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Customer Experience Project Manager Jobs in Georgia

PMO Partners, LLC

Project Manager

Alpharetta, GA · On-site

S. degree) or equivalent relevant work experience. * Project Management Professional (PMP) certification preferred but not required. Required Skills * 5+ years of IT project management experience ...

AstroTurf

SYNLawn Project Manager

Dalton, GA

$1/mo

Review awarded project with estimator, project manager, and financial manager * Send out ... Experience: 2+ years' experience Project Administrating Job Offering * Schedule/Type: Full-time * ...

Vanderlande Industries

Project Manager

Marietta, GA · On-site

... our customer and sub-contractors, including front line contacts with airport management ... Qualifications: o Experienced Project Manager with a proven track record in the successful ...

Balfour Beatty

Project Manager (K-12)

Atlanta, GA · On-site

Promote Customer and Community Relations * Foster Positive Culture, Leadership and Employee ... Experience with project manager software (Constructware, P6, Timberline, etc.). * Experience with ...

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Customer Experience Project Manager information

See Georgia salary details

$30.8K

$76.8K

$96.3K

How much do customer experience project manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience project manager in Georgia is $76,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Georgia?

For Customer Experience Project Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Georgia look for?

The top searched job categories for Customer Experience Project Manager jobs in Georgia are:

What cities in Georgia are hiring for Customer Experience Project Manager jobs?

Cities in Georgia with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Georgia as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $76,778 per year, or $36.9 per hour.

Project Manager

PMO Partners, LLC

Alpharetta, GA • On-site

Other

Re-posted 23 days ago

Job description


About the Company



PROJECT MANAGER This position requires working on a hybrid schedule of at least three in-office days per week Preferred locations: Alpharetta, GA; Charlotte, NC; Chicago, IL; Conshohocken, PA; Garden City, NY; Houston, TX; Morristown, NJ; New York, NY; Purchase, NY Contract through 12/31/2026 with possibility of extension



About the Role



The IT Project Manager oversees the planning and execution of mid‑sized to large IT initiatives, ensuring projects are delivered on time, within scope, and within budget. This role partners closely with business and technology stakeholders to manage requirements, resources, risks, and delivery across the full project lifecycle while adhering to established governance, SDLC, and PMLC standards.



Responsibilities



  • Lead end‑to‑end project management activities for complex IT initiatives, including application, integration, and AI‑enabled solutions.
  • Manage day‑to‑day execution across all project phases to ensure timely and cost‑effective delivery.
  • Develop, maintain, and govern project documentation, including charters, schedules, budgets, risk logs, and communication plans.
  • Partner with business stakeholders to define project scope, objectives, and success criteria.
  • Collaborate with business analysts, architects, and technical teams to translate business needs into functional and technical deliverables.
  • Secure and coordinate project resources and funding in collaboration with leadership and functional managers.
  • Monitor project performance and provide regular status reporting to sponsors and stakeholders.
  • Communicate project risks, dependencies, issues, and mitigation plans to leadership and executives.
  • Ensure project deliverables comply with governance, audit, and internal control requirements.
  • Identify and manage cross‑project dependencies and resolve conflicts proactively.
  • Stay current on emerging technologies, including AI trends, and assess applicability to project delivery.
  • Perform additional project‑related duties as required.



Qualifications



  • Bachelor’s degree (B.A. / B.S. degree) or equivalent relevant work experience.
  • Project Management Professional (PMP) certification preferred but not required.



Required Skills



  • 5+ years of IT project management experience supporting application development and data integration initiatives.
  • Strong working knowledge of project management methodologies and the Software Development Life Cycle.
  • Demonstrated ability to independently manage mid‑sized to large IT projects.
  • Experience within commercial insurance or financial services environments preferred.
  • Proven experience delivering projects using Waterfall, Agile, and Hybrid methodologies.
  • Hands‑on experience with project and portfolio management tools such as MS Project, Planview, and SharePoint.
  • Ability to translate business requirements into actionable technology deliverables.
  • Broad understanding of enterprise IT systems and integration patterns.



Preferred Skills



  • Strong written and verbal communication skills tailored to technical and non‑technical audiences.
  • Excellent organizational, planning, and prioritization skills with strong attention to detail.
  • Effective analytical and problem‑solving capabilities.
  • Ability to work successfully in a matrixed, cross‑functional environment.
  • Proven capacity to manage multiple priorities and proactively address project risks.
  • Collaborative team player with strong stakeholder relationship‑building skills.



Contract through 12/31/2026 with possibility of extension.


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