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Customer Experience Project Manager Jobs in Oregon

Slayden is seeking experienced Project Managers to support and lead critical water and wastewater treatment plant construction projects for both municipal and industrial clients based out of Portland ...

OR · On-site

THE ROLE Project Manager - Enterprise Merchandise This team covers our customers in PST therefore ... customer experience. Working alongside the West Coast-based sales team, you will leverage deep ...

We are a federal IT company on a mission to make customer experience (CX) the center of every ... The Project Manager will lead the contractor's delivery activities in support of the modernization ...

R&D Project Manager

Portland, OR · On-site

$115K - $135K/yr

Required Work Experience: Project Management Professional certification is preferred; Lean Six Sigma, Agile, or product development/Stage Gate training is a plus. Travel Requirements: 45% Additional ...

Cognex is searching for a Project Manager with external customer facing experience who will flourish in our "Work Hard, Play Hard, Move Fast" culture. The Project Manager will be interacting and ...

Project Manager

Portland, OR · On-site

$74K - $93K/yr

Cognex is searching for a Project Manager with external customer facing experience who will flourish in our "Work Hard, Play Hard, Move Fast" culture. The Project Manager will be interacting and ...

Minimum seven plus years experience in managing software development projects * Minimum of five plus years external project management experienced required * Minimum five years' experience with ...

Experience in digital transformation, change management, process improvement, and technical ... Strong customer service orientation, with a commitment to exceeding stakeholder expectations.

Showing results 21-40

Customer Experience Project Manager information

See Oregon salary details

$38.6K

$96.1K

$120.5K

How much do customer experience project manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience project manager in Oregon is $96,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $110,500.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Oregon? For Customer Experience Project Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Oregon look for? The top searched job categories for Customer Experience Project Manager jobs in Oregon are:
What cities in Oregon are hiring for Customer Experience Project Manager jobs? Cities in Oregon with the most Customer Experience Project Manager job openings:
Infographic showing various Customer Experience Project Manager job openings in Oregon as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $96,137 per year, or $46.2 per hour.

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Job description

Slayden Constructors Inc. (SCI), a wholly owned subsidiary of MWH Constructors, Inc. Slayden is seeking experienced Project Managers to support and lead critical water and wastewater treatment plant construction projects for both municipal and industrial clients based out of Portland, OR. Projects may be either integrated project delivery such as CM-at-Risk or Design-Build, or traditional Design-Bid-Build and range in size from $20-$200 million dollars in size.

Slayden Constructors is a leader in the civil construction industry in the Pacific Northwest, focused on water and wastewater infrastructure. Over the last 40 years, we have ingrained our reputation with our clients on successful projects, bringing positive impacts to local communities. Grow your career with a team that is committed to delivering quality projects timely and safely, while supporting our guiding principles: People Matter, Team Unity, Solutions Driven, and Forward Focused.

Essential Functions

  • Initiate and maintain liaison with prime client and A/E contacts, to facilitate preconstruction and construction activities.
  • Monitor/control construction through administrative direction of on-site construction managers and superintendents to ensure project is built on schedule and within budget; investigate potentially serious situations and implement corrective measures.
  • Represent Company in project meetings, assist in labor negotiations/strategy meetings, etc.
  • Manage financial aspects of contracts (fee payment, rental equipment, income/expenses, etc.) to protect company's interest and simultaneously maintain good relationship with Client.
  • Work jointly with other members of the project team to complete the Slayden Constructors Management Administration Plan prior to initiating any fieldwork. Use the planning guidelines and tools provided throughout the project.
  • Assure that direct reporting employees follow safe work practices and use company guidelines and policies for planning and executing work in a safe manner.
  • Work in a manner to ensure your personal safety and that of fellow employees by following company health and safety guidelines and policies.
  • Provide leadership and technical support to project engineers, field engineers and superintendents.
  • Procurement of subcontractors and materials thru Purchase Agreements and Subcontracts.
  • Support Change Management, Cost Estimating, revenue and Cost Forecasting and Scheduling.
  • Assume additional responsibilities as directed by Operations Director.

Basic Qualifications

  • 4-year engineering/construction management degree or equivalent experience and training/education.
  • Minimum of 7-10 years of construction, design, finance and management experience/knowledge required on heavy civil or industrial construction projects.
  • 3 - 5 years of experience on water or wastewater plant projects.
  • Must be able to apply innovative and effective management techniques to maximize employee performance.
  • Thorough understanding of corporate and industry practices, processes, standards, etc. and their impact on project activities vital.
  • Superior communication and interpersonal (tact, diplomacy, influence, etc.) skills essential.
  • Strong business-orientation required. Proven experience and judgment.

Preferred Qualifications

  • Safety oriented, OSHA training.
  • Special experience and expertise with water/wastewater treatment projects.

Benefits

  • Group health & welfare benefits including options for medical, dental and vision
  • 100% company-paid benefits including Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD) (after 60 day waiting period for STD & LTD only), Employee Assistance Program and Health Advocate
  • Voluntary benefits at discounted group rates for accident, critical illness, and hospital indemnity
  • Flexible Time Off Policy (includes vacation, sick and personal time)
  • Paid Parental Leave Program
  • 10 Paid Holidays
  • 401(k) Plan (company matching contributions up to 4%)

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Equal Opportunity Employer, including disabled and veterans.