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Customer Experience Project Manager Jobs (NOW HIRING)

Delco Electric

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Electrical Project Manager And Assistant Project Manager

New York, NY · On-site

$65K - $195K/yr

Must have a minimum of 5 years experience in mid-rise/high-rise residential and hotel buildings ... Negotiate and resolve all customer concerns. * Organize and create project documents. * Manage the ...

Cone Health

Project Manager IT Senior - CRM

$134.10K - $134.60K/yr

Strongly preferred experience: Project management of large Salesforce and other CRM software implementations. Essential Job Function * * Performs all routine project management practices according to ...

SitelogIQ

Construction Project Manager

Modesto, CA

$110K - $140K/yr

Our Project Manager will be based out of the Central Valley as part of our West Business Unit ... customer experience. That's what we call a win-win. We partner with clients in K-12, higher ed ...

MustardSeed PMO

Project Manager

Jacksonville, FL · Remote

As an experienced project manager already, you will collaborate closely with stakeholders to ensure ... This is a remote position supporting customers virtually with rare travel to customer sites. If you ...

Managed Staffing

Project Manager

Oro Valley, AZ · On-site

$35 - $40/hr

... experienced Project Manager to support commercial aerospace engineering projects. This is a ... Interface with customers and facilitate technical discussions. * Develop, track, and maintain ...

Beyond SOF

Project Manager

Richmond, VA · On-site

The client is seeking a Project Manager with extensive experience in server migration to cloud hosting. The Project Manager will oversee project scope, schedule, and budget, providing weekly or ...

Stoss

Experienced Project Manager

Boston, MA · On-site

MLA, BLA, MArch or BArch required * 5 to 12 years of experience in a professional office * Excellent project management skills and/or experience through the construction documentation and ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Experience Analyst

Customer Operations

Stamford, CT • Hybrid

Full-time

Posted 14 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you’ll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Analyze customer experience data and feedback to identify trends, issues, and opportunities for improvement.
  • Assist with business process analysis, requirements gathering, and workflow documentation for CX-related initiatives.
  • Evaluate customer feedback, verbatims, and scores to identify themes and actionable insights.
  • Recommend improvements that support strategic, data-driven decision-making and improved customer outcomes.
  • Create customer journey maps, channel flows, and other experience documentation to support project and design efforts.
  • Facilitate collaboration across teams to align on customer experience priorities and future-state solutions.
  • Build and maintain effective working relationships with stakeholders and business partners.
  • Monitor CX performance metrics and support continuous improvement efforts across customer touchpoints.

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experienc

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience

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CSU310 2026-73975 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experienc

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience
Employment Type: Full Time

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