Project Manager

Stockton, CA

$110K - $140K/yr

... Experience working on DSA projects (K-12) preferred • Ability to manage multiple projects and coordinate across disciplines • Strong customer-facing communication skills and problem-solving ...

Northwest Cascade Inc

Project Manager

Puyallup, WA · On-site

$110K - $140K/yr

... experienced leader in civil construction, accountable for innovative solutions and customer ... The Project Manager will also have the opportunity to: * Plan, organize and orchestrate ...

Managed Staffing

Project Manager

Oro Valley, AZ · On-site

$35 - $40/hr

... experienced Project Manager to support commercial aerospace engineering projects. This is a ... Interface with customers and facilitate technical discussions. * Develop, track, and maintain ...

Rinvio

Electrical Project Manager

Nashville, TN · On-site

$58 - $82/hr

Compensation * $58-$82/hr depending on experience, project complexity, and travel needs * Travel ... Manage electrical scopes from preconstruction support through execution and closeout * Own schedule ...

W Design, LLC

Project Manager

Tulsa, OK · On-site

Project Manager W Design seeks an experienced project manager with 5+ years of experience and the ability to work independently with minimal day-to-day supervision. Must love managing multiple ...

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All JobsCustomer Experience Project Manager Jobs

Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Experience Project Manager

Pristine Painting and Coatings

Wahiawa, HI • On-site

$67K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Job Title: Customer Experience Project Manager

Reports To: Director of Production

Location: Oahu, Hawaii

About the Role

At Pristine Painting and Coatings, we don’t just paint — we deliver a seamless, stress-free experience for our clients. We’re looking for a Customer Experience Project Manager who thrives on communication, conflict resolution, and multitasking. In this role, you’ll be the primary point of contact for clients, empowered to resolve issues on the spot, coach crews in the field, and oversee 4-5 projects at once without missing a detail.

If you love being in the field, solving problems with professionalism, and leading teams while keeping customers delighted, this is the role for you.

Key Responsibilities

Customer Experience Leadership

  • Serve as the primary point of contact for clients from project start to finish.

  • Provide proactive daily updates (calls, texts, or emails) so clients never wonder about the status of their project.

  • Resolve escalated customer concerns directly and professionally, using conflict resolution skills to preserve relationships.

  • Make on-the-spot decisions (scope adjustments, schedule shifts, small credits/repairs) within Pristine Painting and Coatings standards to protect trust and project flow.

Project Ownership & Organization

  • Act as the “quarterback” of 4-5 active projects, ensuring schedules, budgets, and crews stay aligned.

  • Translate estimates into detailed work orders, task lists, and jobsite expectations.

  • Monitor project progress and provide real-time solutions to keep jobs on pace.

  • Maintain clear and consistent documentation of scope changes, checklists, and updates in our systems.

Crew Coaching & Leadership

  • Partner with Crew Leaders and painters to ensure quality and adherence to Pristine Painting and Coatings standards.

  • Provide in-field coaching, feedback, and support to develop strong teams.

  • Recognize challenges early and implement solutions alongside the Director of Production.

  • Mentor team members and help identify emerging leaders in the field.

Financial Management & Profitability

  • Budget Accountability: Take full ownership of project budgets, ensuring all work remains within the established financial goals.
  • Job Costing: Perform detailed job costing analysis to track labor, materials, and overhead against the initial estimate.
  • Margin Protection: Monitor profit margins in real-time and identify early when a project is trending toward "over-goal" metrics.
  • Variance Recovery: Implement corrective actions immediately when a project deviates from budget or production targets.

Quality & Closeout

  • Conduct thorough walkthroughs to confirm all work meets Pristine Painting and Coatings standards before completion.

  • Secure payment and collect 5-star Google Reviews within 24 hours of project closeout.

  • Ensure job sites are safe, clean, and professionally presented at all times.

Required Skills & Qualifications

  • Proven project management experience in trades, construction, or painting.

  • Exceptional communication skills: proactive, professional, and confident under stress.

  • Strong conflict resolution skills with the ability to turn challenges into solutions.

  • Highly organized and capable of managing 4-5 simultaneous projects without losing focus.

  • Experienced in team leadership and coaching.

  • Tech-savvy with tools like Google Chats, Google Workspace, Company Cam, and Drip Jobs (preferred).

  • English.

  • Valid driver’s license

  • Must currently reside on the island of Oahu

  • Ability to successfully pass a pre-employment drug screening and comprehensive background check

Compensation & Benefits

  • Starting salary: $72,800/year + performance bonuses

  • Health, dental, drug and vision insurance

  • 401(K) Retirement Plan

  • Cell phone and required tech provided

  • Quarterly Team Bonding

  • Career growth opportunities within Pristine Painting and Coatings