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Customer Experience Project Manager Jobs (NOW HIRING)

Risepoint

Senior Digital Experience Project Manager

Own end-to-end project management for the DXP platform, including intake, scoping, scheduling, and delivery across SEO, Content, UX, and CRO workstreams * Build and maintain project plans, milestone ...

AHU Technologies, Inc.

UX Project Lead

Washington, DC · On-site

$54 - $61/hr

A successful applicant will be an excellent project manager, creative, results-oriented, able to ... We have been providing IT solutions to customers from different industry sectors, helping them ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

CommonSpirit Health

$49.78 - $82.14/hr

To be successful, you will drive transformation and customer experience objectives, contribute to continuous improvement of project management methodology, and manage multiple projects efficiently.

Kirco Management Services LLC

Be Seen First

Commercial Construction Project Manager

Troy, MI · On-site

$95K - $150K/yr

KIRCO MANIX Construction is seeking an experienced Project Manager or Senior Project Manager to ... customer focus that empower our professionals. We work hard to build real estate value every day.

One Tech

Project Manager

Minneapolis, MN

$135K - $144K/yr

The candidate will have 5+ years of relevant project management experience. Project Manager Responsibilities: Coordinate with internal teams and stakeholders to support NGIA program activities. Track ...

New

KSI

Project Manager - Construction

Cedar Rapids, IA · On-site

Salary: $75,000 - $110,000+/year, depending on experience Project Manager Commercial Construction ... Customer-focused mindset with a commitment to building long-term relationships * Demonstrated ...

Honey Bucket

Project Manager

Puyallup, WA · On-site

$110K - $140K/yr

... experienced leader in civil construction, accountable for innovative solutions and customer ... The Project Manager will also have the opportunity to: * Plan, organize and orchestrate ...

Infojini Inc

Project Manager with HHSC Exp

Austin, TX · On-site

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Experience Project Management Life Cycle processes and documentation Skilled in delivering projects ...

Jade Global

Experienced Project Manager

Toronto, OH

Consulting experience helpful * Experienced in project progress and metrics reporting for project teams and customers * Able to use various project management methodologies, including agile and ...

Mark43

Customer Experience Manager

San Diego, CA

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer ... Proven experience participating in a complex project from start to finish. * Knowing when to ...

Beyond SOF

Project Manager

Richmond, VA · On-site

The client is seeking a Project Manager with extensive experience in server migration to cloud hosting. The Project Manager will oversee project scope, schedule, and budget, providing weekly or ...

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Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Senior Project Manager, Customer Experience PMO

Abbott

Alameda, CA • On-site

Full-time

Medical, Life, Retirement

Re-posted 10 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

160th of 536 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We're revolutionizing the way people monitor their glucose levels with our new sensing technology.
As Senior Project Manager, Customer Experience PMO you will drive complex projects aimed to improve the experience of our FreeStyle Libre platform customers, the world's #1 continuous glucose monitoring (CGM) solution. Projects may include
  • automation of customer service tasks
  • data analytics and identity, profile and consent models that enable relevant and personalized customer solutions
  • a web platform that delivers a unified, consistent and best-in-class digital customer experience

What You'll Work On
  • Formulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from IT, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions.
  • Confirms the ongoing strategic rationale and value proposition for projects
  • Leads project planning, scheduling, monitoring and reporting of projects.
  • Ensures Division-wide thinking and problem-solving are incorporated into project execution.
  • Drives for resolution in cross-functional problem solving, communication, and integration.
  • Liaises with other Project Owners, functional managers, and management to prioritize activities across programs to balance resource availability, program deliverables and schedule, and business needs.
  • Liaises with other Project Owners, functional managers, and management to monitor business processes
  • Prioritizes activities across programs to balance resource availability, program deliverables and schedule, and business needs.
  • Executes programs to completion and assures successful market entry, or makes a timely recommendation to Management to terminate a program if required by technical, commercial or other developments that may result in project failure if not resolved through creative problem solving.
  • Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate
  • Ensures that the cross-functional members work as a "team" focused on business unit goals identified and managing program and solution interdependencies.
  • Has the flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive product launch schedules
  • Champions PMO best practices to drive better project planning, execution, project prioritization and change management within Commercial Programs
  • Conducts Program Review Meetings with Affiliates and Provide Regular updates
  • Supports Product Roll Outs and Geo Expansion Projects
  • Establishes and monitors KPIs to assess delivery performance

Accountability / Scope / Budget
  • This position is responsible for strategic scoping, value definition, and successful and timely implementation of product portfolio.
  • This position is highly visible and accountable, responsible for liaising with management in driving alignment on key decisions and reporting to senior management project status.
  • Accountable for driving scope, budget, and quality tradeoffs, not only for a given project, but across projects in conjunction with other stakeholders to optimize portfolio value creation.
  • Incumbent has limited direct fiscal responsibility for departmental expenses, but may have indirect responsibility, along with departmental budget holders, for ensuring that functional budgets are consistent with project scope and plans.
  • Generally, the incumbent will not have direct reports, but will lead a matrix team with a high degree of accountability to ensure that team is appropriately resourced and that team members are defining plans and adhering to commitments.

May required to travel up to 20%
Required Qualifications
  • Bachelors Degree in a related field or an equivalent combination of education and work experience
  • 7-9 years of related work experience with a complete understanding of specified functional area
  • Has successfully led several high complexity projects from beginning to end.
  • Demonstrated technical skills and management judgment appropriate to the project.
  • Demonstrated expertise in PM tools and processes.

Preferred Qualifications
  • Masters Degree
  • Technical implementation experience of international customer experience digital tools including programs for providing customers with personalized or relevant experiences
  • Fluency in privacy topics such as Medical Health Records and sensitive data processing including consent management
  • Understanding of identity management solutions
  • Experience with software development of complex systems including experience with Web applications or App Development Projects/Programs
  • Digital Experience in Medical Device or Healthcare
  • Require strong technical experience in cross-functional program management and team leadership.
  • Additional cross-functional experiences in the areas of IT, R&D, Project Management, Product Ownership, are desirable.
  • Require the ability to collect information from multiple sources, synthesize, integrate, and resolve conflicting requirements and cross-functional issues
  • Require strong interpersonal skills and a demonstrated ability to work and negotiate with a wide variety of stakeholders at all levels of the organization and across variety of departments to align plans and resolve conflict
  • Require process-oriented thinking, focused on continuous improvement and lessons learned; have demonstrated ability to define and implement complex and interdependent business processes
  • Require strong leadership, influencing, and negotiation skills.
  • Ideally the incumbent has general knowledge of regulations and standards related to medical devices (eg FDA, ISO, QSR design controls.)
  • Experience in Project Management tools such as MS Project, Product Board or JIRA

Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$114,000.00 - $228,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Project Management
DIVISION:
ADC Diabetes Care
LOCATION:
United States > Alameda : 2601 Harbor Bay Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 20 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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