Customer Experience Project Manager Jobs in Rincon, GA

EMI Services seeks to hire a Project Manager (PM) to lead and oversee facilities maintenance operations supporting Fort Stewart and Hunter Army Airfield in Georgia. The Project Manager will serve as the primary point of contact between the United States Government, EMI Services, subcontractors, and field operations personnel, ensuring contract requirements, performance objectives, safety standards, and customer expectations are consistently met.

The Project Manager is responsible for the overall management and daily execution of facilities maintenance and operations across the installation. This position provides leadership and technical direction to multiple trades and functional areas, ensuring work is properly planned, scheduled, resourced, executed, documented, and completed in accordance with contract requirements and applicable Army standards.

The PM will establish and maintain professional working relationships with Government representatives, Government counterparts, subcontractors, vendors, and EMI Services personnel. The position will coordinate closely with trade supervisors and other key personnel to ensure efficient production, timely response to service requirements, and effective utilization of manpower, equipment, materials, and resources.

• Serve as the primary EMI Services representative to the Government for day-to-day program execution and contract performance.
• Provide overall leadership, direction, and oversight of facilities management and maintenance operations supporting Fort Stewart and Hunter Army Airfield.
• Direct and coordinate the activities of multiple trade shops and functional areas, including maintenance, repair, utilities, building systems, and other facility-related services.
• Supervise and provide technical and operational guidance to Trade Supervisors and other field leadership personnel.
• Plan, prioritize, schedule, and monitor work to ensure contract requirements, performance standards, and customer expectations are achieved.
• Maintain effective communication and professional relationships with Government personnel, subcontractors, vendors, and internal management.
• Oversee procurement and availability of required materials, parts, equipment, tools, and supplies necessary to support uninterrupted field operations.
• Monitor workforce productivity, resource utilization, quality of work, and adherence to established schedules.
• Review work orders, production reports, maintenance records, and other operational documentation to ensure accuracy and compliance.
• Assist with development and management of project budgets, forecasts, schedules, staffing requirements, and operational plans.
• Ensure all work is performed in compliance with applicable safety, environmental, quality control, and Government requirements.
• Identify operational challenges and develop corrective actions to improve efficiency, customer satisfaction, and overall program performance.
• Coordinate with Government representatives regarding priorities, outages, mission requirements, service requests, and emergent maintenance needs.
• Support subcontractor management, including coordination of work, performance monitoring, and compliance with contract requirements.
• Ensure required reports, records, invoices, and other administrative documentation are completed accurately and submitted in accordance with contract requirements.
• Participate in inspections, quality assurance activities, performance reviews, and Government meetings as required.
• Provide leadership during emergency, contingency, and mission-critical maintenance situations.

Requirements

• Bachelor’s degree in Facilities Management or equivalent experience plus two of the following certifications: Facility Management Professions (FMP), Certified Facility Manager (CFM), Sustainability Facility Professional (SFM), Facilities Management Certificate.
• Minimum of five (5) years’ experience in base operations support management or a contract of similar scope and size.
• Experience leading multiple trades, supervisors, subcontractors, and field personnel in a complex operational environment.
• Strong understanding of project management principles, scheduling, budgeting, procurement, quality control, and contract administration.
• Experience working directly with Government customers, preferably within a Department of Defense or military installation environment.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and project management or maintenance management systems.
• Active Secret Security Clearance.

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Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (Vacation & Federal Holidays)

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients’ expectations.

The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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