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Customer Experience Project Manager Jobs in Oregon

Rouge Valley Precast LLC

Be Seen First

Project Manager

White City, OR · On-site

$70K - $90K/yr

Experience in customer service, Skills & Competencies * Strong leadership and organizational skills ... Ability to manage multiple projects simultaneously. * Strong problem-solving and decision-making ...

Urgent

Procom Consultants Group

Project Manager

Hillsboro, OR · On-site

Project Manager Mandatory Skills A good working knowledge of Adobe Experience Manager (AEM) including templates and components, MSM Manager/Blueprinting and rollout, etc. Familiarity with Rally. A ...

Honeywell

Customer Experience Specialist

Salem, OR · Hybrid

$17.75 - $22.25/hr

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service ... projects in the Honeywell systems * Opportunities management and prompt, correct issuing of ...

Honeywell

Customer Experience Specialist

Salem, OR · On-site

$17.50 - $22/hr

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service ... projects in the Honeywell systems * Opportunities management and prompt, correct issuing of ...

Honeywell

Customer Experience Specialist

Salem, OR · Hybrid

$17.75 - $22.25/hr

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service ... projects in the Honeywell systems * Opportunities management and prompt, correct issuing of ...

NW Recruiting Partners

Project Manager

Happy Valley, OR · On-site

$110K - $155K/yr

The ideal candidate will have strong experience managing commercial construction projects, excellent communication and leadership skills, and the ability to coordinate multiple stakeholders in a fast ...

NW Recruiting Partners

Project Manager

Happy Valley, OR

$110K - $155K/yr

The ideal candidate will have strong experience managing commercial construction projects, excellent communication and leadership skills, and the ability to coordinate multiple stakeholders in a fast ...

The Lynch Company, Inc.

Be Seen First

Project Manager - Steel Fabrication

Portland, OR · On-site

$80K - $95K/yr

Lead in contract/job setup with customer including change orders and scheduling. Qualifications: * Experience in Construction, Steel Fabrication, and Project Management * Knowledge of steel ...

Creekside Homes

Project Manager

Mcminnville, OR · On-site

As a design-build leader in Oregon's luxury custom home market, we're growing and looking for an experienced Project Manager to join our team. This is a high-responsibility, high-reward role for ...

Quince

Customer Experience Specialist

OR · Remote

$1.0K/wk

THE ROLE Customer Experience Specialist Be the human heartbeat behind Quince. You'll connect with ... Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce ...

Exyte GmbH

Discover your exciting role Our Tualatin, OR office is seeking an experienced Project Manager. The ... Manage customer expectations, support technical presentations, and provide regular project status ...

Connection

Project Manager; Remote

$97K - $125K/yr

... experienced project managers. Travel may be required to kick off a project, run pilots, discuss project milestone reviews, or to attend customer meetings. Post-Sales Project Management Provides ...

pcg

Project Manager

Portland, OR

$99K - $132K/yr

PCI is seeking an experienced Project Manager for its Portland 553 operations based in Portland, OR ... Support the branch through positive customer relations and active participation in the Customer ...

pcg

Project Manager

Portland, OR

$99K - $132K/yr

PCI is seeking an experienced Project Manager for its Portland 553 operations based in Portland, OR ... Support the branch through positive customer relations and active participation in the Customer ...

Exyte Group

Project Manager

Portland, OR · On-site

$123K/yr

Discover your exciting role Our Tualatin, OR office is seeking an experienced Project Manager. The ... Technical & Process Support • Act as the primary technical liaison between customers, process ...

PPM Works, Inc

PPM Works is seeking an experienced Project Manager to lead client-facing engagements and internal operational initiatives. In this fully remote role, you will own projects from initiation through ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

Customer Experience Team Manager We are seeking a Customer Experience Team Manager to join our growing team. This is a hands-on, people-first leadership role responsible for building and scaling high ...

Amrize

R&D Project Manager

Portland, OR

$115K - $135K/yr

Required Work Experience: Project Management Professional certification is preferred; Lean Six Sigma, Agile, or product development/Stage Gate training is a plus. Travel Requirements: 45% Additional ...

