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Customer Experience Project Manager Jobs in Rincon, GA

Amteck, LLC

Project Manager

Savannah, GA

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck, LLC

Project Manager

Pooler, GA

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck, LLC

Project Manager

Bloomingdale, GA · On-site

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

C.W. Matthews

Project Manager

Savannah, GA · On-site

W. Matthews Contracting Co., Inc. is seeking an experienced Project Manager to oversee complex transportation infrastructure projects across Georgia. If you're a results-driven construction ...

TechFlow, Inc.

Project Manager

Fort Stewart, GA

Project Manager - Fort Stewart-Hunter Army Airfield Competitive Salary and Employer Paid Health ... Experience working directly with Government customers, preferably within a Department of Defense or ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Rincon, GA

Customer Experience Project Manager information

See Rincon, GA salary details

$33.2K

$82.7K

$103.6K

How much do customer experience project manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience project manager in Rincon, GA is $82,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What job categories do people searching Customer Experience Project Manager jobs in Rincon, GA look for?

The top searched job categories for Customer Experience Project Manager jobs in Rincon, GA are:

What cities near Rincon, GA are hiring for Customer Experience Project Manager jobs?

Cities near Rincon, GA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Rincon, GA as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,667 per year, or $39.7 per hour.

Customer Experience Operations Coordinator

Citi Trends

Savannah, GA

Full-time

Re-posted 16 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

CITITRENDS is seeking a Customer Experience & Operations Coordinator to join our Store Operations team.

This role is a great opportunity for someone who enjoys connecting the dots between customer experience, store operations, reporting, process improvement, and cross-functional collaboration. The ideal candidate is highly organized, analytical, detail-oriented, and excited about supporting initiatives that enhance the shopping experience across our stores.

Duties & Responsibilities

  • Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for improvement, and partnering with cross-functional teams to enhance customer engagement, retention, and the overall shopping experience
  • Coordinate customer experience improvement initiatives and support action plans resulting from customer feedback.
  • Manage store operational projects focused on enhancing the customer journey and improving store execution.
  • Maintain operational reporting and dashboards related to customer experience and store performance.
  • Partner with Marketing & Merchandising on floor plan roll outs to elevate visual merchandising in stores.
  • Monitor and maintain store hours and location information through Yext and other customer-facing platforms.
  • Review and support store readiness reporting, including Open/Close reports and operational compliance metrics.
  • Coordinate waste management services and vendor-related operational support.
  • Track and support new store openings, relocations, remodels, and associated readiness activities.
  • Support labor and process improvement initiatives through research, data analysis, and operational audits.
  • Facilitate communication between Store Operations, Facilities, Marketing, Merchandising, and Customer Service teams to ensure alignment on customer-facing initiatives.
  • Manage and monitor special projects assigned by the Director of Labor & Process Improvement.
  • Assist with field operational support and process documentation.
  • Participate in store visits and operational reviews to identify opportunities for process improvements.
  • Perform other duties as assigned.

Required Skills & Abilities

  • Strong organizational and project management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
  • Ability to build partnerships across departments and influence without direct authority.
  • Strong attention to detail and commitment to operational excellence.

Education & Experience

  • Bachelor's degree in Business Administration, Retail Management, Operations, or related field preferred.
  • 3-5 years of retail operations, customer experience, project management, or related experience.
  • Experience supporting multi-unit retail environments preferred.

What Citi Trends employees say

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