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Customer Experience Project Manager Jobs Near Me

IT and Telecom education and experience will not qualify. * Manage intermediate or complex projects ... Foster teamwork and achieve customer satisfaction. * Provide wide range of detailed guidance ...

Are you passionate about driving meaningful customer experience transformations?We are looking for ... Support project management activities to ensure successful execution of initiatives. If you thrive ...

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IT and Telecom education and experience will not qualify. * Manage intermediate or complex projects ... Foster teamwork and achieve customer satisfaction. * Provide wide range of detailed guidance ...

Customer Experience Focus The Project Manager is expected to: * Serve as a customer advocate while ... balancing project scope, schedule, cost, quality, and risk. * Deliver a best-in-class customer ...

Customer Experience Focus The Project Manager is expected to: * Serve as a customer advocate while ... balancing project scope, schedule, cost, quality, and risk. * Deliver a best-in-class customer ...

Project Manager Senior

New Albany, OH · On-site

$98.99 - $128.69/hr

Ensure maximum customer satisfaction and demonstrate effective and efficient performance of project ... Experience:** Two (2) years of experience as a PROJECT MANAGER (Grade 7) OR demonstrated ...

We're growing our team and looking for experienced Project Managers who enjoy taking ownership, building strong relationships and delivering exceptional commercial construction projects from start to ...

A premier general contractor is seeking an experienced Project Manager to oversee large-scale commercial projects across Ohio, including data centers and major education projects at renowned ...

We're growing our team and looking for experienced Project Managers who enjoy taking ownership, building strong relationships and delivering exceptional commercial construction projects from start to ...

We're growing our team and looking for experienced Project Managers who enjoy taking ownership, building strong relationships and delivering exceptional commercial construction projects from start to ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Experience Project Manager jobs?

Cities with the most Customer Experience Project Manager job openings:

What states have the most Customer Experience Project Manager jobs?

States with the most job openings for Customer Experience Project Manager jobs include:

A map of the United States highlighting the number of Customer Experience Project Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Experience Project Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Project Manager - Customer Transformation Program

Blue Star Partners LLC

Columbus, OH • Remote

$95 - $125/hr

Full-time

Re-posted 14 days ago


Job description

Job Title: Senior Project Manager - Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6-12 months (Strong possibility of extension)
Pay Rate: $100-$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only - No visa sponsorship)


Position Summary

We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.

This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.


Key Responsibilities

  • Lead execution of customer transformation initiatives aligned to assigned workstreams
  • Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
  • Develop and manage detailed project plans, milestones, risks, and dependencies
  • Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
  • Facilitate collaboration across business, IT, customer service, billing, and digital teams
  • Provide clear and consistent status reporting to leadership and stakeholders
  • Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
  • Ensure initiatives align with broader customer experience strategy and transformation objectives


Required Qualifications

  • 7+ years of experience leading complex, enterprise-scale projects or programs
  • Proven experience supporting customer transformation or customer experience initiatives
  • Experience working with CRM platforms and customer data workflows
  • Strong execution mindset with demonstrated ability to drive delivery and accountability
  • Experience managing cross-functional teams across business and technology organizations
  • Excellent communication, stakeholder management, and facilitation skills


Preferred Qualifications

  • Experience working with SAP in a customer, billing, or order-to-cash context
  • Experience with customer billing systems, IVR platforms, or call center technology
  • Background in customer service operations or digital customer experience initiatives
  • Experience in utilities, energy, or other regulated industries is a plus