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Customer Experience Project Manager Jobs (NOW HIRING)

AHU Technologies, Inc.

UX Project Lead

Washington, DC · On-site

$54 - $61/hr

A successful applicant will be an excellent project manager, creative, results-oriented, able to ... We have been providing IT solutions to customers from different industry sectors, helping them ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

Stafford County, VA

Project Manager

Stafford, VA · On-site

$78K - $158K/yr

Administration Opening Date: 08/28/2026 Starting Salary: $78,915 to $124,280 (based on experience) The Project Manager performs difficult professional work related to the design, construction and ...

Sand Cherry Associates

Project Manager

Denver, CO · On-site

Overview The Project Manager will support the Mobile Product team in planning and delivering strategic initiatives, product enhancements, and technology projects that improve customer experience and ...

Jade Global

Experienced Project Manager

Irving, TX · On-site

Consulting experience helpful * Experienced in project progress and metrics reporting for project teams and customers * Able to use various project management methodologies, including agile and ...

InEight

Customer Experience Manager

Perth, ND · On-site

Customer Experience Manager (11327) InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

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Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Experience Manager / Project Manager (Windows & Doors)

Alpharetta, GA • On-site

Smart Hire Solutions
See more jobs at Smart Hire Solutionsexternal

$60K - $70K/yr

Full-time

Posted yesterday

New

Job description

Since 2005, NG Windows has built a strong reputation by creating an inspiring and welcoming culture centered on four core values:

  • Integrity
  • Continuous Improvement
  • Excellence
  • Being More Than a Window Company

These values are reflected in the way the team works together every day and have helped create exceptional employee loyalty and low turnover. Simply put, people enjoy working here.

About the Opportunity

As NG Windows continues to grow, we are seeking a Customer Experience Manager who is passionate about delivering exceptional customer experiences and ensuring every project is completed to the highest standards.

This role serves as the primary liaison between our customers, installation teams, and internal operations staff. You'll oversee projects through completion, proactively communicate with customers, resolve issues quickly, and help ensure every homeowner receives the level of service that has made NG Windows a trusted name in the industry.

What's In It For You

Compensation

  • Competitive compensation - $60k-$70k (starting salary based on experience)
  • Performance-based bonus opportunities

Benefits

  • Health, Dental, and Vision Insurance (eligible after 30 days)
  • Health Savings Account (HSA) option available (after 30 days)
  • 401(k) with up to 4% company match (eligible after 30 days)
  • Paid Time Off (40 hours during the first year, accrued thereafter)
  • 4 Sick Days annually
  • 9 Paid Holidays

Growth & Culture

  • Opportunity to grow within a rapidly expanding company
  • Strong team environment built on trust and accountability
  • Leadership team committed to employee success
  • A company culture rooted in integrity, excellence, and continuous improvement

What You'll Do

  • Serve as the primary point of contact for customers during installation and project completion
  • Coordinate communication between customers, subcontractors, and internal teams
  • Conduct final project walkthroughs and ensure customer satisfaction
  • Monitor project quality and ensure installations meet company standards
  • Document project progress, issues, and resolutions within Salesforce
  • Create and manage work orders and change orders as needed
  • Assist with payment collection and project closeout activities
  • Support warehouse and operational activities when needed
  • Maintain company vehicle and uphold company standards of professionalism
  • Participate in an on-call rotation for customer service and emergency project support

What You Bring

  • 1-3 years of experience in window and door installation, service, construction management, or related field
  • Strong customer service and relationship-building skills
  • Excellent communication skills
  • Experience with Salesforce, Microsoft Office, and Google Workspace preferred
  • Strong organizational and problem-solving abilities
  • Ability to manage multiple projects in a fast-paced environment
  • Dependable work ethic and commitment to excellence

If this sounds like a company and position where you can thrive, we'd love to hear from you.

Thank you for considering the Customer Experience Manager position at NG Windows, an equal opportunity employer.