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Showing results 1-20

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Oregon

Customer Experience Project Manager information

See Oregon salary details

$38.6K

$96.1K

$120.5K

How much do customer experience project manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer experience project manager in Oregon is $96,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $110,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Oregon? For Customer Experience Project Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Oregon look for? The top searched job categories for Customer Experience Project Manager jobs in Oregon are:
What cities in Oregon are hiring for Customer Experience Project Manager jobs? Cities in Oregon with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Oregon as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $96,137 per year, or $46.2 per hour.

Client Experience Assistant Legal Project Manager

Davis Wright Tremaine LLP

Portland, OR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Davis Wright Tremaine rating

9.5

Company rating: 9.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 34 rated law firms

Job description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Assistant Legal Project Manager to join our team in our Seattle, Portland, San Francisco or Los Angeles offices.
This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.
The Assistant Legal Project Manager provides essential support for client project teams by assisting with matter management, coordinating administrative and operational processes, and serving as a liaison between attorneys, staff, and firm departments. Responsibilities include supporting reporting efforts, helping to maintain technology tools and knowledge management resources, and contributing to the overall efficiency of client service delivery. The role requires attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks in a professional services environment.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.
On a typical day:
  • The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and operational support. The Assistant Legal Project Manager will:
    • Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met.
    • Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery.
    • Contribute to the development and upkeep of knowledge management resources, templates, and reference guides.
    • Collect and organize data to support reporting on matter activity, staffing, and other client needs.
    • Learn and use legal project management tools and other technology platforms to create efficiencies.
    • Provide onboarding assistance for new personnel joining client projects.
  • The CX Team is responsible for managing numerous requests that affect the firm's legal teams, the client's legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Assistant Legal Project Manager will:
    • Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams.
    • Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
    • Track matter activity, budgets, and project progress under the guidance of project leads.
    • Provide administrative and task management support to ensure accountability across client teams.
    • Support the rollout of process improvements and participate in attorney training and coaching sessions.
    • Help prepare materials and reports to support performance tracking and client reporting.
    • Coordinate updates to client-facing matter management sites and assist with data accuracy.
  • The CX Team is tasked with improving the efficiency and financial success of high-volume matters. This necessitates an intimate understanding of law firm economics, available levers for increasing profitability, and tools used to manage finances. The Assistant Legal Project Manager will:
    • Develop a basic understanding of law firm economics, billing, and matter types.
    • Assist in collecting, organizing, and analyzing financial data for review by program leadership.
    • Help track budgets, forecasts, and resource utilization, escalating issues as needed.
    • Support the preparation of reports on financial performance and operational trends for attorneys and clients.
  • Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Assistant Client Experience Project Manager will assist in developing formal and informal lines of communication to ensure the firm has a deep connection with our clients. The Assistant Legal Project Manager will:
    • Serve as a point of contact for internal stakeholders and assist with client inquiries under the direction of program leadership.
    • Help coordinate communications between attorneys, staff, and client teams.
    • Prepare agendas, take notes, and support follow-up for business review and client meetings.
    • Assist in the preparation of client-facing reports, presentations, and other deliverables.
Join us if you have:
  • GED or High School Diploma or 4+ years' experience in legal services or other professional services industry OR
  • Bachelor's Degree and 2+ years' experience in legal services or other professional services industry required; Paralegal certificate preferred
  • Familiarity with project management principles and/or process improvement methodologies
  • Ability to manage multiple priorities with attention to detail
  • Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot
  • Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization.
  • Experience working collaboratively in a fast-paced, service-oriented environment.
  • Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required.
  • Familiarity with analytics tools (e.g., Power BI) preferred.
  • Willingness to learn new technologies quickly and apply them effectively.
  • Availability and willingness to work overtime as needed.

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What's in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:
  • Choice of health and vision insurance plans
  • 2 paid volunteer days for qualifying community service work
  • Dental plan
  • Fertility and adoption benefit
  • Paid sabbatical after 13 years of service
  • Tuition reimbursement
  • Commuter benefits
  • Retirement contribution
This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
Washington State
The annualized salary range for this position in Washington is $106,000 to $119,000 ($54.36 to $61.03 hourly). Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.
California
The annualized salary range for this position in Los Angeles is $106,000 to $119,000 ($54.36 to $61.03 hourly); and in San Francisco is $123,000 to $137,000 ($63.08 to $70.26 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.
Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here:www.dwt.com/dei.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com.
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Employment Type: Full-Time

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