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Customer Experience Project Manager Jobs in California

Superbeo

Project Manager

Pomona, CA · On-site

Project Management oversight and function direction for the project team and stakeholders ... external customers to provide project updates and status with attention to detail. * Experience ...

Jade Global

Experienced Project Manager

San Jose, CA · On-site

... experience helpful • Experienced in project progress and metrics reporting for project teams and customers • Able to use various project management methodologies, including agile and waterfall ...

Jade Global

Experienced Project Manager

San Jose, CA · On-site

Consulting experience helpful * Experienced in project progress and metrics reporting for project teams and customers * Able to use various project management methodologies, including agile and ...

Superbeo

Project Manager

Pomona, CA · On-site

Experience project managing strategic business initiatives that impacted future business investments. * Understands technical details and calculations of the projects they manage and act as a subject ...

Superbeo

Project Manager

Pomona, CA · On-site

Experience project managing strategic business initiatives that impacted future business investments. * Understands technical details and calculations of the projects they manage and act as a subject ...

Lund Construction Co

Project Manager

Sacramento, CA · On-site

$80K - $150K/yr

Prior experience project managing civil construction projects. * Experience performing estimates using computer / you are comfortable using a computer including MS Office suite of products.

N2S.Global

Sr. Project Manager

Los Angeles, CA · On-site

$43 - $60/hr

Proven experience leading cross-functional or multidisciplinary projects involving multiple ... The Project Manager will assist with program development, establish and track goals, develop ...

MARS Construction Inc

Jr. Project Manager

San Diego, CA · On-site

$70K - $85K/yr

About the Role Seeking a tech-savvy junior project manager to support hospitality renovation and ... experience (Project Engineer, coordinator, or internship) · Comfortable learning new software ...

Mark43

Customer Experience Manager

San Diego, CA

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer ... Proven experience participating in a complex project from start to finish. * Knowing when to ...

Mark43

Customer Experience Manager

Los Angeles, CA

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer ... Proven experience participating in a complex project from start to finish. * Knowing when to ...

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Showing results 1-20

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in California

Customer Experience Project Manager information

See California salary details

$36K

$89.7K

$112.5K

How much do customer experience project manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer experience project manager in California is $89,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in California? For Customer Experience Project Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in California look for? The top searched job categories for Customer Experience Project Manager jobs in California are:
What cities in California are hiring for Customer Experience Project Manager jobs? Cities in California with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in California as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,737 per year, or $43.1 per hour.

Project Manager - Customer Experience

Shop Harbour

Fountain Valley, CA • On-site

$80K/yr

Full-time

Re-posted 27 days ago

Job description

Location: Fountain Valley, CA
Summary:

As a Project Manager on Harbour’s Customer Experience team, you will own the order journey for our trade, contract, and hospitality clients from purchase order through final delivery. You will be the hub of coordination between clients, sales representatives, purchasing, logistics, warehouse, and finance, keeping orders moving accurately and on schedule. A significant part of the role involves managing special orders, made-to-order and custom pieces, and Customer’s Own Material (COM) work, tracking each order against production and shipping milestones to protect the end client’s delivery and installation date. You will define your own structure in a high-volume, ever-changing order environment where priorities shift daily and the processes you build are often the first of their kind.

Responsibilities:
  • Build and send quotes from incoming purchase orders, reflecting current pricing, lead times, and availability, including COM requirements, and issue payment links to advance orders.
  • Process purchase orders and manage sales orders in NetSuite with accuracy and thoroughness.
  • Coordinate COM orders end to end: communicating yardage requirements, tracking receipt of client-supplied fabric, and confirming materials are matched to the correct order before production.
  • Track special and made-to-order pieces against production and shipping milestones, flagging slippage early and working backward from the client’s required delivery or installation date.
  • Manage order status from deposit through delivery, proactively communicating updates and delays to clients and sales reps.
  • Coordinate with the warehouse, logistics partners, and purchasing on shipping, holds, split shipments, and storage requests.
  • Facilitate sit tests, swatch and sample requests, and finish approvals for larger contract projects.
  • Handle order changes, refunds, and applied funds, maintaining accurate records throughout.
  • Escalate complex or at-risk projects to the Director of Customer Experience or Lead Project Manager as needed.
Qualifications:
  • 2+ years of order or project management experience in trade, wholesale, contract, or hospitality environments.
  • Strong written and verbal communication skills with multiple stakeholders.
  • Ability to self-manage a high volume of concurrent orders and competing deadlines without a defined playbook.
  • Ability to create and maintain your own organizational systems without relying on established processes.
  • Comfortable operating with shifting priorities and limited oversight while keeping nothing from falling through the cracks.
  • Proficiency with NetSuite or a similar ERP/order management system.
  • A proactive, calm approach to problem-solving and resolving delays.

  • Preferred:

  • Experience with made-to-order, custom, or COM (Customer’s Own Material) workflows.
  • Familiarity with freight, logistics, and delivery coordination.
  • Background in Business, Communications, Interior Design, or a related field.
Employment Information:
Compensation:  $80,000/annually
About Harbour Outdoor:
Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.
We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

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